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ServiceWare opens European operation


ServiceWare (Oakmont, PA) has launched its European operation, ServiceWare Europe (Geneva, Switzerland), with the announcement of two new customers--Alliance & Leicester PLC (London) and EDS (Antwerp, Belgium). The customers have selected Knowledge-Pak solutions to improve customer service and support as well as internal help desk.

ServiceWare Europe was established to answer growing demand in Europe, the Middle East and Africa (EMEA) for knowledge-based support to further provide customers a competitive edge by improving their customer service and support capabilities.

"A rapidly growing number of companies in the EMEA region are recognizing that knowledge-based support provides strategic advantages that differentiate them from their competition," said Markus Wachsmuth, Managing Director of ServiceWare Europe. "ServiceWare can answer that demand, today, by offering a comprehensive solution, including support knowledge management software combined with pre-packaged Knowledge-Pak knowledge bases."


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