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View From The Top: SER Solutions, Inc., Carl E. Mergele, CEO

This article appears in the issue March 2005 (100 Companies) [Volume 14, Issue 3]

SER's mission is to provide innovative software solutions to help companies achieve unprecedented efficiencies, maximize workplace productivity, and enhance customer service. Repeatedly recognized as KMWorld Magazine's "100 Companies that Matter in Knowledge Management," SER is a leader in the intelligent search and retrieval market.

With mountains of documents shared among multiple locations and the ever-increasing use of e-mail to conduct business, "search" has become a critically important tool. Finding information fast often is what separates success and failure. Unfortunately, keyword and full-text search engines frequently fall short of expectations, often yield irrelevant results, and have a negative impact on staff productivity and efficiency—making search time-consuming and frustrating.

Built using unique, patent-pending technology, SER's solutions redefine search, significantly reducing the time and effort required to find relevant information. Using natural language queries: a sentence, a phrase, a paragraph—SER's solutions find information from over 220 file formats and return pinpoint accurate results fast— even when faced with misspelled search terms.

SERoutlookAccess™ is a unique e-mail search solution integrated directly into Outlook's toolbar. It quickly and easily finds e-mails, e-mail attachments, calendar items, notes, posted documents, and other relevant information.

SERglobalBrain® Personal Edition finds information wherever it may be "hidden" on a PC. This solution has OCR capabilities and advanced techniques enabling it to search TIFF, JPEG, and PDF image files.

SERglobalBrain Enterprise Edition provides a single interface to quickly search millions of documents and terabytes of data to locate information across multiple systems and geographic locations.


For more information visit www.ser.com or call 703.948.5500.

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