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KMWorld 100 Companies That Matter in Knowledge Management

This article appears in the issue March 2014 (100 Companies) [Vol 23, Issue 3]


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When we first published our list almost a decade-and-a-half ago, our goal was to help shape the knowledge management market. Back then, KM was still shaking off a somewhat tarnished reputation after a number of well publicized, massively over budget failures.

Because we're all aware of the true value of discovery and delivery of the right information to the right people at the right time, we assembled a group of colleagues, analysts, system integrators and a select group of users for a year-long collaborative effort to identify organizations dedicated to that goal.

As has been the case since its inception, the list is intended to spark a larger discussion of knowledge management. We're always on the lookout for groundbreaking solutions or notable modifications to existing ones. And, throughout the year, the organizations and products we find most interesting will be showcased in our magazine and on our site, kmworld.com.

Even a quick scan of the list reveals companies with a broad spectrum of technologies, but they all share things in common. Each has proven to define the spirit of practical innovation by blending sparkling technology with a deep, unflinching commitment to customer success.

View from the Top

We encourage you to visit the websites of the 100 companies we listed. You'll see why we selected them. And starting on page 19, KMWorld, March 2014, Vol 23, Issue 3, you can hear from the companies themselves in the special View From the Top section (linked here next to the company). Here, CEOs and other top officials share their vision of the knowledge economy and how their solutions allow their customers to reach their goals.

  • A2iANatural handwriting recognition, intelligent word and character recognition technologies.
  • ABBYYOptical character recognition, document capture and language software.
  • Accellion—Enterprise-class, secure file sharing solutions for mobile-enabled organizations.
  • Access InnovationsInformation management and database construction products and services. To Learn more, read Jay Van Eman, CEO and Marjorie Hlava, President's View from the Top.
  • AccessDataStandalone and enterprise-grade solutions that enable digital investigations of any kind, including computer forensics, incident response, legal review, IP theft, compliance auditing and information assurance. To Learn more, read Craig Carpenter, Chief Cybersecurity Strategist's View From the Top
  • AccusoftDocument, content and imaging solutions. To Learn more, read Jack Berlin, Founder, President & CEO's View From the Top.
  • AcrolinxLinguistic analytics software based on natural language processing.
  • AcumaticaSecure, cloud-and browser-based business ERP solutions for small and midsize businesses.
  • Adlib SoftwareAutomated conversion of content within business processes for document-intensive organizations.
  • AdobeTools and services to create digital marketing and digital media solutions.
  • Amazon Web ServicesComplete set of services forming a reliable, scalable cloud computing platform.
  • AppianBusiness process management software, including solutions for mobile devices, cloud computing and social business.
  • AppleBusiness and consumer software and hardware.
  • APQCBusiness benchmarking and best practices for organizations in all industries.
  • ApteanEnd-to-end, industry-specific solutions to address business challenges.
  • ASG Software SolutionsVendor-agnostic cloud, content and systems software for reducing costs, enhancing workforce productivity and ensuring regulatory compliance.
  • AttensitySocial analytics and engagement solutions.
  • AttivioIntegration of enterprise search, business intelligence and analytics.
  • AvePointEnterprise-class governance and infrastructure management solutions for SharePoint.
  • BA InsightIntegrated search technologies and search-based applications that help organizations fully leverage SharePoint and FAST Search.
  • Bamboo SolutionsProvider of more than 70 products for SharePoint, including solutions for project, process, community and knowledge management. To Learn more, read Anders Johnsson, Chairman of the Board's View From the Top.
  • BirstAgile, real-time business analytics.
  • BloomfireProvider of knowledge sharing social business software.
  • BonitasoftOpen source business process management.
  • BP LogixInfrastructure and business intelligence that enables business users to anticipate and predict potential problems in recurring business processes. To Learn more, read Jay O'Brien, CEO's View From the Top
  • Bridgeline DigitalWeb experience management and interactive technology solutions that help organizations optimize business processes.
  • ClarabridgeCustomer experience management (CEM) powered by intelligent sentiment and text analytics.
  • ClarizenProject management through a robust social interface.
  • Code42Secure file sync and share, and technology that protects and manages the data of hundreds of thousands of individuals and more than 5,000 companies.
  • CollabwareComprehensive content lifecycle management product for Microsoft SharePoint.
  • Colligo NetworksMobile collaboration and e-mail management in SharePoint.
  • ComindwareAdaptive business process management, workflow automation and predictive project management.
  • ComintelliEnterprise information access software focusing on solutions for competitive intelligence, knowledge management, content delivery and enterprise search.
  • Concept SearchingSoftware solutions that deliver conceptual metadata generation, auto-classification and taxonomy management.
  • ConnotateWeb data monitoring and collection for the business user.
  • Content Analyst CompanySearch and analytics for unstructured text.
  • CoveoModular and scalable enterprise search platform that indexes information stored in various repositories throughout the
    enterprise.
  • DatawatchInformation analytics systems through data extraction from static, but content-rich, sources.
  • Dell SoftwareSolutions for IT optimization including tools for database
    management, applications, Windows, SharePoint, virtualization, etc.
  • Earley & AssociatesInformation management consulting company specializing in all aspects of content management and search, SharePoint solution design and development, etc. To Learn more, read Earley & Associates, Seth Earley CEO's View From the Top.
  • EccentexCloud-based business process automation to reduce risk, increase efficiency and improve customer service.
  • eGainOn-premise or cloud software for knowledge-powered, multichannel sales and service.
  • EMCInformation infrastructure technology and solutions that enable organizations to transform the way they create value from
    information.
  • EmpolisCreation, management, analysis and intelligent processing of all relevant information for a company, regardless of producer, source, format, application, user, location or device. To Learn more, read Dr. Stefan Wess, CEO, Empolis Information Management GmbH's View From the Top.
  • FirstRainCustomer insights solutions for the enterprise to provide sales, marketing and finance professionals with analytics tuned to their specific company strategy.
  • FTI Consulting/TechnologyE-discovery software and services. To Learn more, read Seth Rierson, Global Practice Leader's View From the Top.
  • GoogleTechnology solutions for search, voice, analytics, documents, geospacial applications, etc.
  • Guidance SoftwareE-discovery, cyber security and analytics solutions for the legal industry.
  • HiSoftwareEnd-to-end information security and compliance solutions.
  • HP/AutonomyManagement and analytic tools for both structured and unstructured information combined with the ability to extract meaning in real time from all forms of information.
  • Hyland SoftwareFlexible and comprehensive enterprise content management.
  • IBMComplete portfolio of enterprise content technologies and solutions.
  • Igloo SoftwareSocial business software.
  • IntegrifyLean, flexible business process management.
  • IntelliResponseSoftware platform that allows customers and service agents to ask questions in natural language.
  • InterneerBusiness process management for process automation applications and smart mobile apps. To Learn more, read Romeo Elias President and CEO's View From the Top.
  • JiveSocial networking, collaboration software, community software and social media monitoring.
  • K2Software to build and run business applications, including forms, workflow, data and reports.
  • kCuraWeb-based platform servicing the analysis, review and production stages of the e-discovery reference model. To Learn more, read Andrew Sieja CEO's View From the Top.
  • KnowledgeLakeDocument imaging-related products and solutions for SharePoint.
  • KofaxSmart process applications for the "first mile" of customer interactions.
  • LinguamaticsHealth science-focused natural language processing solutions for knowledge discovery, information extraction and decision support.
  • M-FilesMetadata-driven content management solutions.
  • Measured SearchProducts and services for search, discovery and data analytics.
  • MetalogixManagement tools for Microsoft content and collaboration platforms, including SharePoint, Exchange and Office 365.
  • MetaVis TechnologiesSolutions for Microsoft SharePoint, Office 365, Azure, Exchange and SkyDrive, as well as file systems and cloud—based content repositories. To Learn more, read Steven Pogrebivsky, CEO's View From the Top.
  • MicroPactPlatform for dynamic case management and business process management with fully integrated document management, natural language analytics and mobile modules.
  • MicrosoftComplete software solutions for home and office.
  • MindbreezeEnterprise search, information access and data cognition. To Learn more, read Daniel Fallmann, Founder & CEO's View From the Top.
  • MocanaSolutions to simplify wide-scale mobile deployments by quickly and automatically securing apps.
  • NoetixInstant operational reporting and packaged analytics for Oracle applications. To Learn more, read Doug Moore, President's View From the Top.
  • OneSpotBlending content marketing with the data intelligence and scale of online advertising.
  • OpenTextEnterprise information management solutions that enable users to extend and build BPM, CRM, SCM and ERP applications.
  • Oracle/RightNowCombines Web, social and contact center experiences for a unified, cross-channel service solution in the cloud.
  • Peoplefluent (Socialtext)—Talent management and social networking software for microblogging, blogs, wikis, profiles and social spreadsheets.
  • PPCConsulting firm addressing the energy, environment, financial, healthcare and insurance industries. To Learn more, read Harry Thornsvard President & CEO's View From the Top.
  • Q-SenseiMultidimensional search and index platform for search-based applications.
  • QumuTools to create, manage, secure, distribute and measure the success of business videos.
  • RAMPOpen, flexible and modular solutions to optimize large amounts of video content in dynamic publishing environments across Web, mobile and connected devices.
  • RecommindE-discovery, enterprise search and information governance.
  • Rivet LogicSolutions for content management, collaboration and community. To Learn more, read Mike Vertal President & CEO's View From the Top.
  • RSDSoftware for business information delivery, content and records management, and document archiving and retrieval.
  • SASUnstructured content solutions using linguistic rules and statistical methods to automatically assess, analyze and act upon the insight buried in electronic text.
  • SDL—Content Management TechnologiesWeb content management, analytics, social intelligence, campaign management and translation services.
  • Search TechnologiesSearch engine implementation and tuning.
  • SinequaReal-time big data search and content analytics.
  • SitecoreContent management software that integrates with marketing automation, intranet portal, e-commerce, Web optimization, social media and campaign management technologies.
  • Sitrion (formerly NewsGator)—Enterprise social computing solutions and sophisticated HR self-service and SAP integration
    capabilities.
  • SmartlogicTaxonomy management and automatic classification.
  • SpringCMCloud-based enterprise content, document and workflow management.
  • Summit 7 SystemsPlanning, designing and deploying collaboration and unified communications solutions.
  • SynapticaTaxonomy management and ontology software.
  • TallyFoxSector-focused knowledge networks and the platform that powers them.
  • TIBCOInfrastructure and business intelligence software for on-premise or cloud deployment.
  • Traction SoftwareSocial business software.
  • Verint SystemsSoftware designed and engineered to capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. To Learn more, read Elan Moriah, President, Verint® Enterprise Intelligence Solutions™, and Video and Situation Intelligence Solutions™'s View From the Top.
  • Wall Street NetworkContent, knowledge and risk management software.
  • WibiDataEnterprise software platform for developing and deploying real-time big data applications.
  • X1Desktop search, enterprise search and e-discovery for on-premise, cloud and
    hybrid environments.
  • ZL TechnologiesCorporate archiving software for e-discovery, records management, regulatory compliance, corporate governance and storage management.


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