In our September 2003 issue, we introduced the first list of trend-setting products. At the time, we thought sorting the products into specific categories-document management, business process management, enterprise search, content management, portals, smart enterprise suites, etc.-was appropriate, and we'd help bring order to the landscape. But even then the lines were blurring, of course, so we abandoned that strategy in 2004. They are even more blurry now.
The juggernaut of consolidation keeps charging along, so what were single-point solutions a decade ago now include a broad spectrum of capabilities. A Web content management system, for example, contains functionality for, say, collaboration, social media, analytics, records management, etc. Enterprise search is a tool for text mining, sentiment analysis, legal discovery, big data and more. So, as we continue to emphasize, knowledge management isn't an application per se, it's an attitude, an approach to delivering the right information to the right people throughout the entire constituency chain, users and customers alike.
For this year's list, the judging panel of colleagues, analysts, system integrators and users evaluated more than 800 products. Although the products on the list cover a host of technology areas, they share one thing in common: Each has helped create, define, enhance or sustain a market.
As in years past, assembling the list involves a yearlong collaborative effort that culminates with a series of conference calls to finalize the list that follows. It's a big job and a certainly lively and sometime contentious process. All of us have our prejudices based on specific areas of interest/expertise, and because the panel requests anonymity to avoid the onslaught of e-mail, I make the final decision. Trust me, people have tried to bully their way on the list, which isn't a good strategy. Receiving unsolicited recommendations from customers is, however. After all, it's the needs of the market that should identify a trend. Further descriptions of selected Trend-Setting Products begin on Page 18, September KMWorld 2011, Vol 20, Issue #8 and are also linked online within the company description:
A2iA: A2iA DocumentReader-classification, keyword spotting and extraction of information from handwritten letters and loosely structured fields within forms.
ABBYY: FineReader Online-an online OCR service to provide conversion of text from scanned, photographed images and PDFs into editable Word, Excel, RTF, TXT and searchable PDF documents. Click here for more product details.
AccessData Group: AccessData eDiscovery-automated, repeatable and defensible electronic data discovery from litigation hold to production. Click here for more product details.
Accusoft Pegasus: Prizm Viewer-document and image viewing within Internet Explorer, Firefox and Mozilla browsers.
Acquia: Acquia Network-software and services to create and maintain Web experiences built on Drupal. Click here for more product details.
Alfresco: Alfresco Team-content collaboration product that includes iOS apps for the iPad and iPhone.
Altep: Inspicio-document review platform capable of providing access to any document type.
Alterian: Content Manager-software designed to build and manage branding strategies across websites, e-mail campaigns and social media channels.
AnyDoc Software: CAPTUREit-standalone document capture application or component of an end-to-end OCR for AnyDoc automated document and data capture and processing solution. Click here for more product details.
Appian: BPM Suite-comprehensive business process management software on the desktop and mobile devices in the cloud and on premise.
Applied Knowledge Group: KM Solutions built on SharePoint-collaboration and knowledge management solutionsfor government, commercial and non-profit clients
ArcMail: ArcMail Guardian-cloud-based e-mail archiving solution that automatically encodes, indexes and archives all inbound, outbound and internal mail.
ASG Software: ViewDirect Suite-scalable, full-featured archiving platform.
Attensity: Respond 5.1-multichannel customer engagement application.
Attivio: Active Intelligence Engine-extends enterprise search capabilities across documents, data and media.
Autonomy: ControlPoint-centralized policy hub for enforcing compliance policies on distributed content, including content residing in ECM applications.
AvePoint: DocAve Software for SharePoint-fully integrated solution for SharePoint life cycle management.
BA Insight: Longitude Search and Longitude Connectors products-securely extend Microsoft SharePoint and FAST Search to more than 30 enterprise systems.
Box.net: Cloud Content Management-allows sharing, managing and accessing all business content in the cloud.
BP Logix: Process Director-defines, automates and reports on business processes.
Brainware: Globalbrain Enterprise Edition-intelligent data capture and enterprise search.
Bridgeline Digital: iAPPS Product Suite-complete SaaS and on-premise Web content management including e-commerce, e-marketing and analytics. Click here for more product details.
Clarabridge: Sentiment and Text Analytics Platform-data acquisition through linguistic processing and enterprise reporting in an integrated environment. Click here for more product details.
Concept Searching: conceptClassifier for SharePoint-automatic document classification and enterprise class taxonomy management. Click here for more product details.
Connotate: Agent Community-content acquisition and management software platform enabling users to transform Web content into information assets.
Consona: Consona KM 8.0- a true knowledge management solution with enhanced usability for administrators and knowledge authors and editors with tools for the internationalization of knowledge content.
Content Analyst: Content Analyst Analytical Technology (CAAT)-advanced text analytics in a scalable platform designed to cope with massive amounts of unstructured data. Click here for more product details.
Coveo: Coveo Knowledge 360 Solutions for Customer Service-enables access to actionable knowledge from organizations' information.
Darwin Ecosystem: Awareness Engine-tracks Web and Enterprise 2.0 events, discovers emerging trends and gains faster understanding of complex issues over time.
Datameer: Analytics Solution-business user-focused BI platform for big data analytics using Apache Hadoop.
Denodo: Data Virtualization and Data Federation-creates virtual, real-time single views from disparate, heterogeneous data sources.
eGain: Interactive Sales Suite-converts online visitors to buyers with proactive contextual offers across consumer lifecycle . Click here for more product details.
Ektron: CMS400.NET-a platform with complete functionality to create, deploy and manage full-featured, global Web sites.
EMC: SourceOne Suite-family of products and solutions for archiving, e-discovery and compliance to centrally manage multiple content types in order to apply content governance.
Endeca: Endeca Latitude- foundation upon which configurable, search-based business applications can be built and deployed.
EPiServer: CMS 6-combines tools for online engagement through content, community, communication and commerce.
Equilibrium: MediaRich ECM for SharePoint 2010 Online-visualizes more than 400 different document, image video and audio file types in SharePoint Team Portal.
Exalead: CloudView 360- information access for the enterprise and the Web with advanced data extraction, indexing and text analytics.
Exsys: Corvid-interactive Web-enabled knowledge automation expert systems. Click here for more product details.
Exterro: Fusion-integrated e-discovery, legal hold and litigation management software platform.
Fabasoft: Fabasoft Mindbreeze Enterprise-unified organizationwide access to information through indexing and searching data sources such as e-mail systems, file systems, databases, document management systems, intranet and the Internet. Click here for more product details.
Findwise: Findwise Findability Solutions-software for intranets, Web, e-commerce and applications to help make information easily accessible to both company employees and their customers. Click here for more product details.
FTI Technology: Acuity-outsourced document review offering for corporations and law firms. Click here for more product details.
Global 360 (now OpenText): processView-cloud-based forum to collaborate on process discovery.
GlobalNet Services Inc.: Google Search Solutions-search optimization, clustering, security and personalization for structured and unstructured data. Click here for more product details.
HiSoftware: Compliance Sheriff-content compliance testing, monitoring and reporting against standards-based policies for privacy, accessibility, social computing, brand integrity, site quality and operational security.
HP: HP TRIM 7-a records management system with SharePoint support providing a scalable, policy-driven foundation for information governance strategies.
IBM: Content Manager-imaging, digital asset management, Web content management and content integration for multiple platforms, databases and applications.
iDatix: iSynergy-integrated content management designed to manage content and simplify workflow.
IGLOO Software: Enterprise Social Networking-integrated suite of content, collaboration and knowledge management tools within a single, secure social business platform.
InQuira: Customer Experience Services-expert resources focused on optimizing and enhancing an InQuira implementation through proactive, strategic business insights and technical expertise to maximize system uptime.
Integrify: Integrify 5.0-lean business process management with available SharePoint API kit and plug-in.
IntelliResponse: IntelliResponse Answer Suite-enhances consumer experience across a variety of interaction channels, including corporate Web sites, agent desktops, social media platforms and mobile devices.
Intrafind: iFinder Enterprise Search-solutions and consultancy services for enterprise search, information access and text mining.
ISYS Search Software: ISYS Document Filters-an embeddable set of document filters for extracting text from a comprehensive library of file, container and e-mail formats. Click here for more product details.
Jive Software: Engage Platform-robust enterprise social networking platform.
JustSystems: XMetaL-enables content creators to create, collaborate and reuse information that can be repurposed into languages and formats required by customers.
Kofax: Kofax Capture 9.0-full-featured platform allowing users to automate the deployment and updating of the software, their applications and any customizations from a central server.
Metalogix: Content Lifecycle Management for SharePoint-on-premise or cloud-based solution to move, store and manage Microsoft content. Click here for more product details.
Metastorm (now OpenText): Enterprise-aligns business strategy with execution while optimizing the types and levels of business resources it uses.
MicroLink: Information Fusion and Discovery-collaboration and search designed to support growing information and the need for increased data availability.
Microsoft: SharePoint 2010-the versatile platform that continues to spawn an ecosystem of partners extending its capabilities.
Moxie Software: Spaces-social networking software for the enterprise.
Mzinga: OmniSocial-a broad, single-platform suite designed to facilitate community building, collaboration and knowledge sharing across the organization. Click here for more product details.
NavigationArts: Content Management Solutions-software engineered to deliver intuitive online experiences consistent with brand expectations and offline interaction.
NewsGator: Social Sites 2.0-enterprise collaboration software designed for easy integration with SharePoint 2010.
Noetix: NoetixViews-simplifies report development against Oracle enterprise applications by automatically creating business views of the underlying database. Click here for more product details.
Nunwood: Fizz Knowledge Management-allows organizations to optimize their existing knowledge work across research studies, competitor intelligence, external news subscriptions and internal working groups.
Omtool: AccuRoute-document handling platform that captures, converts and distributes paper and electronic documents.
OpenText: ECM Suite-robust platform addressing all management capabilities needed to handle each type of enterprise content-including business documents, records, Web content, digital, e-mail, forms, reports, etc.
Oracle: Enterprise Manager 11g-integrated IT management designed to increase business productivity and efficiency.
Pegasystems: Case Management Solutions-allow organizations to quickly define case solutions and manage their work.
Percussion: CM1-allows business users to directly create, launch and maintain robust websites.
Project Performance Corp.: KM Solutions-consulting and IT solutions with an emphasis in the areas of environment and energy.
Qontext: Qontext for NetSuite-a full collaboration portal within NetSuite.
Raytion: Enterprise Search Connectors-family of vendor-independent enterprise search connectors that enable secure and easy retrieval of business-critical information.
Recommind: Axcelerate eDiscovery-precisely identifies key documents quickly while automatically assessing document responsiveness, privilege and issue relation before the review process begins.
Reprints Desk: STM Document Delivery-simplifies single article procurement, with copyright-compliant, same-day delivery. Click here for more product details.
RightAnswers: Unified Knowledge Platform-provides a knowledgebase for IT support and a knowledge foundation for the organization.
RightNow: RightNow CX-a customer experience suite designed to deliver comprehensive customer experience applications that drive revenue, increase efficiency and build loyalty.
Rivet Logic: ECM Solutions-transform traditional content repositories and static intranets into collaborative work environments through open source functionality. Click here for more product details.
RSD: RSD GLASS-governance solution engineered to help organizations manage corporate risk and improve operational efficiency. Click here for more product details.
salsaDev: salsaAPI-full range of automated text analysis and content enrichment services, including auto-tagging and auto-classification capabilities.
SAS: SAS Text Analytics, SAS Rapid Predictive Modeler-extract relevant information to reveal patterns, sentiments and relationships among documents; allow business analysts and subject matter experts to generate predictive models based on specific needs and business scenarios.
SDL: SDL Tridion-complete, global Web content management solutions; SDL TrisoftTM and SDL LiveContentTM-an intelligent and interactive platform for delivery of technical content. Click here for more product details.
Search Technologies: Search Application Assessment Process-detailed analysis, reporting of organizational search solutions, including open source options.
Sinequa: Enterprise Search 7.0-Semantic and linguistic search based on vector modeling of the key meaning of documents.
Siteworx: Enterprise Search Consulting-advice about implementation and integration of enterprise search solutions.
Smartlogic: Semaphore-combines ontology management, classification, text mining and semantic analysis in a search application framework.
Socialtext: Version 4.6-intranet-centric software designed to increase insight and enhance social networking inside the organization.
Sophia Search: SOPHIA-understands different contextual meanings for a query and intelligently returns results organized in structured, thematic folders.
SpringCM: Content Management Service-cloud-based content, document and workflow management solutions.
SpringSense: Enterprise Search Solution-recognizes the meaning of text through context rather than relying solely on keywords.
StoredIQ: Risk Assessment Service for SharePoint-information intelligence solution for handling legal risks within SharePoint environment.
Symantec: AntiVirus Corporate Edition-threat protection to detect viruses, Trojans horses, spyware, etc.
Synaptica: Version 7.2-visualization suite including tools to help streamline and automate building and deploying taxonomies.
Telligent: Telligent Enterprise, Version 3.0-social community application for employees, enabling corporate communication, networking, collaboration and innovation.
Traction Software: TeamPage 5.2-enables searching both external sources and TeamPage's Social Enterprise Web to discuss, tag, task, share and badge internal or external content.
Vivisimo: Customer eXperience Optimization (CXO)-connects customer-facing professionals with information required for successful customer, partner and sales prospect interactions.
Wall Street Network: WSN Insight 2011 R2 for SharePoint-allows corporate collaboration within an organization by proactively pursuing each user's input targeted by each employee's skill sets. Click here for more product details.
Workshare: Workshare Professional-document control management of multi-person document reviews, metadata removal, secure PDF creation and sharing, and complete information security.
Xenos (a division of Actuate): Xenos Enterprise Server-document and data transformation services to lower operational costs and complexity and improve customer service.
ZyLAB: eDiscovery Software-proven software and services tailored to any environment, either outsourced or in-house.