Tuesday, November 06, 2012



Sponsored by KMWorld Roundtable

November 13, 2012 | 11:00 am PST, 2:00 pm EST
The New Social User: How to Meet and Exceed Their Expectations

This webinar will answer many questions you may have, such as how to better engage with employees, customers, partners, vendors and all stakeholders; how to get started with customer-facing social outreach efforts; why the "New User" matters... as an employee and as a customer; how to enable social engagement both within the enterprise, and across enterprise boundaries into the cloud; how organizations are transforming their business through content management in a "mobile-first" way; and proven tools and methods for engagement across mobile, desktop and social media channels.

Register Today !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Good judgment comes from experience, and a lot of that comes from bad judgment. — Will Rogers
  Breaking News

Speeding, easing SharePoint migration

Metalogix introduces Content Matrix 6.0

Metalogix has launched Content Matrix 6.0, the latest iteration of the former Migration Manager product. Metalogix reports Context Matrix provides power, speed and flexibility to upgrade to SharePoint 2013...

Continue Here: http://www.kmworld.com/Articles/News/News/Speeding-easing-SharePoint-migration-85981.aspx

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OmniSocial Engaged announced by Mzinga

Latest release supports brands, enthusiasts

Mzinga has released OmniSocial Engaged learning, which is designed for the marketing and customer experience markets. The company claims the new social business platform helps enterprises connect with target...

Continue Here: http://www.kmworld.com/Articles/News/News/OmniSocial-Engaged-announced-by-Mzinga-85953.aspx

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BA Insight Connectors optimized for SharePoint 2013

Ensures fully searchable backend systems withinin SharePoint

BA Insight has announced its Longitude Connectors are all compatible with Microsoft SharePoint 2013. Enterprises will be able to connect Microsoft SharePoint to more than 30 enterprise systems for...

Continue Here: http://www.kmworld.com/Articles/News/News/BA-Insight-Connectors-optimized-for-SharePoint-2013-85894.aspx

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  Inside KMWorld

KM improves risk, fraud and sales opportunity management for insurers

"By analyzing the user content it finds on the Web, the software can tell insurers how consumers feel about their products..."

The insurance industry balances risk against opportunity, and then determines the right price to charge to profit from that gamble. Success is based on using the right knowledge to make...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KM-improves-risk-fraud-and-sales-opportunity-management-for-insurers-85157.aspx

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  KM In Practice

Cancer center meets the patient portal challenge

Revelant individual patients information

The Moffitt Cancer Center is enhancing its classification processes and patient portal by deploying new search technology. Moffitt, which works in the areas of patient care, research and education,...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Cancer-center-meets-the-patient-portal-challenge-85980.aspx

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KM for Omnichannel Customer Engagement

Superior customer engagement remains one of the few differentiators that businesses can sustain over time. The winners in today's omnichannel environment are the companies that leverage knowledge to empower customers and contact center agents, and provide standout customer experience across channels and devices. We have implemented knowledge solutions for blue-chip companies worldwide, helping them design and deliver great customer experiences. In the process, we have compiled hundreds of best practices. Here are some of the popular ones....

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming June 16, 2015
Pay-As-You-Go Cloud Services
The SaaS model has changed into a myriad self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction.

Coming June 30, 2015
Big Data
Here's your chance to explain how a big data solution can help businesses that are buried in information but unable to retrieve answers.

Coming July 28, 2015
The Impact of Mobile
It's hard to imagine a larger effect than "BYOD" (bring your own device) has had on the everyday activity or knowledge workers. The ability to take work home and conduct business during down hours had changed the landscape.

KMWorld White Paper Series

***Coming in September 2015***

Best Practices in Information Governance

Information is by nature non-governable.

But people are, and whether you use automation or polices or both, the way people USE information can be controlled. And there are plenty of solutions available to help you do it. If you have compliance, or regulatory or legal-risk issues—and that describes everyone—there is some answer for your information governance quandary.

This KMWorld White Paper will look for the best solutions in managing and leveraging business and organizational assets to improve performance and protect against risk. Is your company providing these solutions ?

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search and Information Access [May 2015]

Enterprise Content Management [April 2015]

Analytics for Big Data [March 2015]

E-Discovery [February 2015]

BPM and Case Management [January 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord Texan, Grapevine, TX (Dallas area)
Jun 01, 2015 - Jun 03, 2015
Gaylord National, National Harbor, MD
Jun 08, 2015 - Jun 11, 2015
Arlington, VA
Jun 22, 2015 - Jun 24, 2015
Hyatt Regency, San Francisco, CA
Jul 13, 2015 - Jul 14, 2015
Sonesta Hotel, Philadelphia, PA
Aug 12, 2015 - Aug 13, 2015

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