Thursday, May 03, 2012

Where Search Technology Gets Down to Business

Enterprise search presents many challenges—deciding on the most appropriate search software, analyzing user needs, moving from one platform to another, coping with corporate ownership changes, assessing new search technologies, and migrating to next-generation search experiences. Want solutions to these problems? Join us at Enterprise Search Summit!

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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
I don't care that they stole my idea . . . I care that they don't have any of their own. — Nikola Tesla
  Breaking News

Toward a better social business platform

Jive introduces host of new capabilities

Jive Software has launched the latest version of social business platform, which includes a variety of number of significant features. The new platform is immediately available in the cloud,...

Continue Here: http://www.kmworld.com/Articles/News/News/Toward-a-better-social-business-platform-82388.aspx

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SpringCM adds new workflow and file sharing capabilities

Also introduces iOS, Android apps

SpringCM has released the latest version of its cloud content system, which now includes improved document approval workflow and easier file sharing capabilities. The new version allows sending content...

Continue Here: http://www.kmworld.com/Articles/News/News/SpringCM-adds-new-workflow-and-file-sharing-capabilities-82336.aspx

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KANA adds midmarket CRM with acquisition

Cloud-based provider Trinicom

KANA has acquired Trinicom, which provides of cloud-based customer service and interaction software, primarily for mid-sized organizations in both the public and private sector.

The acquisition enables KANA...

Continue Here: http://www.kmworld.com/Articles/News/News/KANA-adds-midmarket-CRM-with-acquisition-82358.aspx

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  Inside KMWorld

Three hot issues in records management

"The user should not be a de facto records manager, now that methods of doing it automatically are available."...

Information governance, auto-categorization and e-discovery focus attention on RM.

Records management is generating an unusual degree of passion lately. Long held captive to an image of dusty file cabinets in the basement,...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Three-hot-issues-in-records-management-82032.aspx

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  KM In Practice

Applying analytics to reduce rugby injuries

The Leicester Tigers, a professional rugby team in the United Kingdom, is applying predictive analytics technology from IBM to reduce player injuries.

The team will examine such factors...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Applying-analytics-to-reduce-rugby-injuries-82387.aspx

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Are You Creating a Data Swamp ?

Organizations have made investments in "small data" for years and many are achieving data governance, or at least understand the gap they need to fill. They know how to work with the relatively small number of technologies in play—including databases (standardized on SQL), ETL, DQ and BI—ideally all linked with modeling tools and/or a business glossary. These organizations are now embracing the promise of big data—a new frontier akin to the wild west or the gold rush, with programmers/data scientists let loose with a daily growing menagerie of languages and technologies outside the normal IT and governance structure. Sometimes this produces genuinely impressive-looking results and insights—especially those supporting marketing. But making decisions based on marketing insights can be low consequence compared to other potential analytical results . . . .

To read more of this Best Practices in Analytics for Big Data White Paper article, Click Here.

KMWorld Web Events
Coming September 22, 2015
Content Management
Content management still plays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

Coming September 29, 2015
Cognitive technologies: A complete game-changer for knowledge solutions
In this KMWorld interactive webinar event, Transversal will show how they have reimagined knowledge for the customer service. We will also demonstrate how cognitive technologies have allowed us to create self-service experiences that truly understand what people search for anticipates what they will need next, and improves through continued use.

Coming October 20, 2015
Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer. But how are you doing at that? Most companies would say "OK." But "OK" is not good enough. Customers matter most. Make sure of that.

Coming November 10, 2015
Where Are We With Search?
Search was once the golden god of information management. But in many ways, it's been consumed and adopted into content management and BI-type applications so that it has little to add except as a sideline. Is that true? Does enterprise search have a role? Now is your time to tell the world what enterprise search still means, and why it matters.

Coming December 01, 2015
E-Discovery
One of the most expensive, and information-intensive, processes in business today. And in 2015, it will only get worse. Every company will get sued. Get used to that. And the rules for discovering electronically created and stored information are only getting stricter. So go get some information on the rules and structures for providing the appropriate and necessary back-up for your litigation. Start here.

KMWorld White Paper Series

***Coming in November/December 2015***
Best Practices for the Mobile Workforce

WORKERS ON THE MOVE

A mobile workforce changes the game in many ways. For one, having workers absent from their desks diminishes the interaction with colleagues—the water fountain/coffee room klatches—that can lead to helpful solutions and emerging insights. That kind of camaraderie should not be taken lightly.

Mobile workers also need a very different infrastructure. There needs to be a means of supporting those who work from their cars, or their homes or from the beach for that matter, that is very different from the in-place systems that have been put in place and are monitored and tested on a usual basis. There is very little in place (in most companies) to ensure that workers “in the field” have effective access via their mobile devices to the same information assets they are accustomed to from their desktops.

The world will get more mobile, not less. Now is the time to address those challenges. What does your company bring to the mobile workforce arena? To participate, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in November/December 2015***
Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. If you have a way to address it, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

Information Governance [September 2015]

KM for Customer Experience [July/August 2015]

Cloud Computing [July/August 2015]

Enhancing SharePoint [June 2015]

Intelligent Search and Information Access [May 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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