Thursday, April 26, 2012

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Unleash Transformative Customer Experiences with Knowledge-Powered CRM



 

  Table of Contents
Breaking News KM In Practice The Future of the Future
Quote of the Week
“... there is no shame in not knowing. The problem arises when irrational thought and attendant behavior fill the vacuum left by ignorance.” — Neil deGrasse Tyson
  Breaking News

Navigating big data—IBM to acquire Vivisimo

Also announces expanded Apache Hadoop support

As part of its expanding big data initiative, IBM reports it will acquire privately held search, discovery and navigation provider Vivisimo.

IBM says Vivisimo’s technology will be incorporated...

Continue Here: http://www.kmworld.com/Articles/News/News/Navigating-big-data-IBM-to-acquire-Vivisimo-82208.aspx

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Improved knowledge visualization with TheBrain 7

Digital brainstorming, research, project management

TheBrain Technologies has released TheBrain 7, which is designed to help people connect information into mind maps, modeling thinking and relationships.

TheBrain 7 has more than 50 new features and...

Continue Here: http://www.kmworld.com/Articles/News/News/Improved-knowledge-visualization-with-TheBrain-7-82162.aspx

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Cloud-based, rich media content control

Content Raven introduces enterprise-grade solution

Content security company Content Raven has released its namesake offering, which is designed to enable users to easily control delivery, track usage and analyze content consumption. The company reports...

Continue Here: http://www.kmworld.com/Articles/News/News/Cloud-based-rich-media-content-control-82140.aspx

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  KM In Practice

More data to guide online ad decisions

Altitude Digital Partners, a company that works with publishers to maximize their online revenue, has chosen a real-time web data collection and monitoring solution. It is deploying software from...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/More-data-to-guide-online-ad-decisions-82207.aspx

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  The Future of the Future

Why smart cities need smart libraries: Stories from the Alaskan frontier

Just like the small coffee shop in Alaska, the smart library will serve as a knowledge broker engaged in locating qualified sources of critical knowledge to solve a particular problem...

Two...

Continue Here: http://www.kmworld.com/Articles/Column/The-Future-of-the-Future/Why-smart-cities-need-smart-libraries-Stories-from-the-Alaskan-frontier-81455.aspx

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The Alarming State of Traditional BPMS

It's no secret that productivity is the key to successful business. More and more companies nowadays are turning to automating process management to facilitate business growth, increase productivity and reduce costs. They pay close attention to the business process management (BPM) concept—a systematic approach to making an organization's workflow more efficient and improving business performance outcomes and operational agility. . . .

Read more of the Best Practices in BPM & Case Management White Paper. Click here .

KMWorld Web Events
Coming July 29, 2014
Discovery Dilemma: Volume-to-Relevance
s your organization proactively governing data in advance of litigation matters? Do you have complete visibility across your data sources? Are you able to identify and collect only the smallest legally defensible data to reduce downstream legal costs? To learn more about streamlining litigation costs and risks, join us for this insightful webinar "Discovery Dilemma: Volume-to-Relevance," brought to you by KMWorld, kCura and IBM.

Coming August 19, 2014
Why a centralized knowledge solution is the power behind a solid customer engagement strategy
Please join Transversal and industry expert Kate Leggett from Forrester in this webcast to explore the 4 P's of customer service and introduce you to the next generation knowledge solution that can help you with your customer engagement strategies.

KMWorld White Paper Series
*** Coming in July 2014***
 
Best Practices in CLOUD COMPUTING
 
THE CHANGING CLOUD
 
No technology advancement has changed the (recent) world more than the “cloud.” By shifting storage and applications to an off-site environment, companies are now experiencing faster and cheaper deployments, additional functionality and better economic returns.
 
Some are, anyway. There’s still a large marketplace eager to explore various cloud-based offerings, and they reside in many vertical markets. The thing that is certain is that the cloud is here to stay, and the vendors who embrace it will prosper. That’s why we’re offering this opportunity to tell your “cloud” story in an upcoming KMWorld White Paper, “Best Practices in Cloud Computing.” To share your market story with an eager marketplace, contact :
 
Kathy Rogals
561-483-5190

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

Enhancing SharePoint [June 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Aug 12, 2014 - Aug 13, 2014
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Sep 03, 2014 - Sep 05, 2014
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Sep 08, 2014 - Sep 10, 2014
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Oct 05, 2014 - Oct 09, 2014
Grand Hyatt Washington, Washington, DC
Nov 04, 2014 - Nov 07, 2014

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