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Thursday, April 26, 2012

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Unleash Transformative Customer Experiences with Knowledge-Powered CRM



 

  Table of Contents
Breaking News KM In Practice The Future of the Future
Quote of the Week
If you want to achieve something, you build the basis for it. — Noam Chomsky
  Breaking News

Navigating big data—IBM to acquire Vivisimo

Also announces expanded Apache Hadoop support

As part of its expanding big data initiative, IBM reports it will acquire privately held search, discovery and navigation provider Vivisimo.

IBM says Vivisimo’s technology will be incorporated...

Continue Here: http://www.kmworld.com/Articles/News/News/Navigating-big-data-IBM-to-acquire-Vivisimo-82208.aspx

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Improved knowledge visualization with TheBrain 7

Digital brainstorming, research, project management

TheBrain Technologies has released TheBrain 7, which is designed to help people connect information into mind maps, modeling thinking and relationships.

TheBrain 7 has more than 50 new features and...

Continue Here: http://www.kmworld.com/Articles/News/News/Improved-knowledge-visualization-with-TheBrain-7-82162.aspx

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Cloud-based, rich media content control

Content Raven introduces enterprise-grade solution

Content security company Content Raven has released its namesake offering, which is designed to enable users to easily control delivery, track usage and analyze content consumption. The company reports...

Continue Here: http://www.kmworld.com/Articles/News/News/Cloud-based-rich-media-content-control-82140.aspx

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  KM In Practice

More data to guide online ad decisions

Altitude Digital Partners, a company that works with publishers to maximize their online revenue, has chosen a real-time web data collection and monitoring solution. It is deploying software from...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/More-data-to-guide-online-ad-decisions-82207.aspx

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  The Future of the Future

Why smart cities need smart libraries: Stories from the Alaskan frontier

Just like the small coffee shop in Alaska, the smart library will serve as a knowledge broker engaged in locating qualified sources of critical knowledge to solve a particular problem...

Two...

Continue Here: http://www.kmworld.com/Articles/Column/The-Future-of-the-Future/Why-smart-cities-need-smart-libraries-Stories-from-the-Alaskan-frontier-81455.aspx

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KMWorld Web Events
Coming May 12, 2015
Raising the Bar for SharePoint Data Loss Prevention
Learn about the Microsoft Data Loss Prevention (DLP) capabilities and see how Metalogix ControlPoint and the new Sensitive Content Manager solution extends the identification and protection of your sensitive business content in SharePoint on-premises, Microsoft Office 365, or hybrid cloud.

Coming June 16, 2015
Pay-As-You-Go Cloud Services
The SaaS model has changed into a myriad self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction.

Coming June 30, 2015
Big Data
Here's your chance to explain how a big data solution can help businesses that are buried in information but unable to retrieve answers.

Coming July 28, 2015
The Impact of Mobile
It's hard to imagine a larger effect than "BYOD" (bring your own device) has had on the everyday activity or knowledge workers. The ability to take work home and conduct business during down hours had changed the landscape.

KMWorld White Paper Series

***Coming in July 2015***

Best Practices in Cloud Computing

THE CHANGING CLOUD

No technology advancement has changed the (recent) world more than the “cloud.” By shifting storage and applications to an off-site environment, companies are now experiencing faster and cheaper deployments, additional functionality and better economic returns.

Some are, anyway. There’s still a large marketplace eager to explore various cloud-based offerings, and they reside in many vertical markets. The thing that is certain is that the cloud is here to stay, and the vendors who embrace it will prosper. That’s why we’re offering this opportunity to tell your “cloud” story in an upcoming KMWorld White Paper, “Best Practices in Cloud Computing.”

To share your market story with an eager marketplace, contact :

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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Best Practices in Customer Experience Management

CUSTOMER EXPERIENCE MANAGEMENT  

We think one of the vast challenges for businesses seeking a competitive edge is how they treat their customers. And it is as much a "philosophy" as a business issue. So learning from the leaders in customer experience management should be revealing and guiding.

Are you a leader in this critical aspect of business ? What will be the next "have-to" trend? Share your strategies and go-to-market approaches.

You can participate in this White Paper opportunity by contacting:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search and Information Access [May 2015]

Enterprise Content Management [April 2015]

Analytics for Big Data [March 2015]

E-Discovery [February 2015]

BPM and Case Management [January 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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May 11, 2015 - May 13, 2015
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May 18, 2015 - May 20, 2015
The Westin Hotel, Chicago, IL
May 18, 2015 - May 20, 2015
Gaylord Texan, Grapevine, TX (Dallas area)
Jun 01, 2015 - Jun 03, 2015
Gaylord National, National Harbor, MD
Jun 08, 2015 - Jun 11, 2015

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