Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Tuesday, November 08, 2011

Sponsored by: KMWorld Roundtable

Coming November 15, 2011

GOVERNING INFORMATION IN THE AGE OF SHAREPOINT

Through the use of real-life examples and best practices in information management, this special one-hour roundtable-style Web event will look at the many aspects of information governance in the age of SharePoint.

This is a FREE E-Broadcast event!   Register Today!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Computing for the cloud era

Citrix announces strategy for CloudGateway

Citrix has unveiled the next phase of its strategy for Citrix CloudGateway, which it calls the first unified service broker that aggregates, controls and delivers Windows, Web, SaaS and...

Continue Here: http://www.kmworld.com/Articles/News/News/Computing-for-the-cloud-era-78630.aspx

Return to Contents


Finding the right information access method

Attivio releases AIE 3.0

Attivio has presented Active Intelligence Engine (AIE) Version 3.0, which it says takes unified information access to a more personalized level by supporting the right access method for every...

Continue Here: http://www.kmworld.com/Articles/News/News/Finding-the-right-information-access-method-78647.aspx

Return to Contents


SAP and OpenText expand relationship

New apps give customers greater control of content

SAP and OpenText have collaborated to add two new applications to SAP NetWeaver Portal. They include the SAP Portal Content Management application by OpenText, an enterprise solution...

Continue Here: http://www.kmworld.com/Articles/News/News/SAP-and-OpenText-expand-relationship-78668.aspx

Return to Contents


  Inside KMWorld

A new sales recipe for the enterprise:
Governance, semantics and a dash of open source sauce

My view is that a content management system exposes problems that were previously invisible...

In a meeting with some entrepreneurs, I jotted down a statement one of them made: "The large enterprise software companies are making up problems as they go along. Even worse, these...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/A-new-sales-recipe-for-the-enterprise--Governance-semantics-and-a-dash-of-open-source-sauce-78441.aspx

Return to Contents


  KM In Practice

Creating seamless access to patient information

The Healthcare Information Xchange of New York (HIXNY) has connected with athenahealth's cloud-based electronic health record (EHR) system. That relationship enables physicians using athenahealth's EHR to access...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Creating-seamless-access-to-patient-information-78733.aspx

Return to Contents


Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming July 26, 2016
Sharing Enterprise Content Beyond the Firewall
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.

Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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