Don't miss Data Summit, May 22-23. Learn about big data, AI, machine learning, cognitive computing, blockchain, and more.
Wednesday, October 26, 2011


KMWorld 2011 offers attendees the opportunity to hear presentations from experts like Carla O’Dell, President of APQC and Author of The New Edge in Knowledge. Her nonprofit organization helps organizations adapt to rapidly changing environments and succeed in a competitive marketplace. Carla O’Dell is a keynote speaker and will present the session Let the Networks Be Your Guide: Search in a 2.0 World. She will share the latest findings from APQC’s KM research and will give examples as to how best practice organizations are using 2.0 to enhance search results.

Learn more here

  Table of Contents
Breaking News Industry Watch Inside KMWorld KM In Practice
Quote of the Week
To live for a time close to great minds is the best kind of education.  — John Buchan
  Breaking News

OpenText enhances Email Management for Microsoft Exchange

Offers advanced e-mail archive migration

OpenText has launched a new version of its e-mail management solution that improves support for global deployments. The company says its new release of Email Management for Microsoft Exchange,...

Continue Here: http://www.kmworld.com/Articles/News/News/OpenText-enhances-Email-Management-for-Microsoft-Exchange-78388.aspx

Return to Contents


Oracle to acquire Endeca

Deal expands value of unstructured data

Oracle has announced an agreement to buy Endeca, a provider of unstructured data management, Web commerce and business intelligence solutions. Endeca's core technology, the MDEX Engine, enables...

Continue Here: http://www.kmworld.com/Articles/News/News/Oracle-to-acquire-Endeca-78377.aspx

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  Industry Watch

New BI on-demand solution powered by SAP HANA

SAP has introduced SAP BusinessObjects Business Intelligence OnDemand, powered by SAP HANA. The solution enables companies to analyze data in real time cost-effectively, according to SAP.

Reporting and ad hoc...

Continue Here: http://www.kmworld.com/Articles/News/Industry-Watch/New-BI-on-demand-solution-powered-by-SAP-HANA-78437.aspx

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  Inside KMWorld

KM facilitates workload for insurers

By storing and sharing claims electronically, the company has reduced turnaround times by 47 percent...

Insurance companies are using knowledge management solutions to generate reports, manage content and provide better customer service.

Insurers often depend on third-party administrators to manage some or all of the claims process,...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KM-facilitates-workload-for-insurers-77887.aspx

Return to Contents


  KM In Practice

Gauging MLB fan sentiment

The University of Southern California (USC) Annenberg Innovation Lab and IBM are conducting a social media analysis project in connection with Major League Baseball...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Gauging-MLB-fan-sentiment-78466.aspx

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AI-Driven Customer Experiences are the Future of Knowledge Management

Knowledge management, at its essence, collects, catalogs, and curates data in order to make it usable to an organization. Today's knowledge workers expect more. They expect both raw data and analytics—scratch that—answers at their fingertips. They expect automation to eliminate repetitive tasks and streamline workflows. Some key technologies and techniques are required to implement these advanced capabilities including effective search, scalable storage, and powerful AI.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 19, 2018
GDPR is Live, Now What? It's time to accelerate your analytics journey!
General Data Protection Regulation (GDPR) came into effect on May 25, 2018, and it is being seen as an inflection point of how organizations manage personal data. But, is it business as usual or time to really panic? Or is it an opportunity for you to accelerate your organization's analytics journey?

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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