Join Us December 1-3 in Boston at the Gilbane Conference on Content, Collaboration, and Customer Experience
Wednesday, October 26, 2011

KMWorld 2011 offers attendees the opportunity to hear presentations from experts like Carla O’Dell, President of APQC and Author of The New Edge in Knowledge. Her nonprofit organization helps organizations adapt to rapidly changing environments and succeed in a competitive marketplace. Carla O’Dell is a keynote speaker and will present the session Let the Networks Be Your Guide: Search in a 2.0 World. She will share the latest findings from APQC’s KM research and will give examples as to how best practice organizations are using 2.0 to enhance search results.

Learn more here

  Table of Contents
Breaking News Industry Watch Inside KMWorld KM In Practice
Quote of the Week
No man was ever so completely skilled in the conduct of life, as not to receive new information from age and experience. — Jonathan Swift
  Breaking News

OpenText enhances Email Management for Microsoft Exchange

Offers advanced e-mail archive migration

OpenText has launched a new version of its e-mail management solution that improves support for global deployments. The company says its new release of Email Management for Microsoft Exchange,...

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Oracle to acquire Endeca

Deal expands value of unstructured data

Oracle has announced an agreement to buy Endeca, a provider of unstructured data management, Web commerce and business intelligence solutions. Endeca's core technology, the MDEX Engine, enables...

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  Industry Watch

New BI on-demand solution powered by SAP HANA

SAP has introduced SAP BusinessObjects Business Intelligence OnDemand, powered by SAP HANA. The solution enables companies to analyze data in real time cost-effectively, according to SAP.

Reporting and ad hoc...

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  Inside KMWorld

KM facilitates workload for insurers

By storing and sharing claims electronically, the company has reduced turnaround times by 47 percent...

Insurance companies are using knowledge management solutions to generate reports, manage content and provide better customer service.

Insurers often depend on third-party administrators to manage some or all of the claims process,...

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  KM In Practice

Gauging MLB fan sentiment

The University of Southern California (USC) Annenberg Innovation Lab and IBM are conducting a social media analysis project in connection with Major League Baseball...

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Using a Search-First Migration Strategy to SharePoint 2013

SharePoint 2013 includes many major improvements over previous versions, and upgrading to it can provide significant business value. There are end user-oriented improvements that lead to increased productivity and adoption, architectural and platform enhancements that improve operations and governance, and significant new workload capabilities across BI, Web content management, publishing and more. Better search has consistently been a top request of SharePoint 2010 users and has been a major focus for Microsoft . . . .

To read more of this  Best Practices in Enhancing SharePoint White Paper article, Click Here.

KMWorld Web Events
Coming December 01, 2015
3 ways to optimize search to create the best online self-serve customer support experience
Join David Kay, Principal of David Kay & Associates, and Ben Lack, Senior Director of Marketing and Business Development for Swiftype, to learn more about the business case for a self-service customer experience and get tips for how to implement a search experience that helps the customer find the content they're looking for, fast, and the first time.

Coming January 19, 2016
Challenges, Rules, and Tips for E-Discovery
One of the most expensive, and information-intensive, processes in business today. And in 2016, it will only get worse. Every company will get sued. Get used to that. And the rules for discovering electronically created and stored information are only getting stricter. So go get some information on the rules and structures for providing the appropriate and necessary back-up for your litigation. Start here.

KMWorld White Paper Series

***Coming in February 2016***
Best Practices for E-Discovery

By now everyone is aware that electronically stored information (ESI) is at the crux of many civil litigations, and can represent the "smoking gun" when it comes down to a fight. The courts are becoming much more knowledgeable about the discovery of electronic records, and the rules that govern the process. But many organizations are either slow or unknowledgeable about how to protect themselves.

At the same time, that ESI can be of great benefit to many business processes. It should be protected, but not wasted. This tension between the legal officers, the IT department and business managers has caused great turmoil in most organizations.

And where there's turmoil, there's opportunity.

Be part of the next KMWorld White Paper, "Best Practices for E-Discovery," and tell the marketplace how YOU can solve this conflict. For details on including your article, please contact:

Kathy Rogals


***Coming in February 2016***
Best Practices in Digital Asset & Video Management

The emergence of “rich media” and its inevitable impact on business is just beginning. But it’s real--early adopter companies are already taking cues from the media and entertainment industries and are finding the great potential for value locked within their marketing videos, PowerPoint presentations, and training courses.

Will the entire world come to rely on digital assets? Probably not. But where it matters, it matters a lot. And those are the people clamoring right now for the best solution to their digital asset management (DAM) challenges. They want to solve matters surrounding cloud storage, how assets are retrieved, how assets are shared and features for brand management.

This is the time to seek them out and tell your story.

Be part of the next KMWorld White Paper, "Best Practices in Digital & Video Management," and tell the marketplace how YOU can help. For details on including your article, please contact: 

Kathy Rogals

Knowledge Management [November/December 2015]

Mobile Workforce [November/December 2015]

Collaboration Solutions [October 2015]

Information Governance [September 2015]

KM for Customer Experience [July/August 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management

Click here to view the current edition and to participate:

Upcoming Events
Fairmont Copley Plaza, Boston, MA
Dec 01, 2015 - Dec 03, 2015

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