Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Tuesday, August 02, 2011

 SharePoint Symposium Nov 2-3, Washington, DC

SharePoint Across the Enterprise

SharePoint often starts at the departmental level and spreads virally from there, but what are the key considerations when you want to implement it across a large enterprise? Come get the answers at SharePoint Symposum!

Register Now!

  Table of Contents
Breaking News Inside KMWorld KM In Practice WhitePaperArticle
  • Effective Management of Enterprise Content
    The discipline of enterprise content management (ECM) has undergone considerable changes since its inception. Arguably, we can trace ECM back to electronic document management (EDM) and imaging. The concept was to apply paper-based records. . . .
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Acquiring InQuira: Oracle adds KM and CRM

Boosts agent-assisted and Web self-service capabilities

Oracle reports it has agreed to purchase InQuira, a provider of knowledge management software that supports Web self-service and agent-assisted service. Financial details were not disclosed.

InQuira explains...

Continue Here: http://www.kmworld.com/Articles/News/News/Acquiring-InQuira-Oracle-adds-KM-and-CRM-76859.aspx

Return to Contents


Hivemyne acquires assets of Realcom U.S.

Blending knowledge management with social tools

Hivemyne has announced it completed a management buyout agreement with Realcom U.S., the developer of AskMe social business software.

Realcom U.S. was formed in 2008 when Japan’s Realcom,...

Continue Here: http://www.kmworld.com/Articles/News/News/Hivemyne-acquires-assets-of-Realcom-U.S.-76840.aspx

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KMWorld award nominations now open

Celebrating KM Promise and KM Reality

We believe knowledge management is much more an attitude than an application, and for the past 10 years we’ve celebrated the potential of delivering the right information to the right people...

Continue Here: http://www.kmworld.com/Articles/News/News/KMWorld-award-nominations-now-open-76828.aspx

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  Inside KMWorld

Integrated platforms help financial firms: with governance, risk and compliance efforts:The big picture

John Wheeler, the founder of Atlanta-based consulting firm Wheelhouse Advisors, has spent a lot of time the last few years thinking about how knowledge management solutions can support the...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Integrated-platforms-help-financial-firms-with-governance-risk-and-compliance-effortsThe-big-picture-76375.aspx

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  KM In Practice

Pilot training company goes XML route

U.K.-based Skyblue Aero Services, which provides training to pilots, has upgraded its documentation capabilities. The company has implemented XMetaL, a content life cycle solution from JustSystems.

Skyblue CEO...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Pilot-training-company-goes-XML-route-76858.aspx

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  WhitePaperArticle

Effective Management of Enterprise Content

The discipline of enterprise content management (ECM) has undergone considerable changes since its inception. Arguably, we can trace ECM back to electronic document management (EDM) and imaging. The concept was to apply paper-based records. . . .

The discipline of enterprise content management (ECM) has undergone considerable changes since its inception. Arguably, we can trace ECM back to electronic document management (EDM) and imaging. The concept was to...

Continue Here: http://www.kmworld.com/Articles/White-Paper/Article/Effective-Management-of-Enterprise-Content-73757.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming July 26, 2016
Sharing Enterprise Content Beyond the Firewall
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.

Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in September 2016***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Sonesta Hotel Philadelphia, Philadelphia, PA
Aug 08, 2016 - Aug 09, 2016
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Aug 15, 2016 - Aug 17, 2016
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Aug 24, 2016 - Aug 24, 2016
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Sep 19, 2016 - Sep 21, 2016
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Sep 21, 2016 - Sep 22, 2016