Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Thursday, July 07, 2011

FOSE July 19-21, 2011

The FOSE Conference & Expo delivers the future of government IT. The excitement on the show floor is building: You vs. IBM’s Watson; BlackBerry Mobile Truck; BlackBerry & FOSE Recharge Lounge; The Mobile Apps Experience, featuring the hottest apps for agencies including Department of State, FBI, Veterans Administration and more!

Plus, your FREE FOSE Experience Pass provides access to keynotes Steve Wozniak (Apple Co-Founder); David McQueeney (IBM Watson research team); the last word from General James Cartwright (Joint Chiefs of Staff) and more prominent government leaders! Thousands have signed-up, check it out and register today!

Register FREE today @ www.fose.com!

Use Code: KMWORLD (Valid for 10% discount on conference!)

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Dynamic case management in the cloud

SpringCM christens new platform

SpringCM has announced the latest release of its enterprise content management platform, which includes dynamic case management features and new offline sync capabilities. SpringCM says this release makes it...

Continue Here: http://www.kmworld.com/Articles/News/News/Dynamic-case-management-in-the-cloud-76446.aspx

Return to Contents


Capture on the run

ABBYY introduces mobile solution

ABBYY has unveiled its Mobile Data Capture Solution, which, the company says, allows enterprises to expand the range and adoption of their services to camera-equipped mobile devices by capturing...

Continue Here: http://www.kmworld.com/Articles/News/News/Capture-on-the-run-76444.aspx

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Active Endpoints launches ActiveVOS 9.0

Also announces new Data Center Edition

Process automation provider Active Endpoints has released ActiveVOS 9.0 Enterprise Edition as well as a new Data Center Edition. The company claims these new releases offer a highly scalable...

Continue Here: http://www.kmworld.com/Articles/News/News/Active-Endpoints-launches-ActiveVOS-9.0-76443.aspx

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  Inside KMWorld

GRC and performance: toward an integrated view

Governance, risk and compliance...
Failing to maintain GRC best practices increasingly has the potential for devastating consequences.

Governance, risk and compliance are well-established elements of business, but only relatively recently have they been consolidated under a single term, "GRC." The emergence of the acronym in the past few...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/GRC-and-performance-toward-an-integrated-view-75659.aspx

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  KM In Practice

Personalizing information delivery

Medco Health Solutions, a pharmacy benefits management company, has made it easier for members to access their health and benefits information. The firm is using a new communications systems...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Personalizing-information-delivery-76440.aspx

Return to Contents


Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming July 26, 2016
Sharing Enterprise Content Beyond the Firewall
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.

Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Sep 19, 2016 - Sep 21, 2016
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Sep 21, 2016 - Sep 22, 2016