Don't miss KMWorld 2015, Taxonomy Boot Camp, SharePoint Symposium and Enterprise Search, Nov. 2-5 in DC.
Tuesday, June 14, 2011

Enterprise 2.0

Don’t miss collaboration’s defining event, Enterprise 2.0 Boston, June 20-23, 2011. Attend to learn how to leverage web 2.0 based technologies, focused on how real customers use the latest technologies. See 40+ leading exhibitors and learn about key social business topics including unified communications, social tools and technology, people, culture and internal communications (IC), mobile, community management, analytics and more.

Register Today with Code CPBDEB55 and save 25% off passes or for a Free Expo Pass.

  Table of Contents
Breaking News Inside KMWorld
  • Social software sustains collaboration
    "The best way for people to share knowledge and be creative is by working closely in a community environment, so we wanted a solution that brought people together..."
KM In Practice
Quote of the Week
The problem with the world is that the intelligent people are full of doubts, while the stupid ones are full of confidence. — Charles Bukowski
  Breaking News

Changes in Latitude from Endeca

Plus new customer experience management steps to the front

Endeca Technologies has released a major version of its business intelligence platform. Targeting Global 2000 companies, Endeca says, Latitude 2 has been engineered to address the “big data” challenge...

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The social contact center

Attensity lifts veil on Respond 5.1

Attensity, a pioneer in text analytics solutions for customer experience management (CEM), has launched a new version of Respond, its application said to be designed for the next-generation multichannel...

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Unified, predictive decisioning

Pegasystems brings new tools to BPM

Pegasystems has announced the latest version of Pega BPM, which is said to give business users a unified environment of BPM and business rules with advanced analytics to predict...

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  Inside KMWorld

Social software sustains collaboration

"The best way for people to share knowledge and be creative is by working closely in a community environment, so we wanted a solution that brought people together..."

Enterprise social software has its share of hype, but that doesn't mean it can't be successful. This fast-growing market will reach $1 billion in 2012, according to Gartner. Software...

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  KM In Practice

Logistically speaking, BI helps

AJ Logistics has launched a business intelligence (BI) application that lets clients track projects, obtain status updates, update inventory data and other tasks using their iPhones, iPads and other...

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E-Signatures—What Starts Digital, Stays Digital


It is difficult to talk about managing enterprise content without mentioning electronic signatures. E-signatures make it possible to create end-to-end digital workflows. They help maximize ROI from ECM, while enhancing productivity, compliance, security and analytics. For these reasons, we're seeing a spike in e-signature implementations with storage and collaboration tools like Box, Microsoft SharePoint and other ECM technologies . . . .

To read more of this  Best Practices in Enterprise Content Management article, Click Here.

KMWorld Web Events
Coming October 20, 2015
Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer. But how are you doing at that? Most companies would say "OK." But "OK" is not good enough. Customers matter most. Make sure of that.

Coming October 27, 2015
The Future Of KM
Knowledge management has hit plenty of bumps in the road over the years. KM has been frequently the target of disbelievers and dubious bean-counters. Those days are gone. Thanks to recent advances in better analytics and less expensive start-up costs, KM is now back in favor of the ruling class, and adopted widely by the working class, too.

Coming November 10, 2015
Where Are We With Search?
Search was once the golden god of information management. But in many ways, it's been consumed and adopted into content management and BI-type applications so that it has little to add except as a sideline. Is that true? Does enterprise search have a role? Now is your time to tell the world what enterprise search still means, and why it matters.

Coming December 01, 2015
One of the most expensive, and information-intensive, processes in business today. And in 2015, it will only get worse. Every company will get sued. Get used to that. And the rules for discovering electronically created and stored information are only getting stricter. So go get some information on the rules and structures for providing the appropriate and necessary back-up for your litigation. Start here.

KMWorld White Paper Series

***Coming in January 2016***
Best Practices in BPM & Case Management

The Case for Case Management

By now we’ve all become familiar with BPM--business process management. It started with simple workflows for transactional processes, then graduated to a more intense management environment that addressed more complex business procedures. But it was always just that: procedure management. The daily in and out of doing the same thing over and over… just in a better way. Not a bad thing. Still works today.

But we've moved it up a notch. Where BPM was focused on repeatable transactions and processes, the emerging case management trend is intended to address all the unpredictable events that happen every day in business. As BPM "suites" grow to adapt to these elusive changes in the environment, a new category of products has emerged. We call it “Case and Business Process Management.”

Does that sound like your marketplace? It should, if you want to move forward into this next era of business automation. You can make your mark on this market by participating in the next KMWorld White Paper—"Best Practices in BPM and Case Management.”

And you can do that by contacting:

Kathy Rogals

Collaboration Solutions [October 2015]

Information Governance [September 2015]

KM for Customer Experience [July/August 2015]

Cloud Computing [July/August 2015]

Enhancing SharePoint [June 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management

Click here to view the current edition and to participate:

Upcoming Events
Gaylord National Resort and Convention Center , National Harbor, MD
Oct 05, 2015 - Oct 07, 2015
JW Marriott, Washington, DC
Nov 02, 2015 - Nov 05, 2015
JW Marriott, Washington DC
Nov 02, 2015 - Nov 03, 2015
Gaylord Texan Hotel & Convention Center, Grapevine, TX (Dallas area)
Nov 02, 2015 - Nov 04, 2015
JW Marriott, Washington, DC
Nov 03, 2015 - Nov 05, 2015

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