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Thursday, March 31, 2011

Develop, Implement and Enhance Internal Search Capabilities

Enterprise Search Summit is a key component for information managers and IT professionals to learn strategies and build skill sets for search. Learn to make your organization’s content not only searchable, but “findable” and actionable. Ensure that your content will deliver value to the bottom line.

Invigorate your strategy. Register today

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Sir, I have been through it from Alpha to Omaha, and I tell you that the less a man knows the bigger the noise he makes and the higher the salary he commands.  — Mark Twain
  Breaking News

From Box to cloud

Linking 40 different systems

Box has unveiled ECM Cloud Connect to help enterprises leverage their investment in on-premise ECM systems by linking them to Box's cloud content management platform, facilitating broader employee adoption,...

Continue Here: http://www.kmworld.com/Articles/News/News/From-Box-to-cloud-74634.aspx

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Simplifying WCM and online video

Ektron and Brightcove partner

Ektron and Brightcove, a provider of an online video platform, report an expanded partnership and integration that will streamline the online video publishing and content management process....

Continue Here: http://www.kmworld.com/Articles/News/News/Simplifying-WCM-and-online-video-74633.aspx

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Capture playing nicely with SharePoint

KnowledgeLake has introduced enhancements to the KnowledgeLake Capture for SharePoint solution. KnowledgeLake describes its Capture for SharePoint as a single solution to manage the enterprisewide capture of an organization’s...

Continue Here: http://www.kmworld.com/Articles/News/News/Capture-playing-nicely-with-SharePoint-74632.aspx

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  Inside KMWorld

ECM supports healthcare

Healthcare providers have a lot of data to manage. Although electronic medical records (EMRs) have taken hold, the integration of other information that helps provide a comprehensive view of the patient...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/ECM-supports--healthcare-73963.aspx

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  KM In Practice

Staying ahead of a growing SharePoint environment

The city of Charlotte, N.C has chosen a solution from Axceler to expand its SharePoint environment. The city selected Axceler’s ControlPoint to better manage the SharePoint environment,...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Staying-ahead-of-a-growing-SharePoint-environment-74658.aspx

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In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits.What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year.Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming May 15, 2018
How to Succeed with Information and Knowledge Management in the Cloud
Cloud-based information and knowledge management can provide powerful solutions for your organization. With benefits like cost reduction, ease of use and access, and better knowledge sharing, using cloud-hosted KM and information management solutions can have a significant ROI. Join us to see how to succeed with KM in the cloud.

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***

Best  Practices in Enhancing Office 365

Organizations encourage their employees to communicate and collaborate not out of selflessness but because it increases productivity and leads to greater profitability. For many organizations, the tool they use to foster these work behaviors is SharePoint. It’s become the accepted tool for collaboration and content management.

But it is not a static tool and it’s not nearly as simple as children’s toys. Office 365 is full of complexity and its enhancements take some time and effort to use effectively.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Marriott Hotel, Downtown Chicago, IL
May 06, 2018 - May 09, 2018
Hyatt Regency Boston, Boston, MA
May 22, 2018 - May 23, 2018
Gaylord National Resort & Convention Center,National Harbor, MD
Jun 04, 2018 - Jun 07, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018

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