Join Us December 1-3 in Boston at the Gilbane Conference on Content, Collaboration, and Customer Experience
Thursday, September 16, 2010

New to the World of Taxonomies?

Register now for a Taxonomy Boot Camp Warm-up! It is just one of the many sessions at this year’s event that will explore the state of taxonomies and the technologies involved.  Get ready for 2 days of tightly integrated, interactive session with some of the leading practitioners and thought leaders in taxonomies.

 Register Today and Get Ready for Boot Camp!

  Table of Contents
Breaking News KM In Practice
Quote of the Week
No sooner does man discover intelligence than he tries to involve it in his own stupidity. — Jacques Yves Cousteau
  Breaking News

CRM meets CPM

Customer process management

Pegasystems has unveiled the latest release of its CRM offering, Customer Process Manager (CPM), which, the company claims, delivers service productivity gains of up to 40 percent or more...

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Service-oriented BPM

Active Endpoints unveils ActiveVOS 8.0

Active Endpoints has released ActiveVOS V. 8.0. Reported highlights include support for Business Process Management Notation (BPMN) "swim lanes" and support for BPMN 2.0 boundary events, new data access...

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Agile financial planning

Adaptive Planning rolls out Version 7.0

Adaptive Planning has announced what it describes as a major product release that delivers new features for reporting, application management and data integration. The company claims that V. 7.0...

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  KM In Practice

Redeveloped Web site draws more traffic for financial services firm

Janney Montegomery Scott, a financial services firm and subsidiary of The Penn Mutual Life Insurance Company, has increased its website traffic by 10 to 20 percent and improved its...

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Using a Search-First Migration Strategy to SharePoint 2013

SharePoint 2013 includes many major improvements over previous versions, and upgrading to it can provide significant business value. There are end user-oriented improvements that lead to increased productivity and adoption, architectural and platform enhancements that improve operations and governance, and significant new workload capabilities across BI, Web content management, publishing and more. Better search has consistently been a top request of SharePoint 2010 users and has been a major focus for Microsoft . . . .

To read more of this  Best Practices in Enhancing SharePoint White Paper article, Click Here.

KMWorld Web Events
Coming December 01, 2015
3 ways to optimize search to create the best online self-serve customer support experience
Join David Kay, Principal of David Kay & Associates, and Ben Lack, Senior Director of Marketing and Business Development for Swiftype, to learn more about the business case for a self-service customer experience and get tips for how to implement a search experience that helps the customer find the content they're looking for, fast, and the first time.

Coming December 08, 2015
Challenges, Rules, and Tips for E-Discovery
One of the most expensive, and information-intensive, processes in business today. And in 2016, it will only get worse. Every company will get sued. Get used to that. And the rules for discovering electronically created and stored information are only getting stricter. So go get some information on the rules and structures for providing the appropriate and necessary back-up for your litigation. Start here.

KMWorld White Paper Series

***Coming in February 2016***
Best Practices for E-Discovery

By now everyone is aware that electronically stored information (ESI) is at the crux of many civil litigations, and can represent the "smoking gun" when it comes down to a fight. The courts are becoming much more knowledgeable about the discovery of electronic records, and the rules that govern the process. But many organizations are either slow or unknowledgeable about how to protect themselves.

At the same time, that ESI can be of great benefit to many business processes. It should be protected, but not wasted. This tension between the legal officers, the IT department and business managers has caused great turmoil in most organizations.

And where there's turmoil, there's opportunity.

Be part of the next KMWorld White Paper, "Best Practices for E-Discovery," and tell the marketplace how YOU can solve this conflict. For details on including your article, please contact:

Kathy Rogals


***Coming in February 2016***
Best Practices in Digital Asset & Video Management

The emergence of “rich media” and its inevitable impact on business is just beginning. But it’s real--early adopter companies are already taking cues from the media and entertainment industries and are finding the great potential for value locked within their marketing videos, PowerPoint presentations, and training courses.

Will the entire world come to rely on digital assets? Probably not. But where it matters, it matters a lot. And those are the people clamoring right now for the best solution to their digital asset management (DAM) challenges. They want to solve matters surrounding cloud storage, how assets are retrieved, how assets are shared and features for brand management.

This is the time to seek them out and tell your story.

Be part of the next KMWorld White Paper, "Best Practices in Digital & Video Management," and tell the marketplace how YOU can help. For details on including your article, please contact: 

Kathy Rogals

Knowledge Management [November/December 2015]

Mobile Workforce [November/December 2015]

Collaboration Solutions [October 2015]

Information Governance [September 2015]

KM for Customer Experience [July/August 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management

Click here to view the current edition and to participate:

Upcoming Events
Fairmont Copley Plaza, Boston, MA
Dec 01, 2015 - Dec 03, 2015

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