Download the annual State of Knowledge Management survey report in the KMWorld Buyer's Guide
Thursday, September 16, 2010

New to the World of Taxonomies?

Register now for a Taxonomy Boot Camp Warm-up! It is just one of the many sessions at this year’s event that will explore the state of taxonomies and the technologies involved.  Get ready for 2 days of tightly integrated, interactive session with some of the leading practitioners and thought leaders in taxonomies.

 Register Today and Get Ready for Boot Camp!

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Always listen to the experts. They will tell you what can't be done, and why. Then do it. — Robert A. Heinlein
  Breaking News

CRM meets CPM

Customer process management

Pegasystems has unveiled the latest release of its CRM offering, Customer Process Manager (CPM), which, the company claims, delivers service productivity gains of up to 40 percent or more...

Continue Here: http://www.kmworld.com/Articles/News/News/CRM-meets-CPM-69993.aspx

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Service-oriented BPM

Active Endpoints unveils ActiveVOS 8.0

Active Endpoints has released ActiveVOS V. 8.0. Reported highlights include support for Business Process Management Notation (BPMN) "swim lanes" and support for BPMN 2.0 boundary events, new data access...

Continue Here: http://www.kmworld.com/Articles/News/News/Service-oriented-BPM-69992.aspx

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Agile financial planning

Adaptive Planning rolls out Version 7.0

Adaptive Planning has announced what it describes as a major product release that delivers new features for reporting, application management and data integration. The company claims that V. 7.0...

Continue Here: http://www.kmworld.com/Articles/News/News/Agile-financial-planning-69985.aspx

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  KM In Practice

Redeveloped Web site draws more traffic for financial services firm

Janney Montegomery Scott, a financial services firm and subsidiary of The Penn Mutual Life Insurance Company, has increased its website traffic by 10 to 20 percent and improved its...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Redeveloped-Web-site-draws-more-traffic-for-financial-services-firm-69989.aspx

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Cisco Capital’s New Approach to Efficiency

Keeping a handle on project efficiency at a large financial institution is not easy. Not to mention having to accurately plan and assign resources so work gets done without wasting time and money. This is especially challenging for global institutions like Cisco Capital, which supports Cisco's vast business and partner network and provides financing solutions across more than 100 countries…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 18, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in July 2016***
Best Practices in Cloud Solutions for the Enterprise

EMBRACING THE CLOUD
As Cloud Solutions proliferate and evolve, concerns about security and mobility persist. The SaaS model has already changed into a myriad of self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. Imagine what employees and customers could do if they could simply log onto a website and conduct a business deal or a transaction. It’s an extreme departure for many companies that fear the security issues, but it is also quite likely to be the way of the future.

Share your solutions in the fast-changing Cloud environment.  To participate in "Best Practices in Cloud Solutions for the Enterprise", please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

KM for Customer Experience [May 2016]

Financial Services [April 2016]

Enterprise Content Management [April 2016]

Information Analytics [March 2016]

E-Discovery [February 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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