Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Thursday, September 09, 2010

Web Event Coming September 14, 2010
Going Global: Best Practices in International Customer Support Designed to Grow Your Business 
During this informative webinar you’ll learn how savvy companies are enabling local support centers and worldwide online support in many different languages without breaking the customer support budget.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
The trouble with the world is that the stupid are cocksure and the intelligent are full of doubt. — Bertrand Russell
  Breaking News

Analyze THIS

Alterian acquires Intrepid

Alterian has acquired market research and social media analytics consultancy Intrepid in a move designed to strengthen Alterian's  position in social media marketing and its application to...

Continue Here: http://www.kmworld.com/Articles/News/News/Analyze-THIS-69859.aspx

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Managing SharePoint

Open Text's full-service offering

Open Text has announced a set of products and services designed to help enterprise (IT) groups centrally manage large numbers of Microsoft SharePoint 2010 sites from creation through archiving.

The...

Continue Here: http://www.kmworld.com/Articles/News/News/Managing-SharePoint-69857.aspx

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From workflow to FreeFlow

Polymita unveils new BPM tools

Polymita has introduced FreeFlow, the next generation in business process management (BPM). Polymita FreeFlow, which enables the implementation of unstructured processes at any time or as a part of...

Continue Here: http://www.kmworld.com/Articles/News/News/From-workflow-to-FreeFlow-69856.aspx

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  KM In Practice

Setting a proactive security policy

A Russian chain of perfume and cosmetics stores has deployed a solution from IBM to prevent customers’ data from being compromised. Rive Gauche, with thousands of workstations...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Setting-a-proactive-security-policy-69854.aspx

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Process-Centric ECM for the Modern Business

Today's organizations are continually facing the need for agility, better management, and proactive maintenance and management of company assets. Many organizations leverage ECM systems to help them accomplish this panacea but often feel as if they fall short of the "Promised Land." ECM has tremendous value, but there are changes in how we can architect and implement ECM as a concept and not just as a system that can provide long lasting value…

To read more of this Best Practices in Enterprise Content Management White Paper article, Click Here.

KMWorld Web Events
Coming July 19, 2016
Best Practices in Enterprise Video and Digital Asset Management
The world has changed from "document-centric" to "everything-centric." The value in video, sound, even still photographs has gradually become more obvious - and important - to business managers worldwide. As a result, subjects such as storage requirements, format adapters, and viewing tools have also grown in concern.

Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in September 2016***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

Enterprise Content Management [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Aug 08, 2016 - Aug 09, 2016
Walter E. Washington Convention Center, Washington, DC
Aug 24, 2016 - Aug 24, 2016
Gaylord Texan Hotel & Convention Center, Grapevine, TX (Dallas area)
Sep 19, 2016 - Sep 21, 2016
Toronto, Ontario
Sep 21, 2016 - Sep 22, 2016

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