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Thursday, September 09, 2010

Web Event Coming September 14, 2010
Going Global: Best Practices in International Customer Support Designed to Grow Your Business 
During this informative webinar you’ll learn how savvy companies are enabling local support centers and worldwide online support in many different languages without breaking the customer support budget.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
I never could have done what I have done without the habits of punctuality, order and diligence, without the determination to concentrate myself on one subject at a time. — Charles Dickens
  Breaking News

Analyze THIS

Alterian acquires Intrepid

Alterian has acquired market research and social media analytics consultancy Intrepid in a move designed to strengthen Alterian's  position in social media marketing and its application to...

Continue Here: http://www.kmworld.com/Articles/News/News/Analyze-THIS-69859.aspx

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Managing SharePoint

Open Text's full-service offering

Open Text has announced a set of products and services designed to help enterprise (IT) groups centrally manage large numbers of Microsoft SharePoint 2010 sites from creation through archiving.

The...

Continue Here: http://www.kmworld.com/Articles/News/News/Managing-SharePoint-69857.aspx

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From workflow to FreeFlow

Polymita unveils new BPM tools

Polymita has introduced FreeFlow, the next generation in business process management (BPM). Polymita FreeFlow, which enables the implementation of unstructured processes at any time or as a part of...

Continue Here: http://www.kmworld.com/Articles/News/News/From-workflow-to-FreeFlow-69856.aspx

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  KM In Practice

Setting a proactive security policy

A Russian chain of perfume and cosmetics stores has deployed a solution from IBM to prevent customers’ data from being compromised. Rive Gauche, with thousands of workstations...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Setting-a-proactive-security-policy-69854.aspx

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Five Trends in Enterprise Video

Video is becoming a preferred vehicle through which enterprises communicate to their employees, partners, prospects, customers and more. In fact, according to Cisco, the sum of all forms of video will exceed 86% of global consumer traffic by 2016. And according to Gartner, the amount of video in the enterprise is increasing at rates varying from 50% to 200%, annually . . . .

Read more of the Best Practices in Enterprise Content Management White Paper. Click here .

KMWorld White Paper Series
***Coming in January 2015***
 
Best Practices in BPM & Case Management

The Case for Case Management

By now we’ve all become familiar with BPM--business process management. It started with simple workflows for transactional processes, then graduated to a more intense management environment that addressed more complex business procedures. But it was always just that: procedure management. The daily in and out of doing the same thing over and over… just in a better way. Not a bad thing. Still works today.

But we've moved it up a notch. Where BPM was focused on repeatable transactions and processes, the emerging case management trend is intended to address all the unpredictable events that happen every day in business. As BPM "suites" grow to adapt to these elusive changes in the environment, a new category of products has emerged. We call it “Case and Business Process Management.” 

Does that sound like your marketplace? It should, if you want to move forward into this next era of business automation. You can make your mark on this market by participating in the next KMWorld White Paper—"Best Practices in BPM and Case Management.” And you can do that by contacting:

 
Kathy Rogals
561-483-5190

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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