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Thursday, September 09, 2010

Web Event Coming September 14, 2010
Going Global: Best Practices in International Customer Support Designed to Grow Your Business 
During this informative webinar you’ll learn how savvy companies are enabling local support centers and worldwide online support in many different languages without breaking the customer support budget.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
You never know what is enough unless you know what is more than enough.  — William Blake
  Breaking News

Analyze THIS

Alterian acquires Intrepid

Alterian has acquired market research and social media analytics consultancy Intrepid in a move designed to strengthen Alterian's  position in social media marketing and its application to...

Continue Here: http://www.kmworld.com/Articles/News/News/Analyze-THIS-69859.aspx

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Managing SharePoint

Open Text's full-service offering

Open Text has announced a set of products and services designed to help enterprise (IT) groups centrally manage large numbers of Microsoft SharePoint 2010 sites from creation through archiving.

The...

Continue Here: http://www.kmworld.com/Articles/News/News/Managing-SharePoint-69857.aspx

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From workflow to FreeFlow

Polymita unveils new BPM tools

Polymita has introduced FreeFlow, the next generation in business process management (BPM). Polymita FreeFlow, which enables the implementation of unstructured processes at any time or as a part of...

Continue Here: http://www.kmworld.com/Articles/News/News/From-workflow-to-FreeFlow-69856.aspx

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  KM In Practice

Setting a proactive security policy

A Russian chain of perfume and cosmetics stores has deployed a solution from IBM to prevent customers’ data from being compromised. Rive Gauche, with thousands of workstations...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Setting-a-proactive-security-policy-69854.aspx

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Information Isn’t Knowledge Until You Share It

The modern workplace is increasingly disjointed, with knowledge workers and expertise spread across multiple offices and geographies. This makes it virtually impossible to know what information exists and where it's all kept...

To read more of this Best Practices in Information Governance White Paper article, Click Here.

KMWorld Web Events
Coming December 13, 2016
The Future of Content Management
Content management will always play a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or loses it in the weeds. We will opt for the former, and find ways to help organizations construct their content management programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in January 2017***
 Best Practices for E-Discovery

By now everyone is aware that electronically stored information (ESI) is at the crux of many civil litigations, and can represent the "smoking gun" when it comes down to a fight. The courts are becoming much more knowledgeable about the discovery of electronic records, and the rules that govern the process. But many organizations are either slow or unknowledgeable about how to protect themselves.

At the same time, that ESI can be of great benefit to many business processes. It should be protected, but not wasted. This tension between the legal officers, the IT department and business managers has caused great turmoil in most organizations.

And where there's turmoil, there's opportunity.

Be part of the next KMWorld White Paper, "Best Practices for E-Discovery," and tell the marketplace how YOU can solve this conflict. For details on including your article, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

-------------------------------

***Coming in January 2017***
Best Practices in BPM & Case Management

The Case for Case Management

By now we've all become familiar with BPM--business process management. It started with simple workflows for transactional processes, then graduated to a more intense management environment that addressed more complex business procedures. But it was always just that: procedure management. The daily in and out of doing the same thing over and over? just in a better way. 

Not a bad thing. Still works today.

But we've moved it up a notch. Where BPM was focused on repeatable transactions and processes, the emerging case management trend is intended to address all the unpredictable events that happen every day in business. As BPM "suites" grow to adapt to these elusive changes in the environment, a new category of products has emerged. 

We call it Case and Business Process Management.

Does that sound like your marketplace? It should, if you want to move forward into this next era of business automation. You can make your mark on this market by participating in the next KMWorld White Paper "Best Practices in BPM and Case Management."

And you can do that by contacting:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

Knowledge Management [November/December 2016]

Cognitive Computing [October 2016]

Information Governance [September 2016]

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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