Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Thursday, July 15, 2010

Sponsored by the KMWorld 2010 Conference & Expo

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KMWorld Comes to DC This Fall!

KMWorld 2010 provides you with all the essential pieces of the information engine that powers your enterprise — including knowledge creation, publishing, sharing, finding, mining, reuse and more, which work together to enable business problem-solving, innovation and achievement. Position your organization and its knowledge ecology for success by attending KMWorld 2010, where you network with experts and peers all working to make the most out of their knowledge assets.

Register now and save $100 on your pass!

 

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

DAM from Documentum

EMC reveals Media WorkSpace

EMC has unveiled the latest version of its Documentum Media WorkSpace, a digital asset management (DAM) product designed to provide a rich Internet application experience for marketing professionals. As...

Continue Here: http://www.kmworld.com/Articles/News/News/DAM-from-Documentum-68332.aspx

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Modeling goes to the cloud

Metastorm M3 features collaborative capabilities

Metastorm has released a cloud-enabled collaborative modeling suite. Metastorm M3 combines the most popular modeling types from Metastorm's enterprise software portfolio and delivers them in the cloud, the company...

Continue Here: http://www.kmworld.com/Articles/News/News/Modeling-goes-to-the-cloud-68331.aspx

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Tagmaster 4.0 from Silverchair

Automation for STM content

Silverchair’s Semedica Division announces the 4.0 release of the Tagmaster integrated semantic tagging solution, which includes robust and highly accurate automated tagging functionality for scientific, technical and medical (STM)...

Continue Here: http://www.kmworld.com/Articles/News/News/Tagmaster-4.0-from-Silverchair-68330.aspx

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  KM In Practice

Finding a restaurant to suit your mood

Yellow Pages Group (YPG) of Canada has selected the Exalead CloudView search-based application to collect customer sentiment information for YPG’s Urbanizer iPhone application. Exalead was acquired recently...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Finding-a-restaurant-to-suit-your-mood-68329.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming July 26, 2016
Sharing Enterprise Content Beyond the Firewall
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.

Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in September 2016***

Best Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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