Download the annual State of Knowledge Management survey report in the KMWorld Buyer's Guide
Tuesday, March 16, 2010
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Cloudy with a Chance of Knowledge

Web Event Coming Monday, March 22nd
Don't get caught in the rain!

Register now for this informative conversation with analyst Sheryl Kingstone, Director of Enterprise Research, at Yankee Group, and Consona's Seth Marlowe. They'll explore the qualities that make a company suited – or not suited – to run customer service and support tools from the Cloud.

Sponsored by: Consona

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Always listen to the experts. They will tell you what can't be done, and why. Then do it. — Robert A. Heinlein
  Breaking News

Cloud-based CMS for SMBs

Alfresco christens beta program

Alfresco has introduced an early-access beta program for Alfresco SMB Edition, which is described as a turnkey, self-managed, ready-to-use, cloud-based appliance designed for Amazon EC2.

The Alfresco SMB...

Continue Here: http://www.kmworld.com/Articles/News/News/Cloud-based-CMS-for-SMBs-65925.aspx

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Socialtext unveils Version 4

New Enterprise 2.0 tools

Socialtext has released a major new version of its namesake social computing platform. The company reports Socialtext 4.0 enables employees to mobilize in new ways around projects, challenges and...

Continue Here: http://www.kmworld.com/Articles/News/News/Socialtext-unveils-Version-4-65924.aspx

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Feedback flexibility

Confirmit introduces Horizons V. 15

Confirmit has announced the launch of Confirmit Horizons Version 15, the new release of its on-demand, multichannel platform for customer feedback, employee feedback and market research applications.

The company says...

Continue Here: http://www.kmworld.com/Articles/News/News/Feedback-flexibility-65923.aspx

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  KM In Practice

BI helps create more efficient medical practice

OrthoCarolina has implemented a Microsoft-based business intelligence (BI) solution that was designed and implemented with the help of Mariner, a BI and performance management solutions provider.

Five years...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/BI-helps-create-more-efficient-medical-practice-65921.aspx

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Cisco Capital’s New Approach to Efficiency

Keeping a handle on project efficiency at a large financial institution is not easy. Not to mention having to accurately plan and assign resources so work gets done without wasting time and money. This is especially challenging for global institutions like Cisco Capital, which supports Cisco's vast business and partner network and provides financing solutions across more than 100 countries…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 18, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in July 2016***
Best Practices in Cloud Solutions for the Enterprise

EMBRACING THE CLOUD
As Cloud Solutions proliferate and evolve, concerns about security and mobility persist. The SaaS model has already changed into a myriad of self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. Imagine what employees and customers could do if they could simply log onto a website and conduct a business deal or a transaction. It’s an extreme departure for many companies that fear the security issues, but it is also quite likely to be the way of the future.

Share your solutions in the fast-changing Cloud environment.  To participate in "Best Practices in Cloud Solutions for the Enterprise", please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

KM for Customer Experience [May 2016]

Financial Services [April 2016]

Enterprise Content Management [April 2016]

Information Analytics [March 2016]

E-Discovery [February 2016]

KMWorld Buyers' Guide

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  • Social Networking and Collaboration
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  • E-Discovery
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  • Customer Relationship Management


Click here to view the current edition and to participate:
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