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Tuesday, March 16, 2010
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Cloudy with a Chance of Knowledge

Web Event Coming Monday, March 22nd
Don't get caught in the rain!

Register now for this informative conversation with analyst Sheryl Kingstone, Director of Enterprise Research, at Yankee Group, and Consona's Seth Marlowe. They'll explore the qualities that make a company suited – or not suited – to run customer service and support tools from the Cloud.

Sponsored by: Consona

  Table of Contents
Breaking News KM In Practice
Quote of the Week
I never could have done what I have done without the habits of punctuality, order and diligence, without the determination to concentrate myself on one subject at a time. — Charles Dickens
  Breaking News

Cloud-based CMS for SMBs

Alfresco christens beta program

Alfresco has introduced an early-access beta program for Alfresco SMB Edition, which is described as a turnkey, self-managed, ready-to-use, cloud-based appliance designed for Amazon EC2.

The Alfresco SMB...

Continue Here: http://www.kmworld.com/Articles/News/News/Cloud-based-CMS-for-SMBs-65925.aspx

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Socialtext unveils Version 4

New Enterprise 2.0 tools

Socialtext has released a major new version of its namesake social computing platform. The company reports Socialtext 4.0 enables employees to mobilize in new ways around projects, challenges and...

Continue Here: http://www.kmworld.com/Articles/News/News/Socialtext-unveils-Version-4-65924.aspx

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Feedback flexibility

Confirmit introduces Horizons V. 15

Confirmit has announced the launch of Confirmit Horizons Version 15, the new release of its on-demand, multichannel platform for customer feedback, employee feedback and market research applications.

The company says...

Continue Here: http://www.kmworld.com/Articles/News/News/Feedback-flexibility-65923.aspx

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  KM In Practice

BI helps create more efficient medical practice

OrthoCarolina has implemented a Microsoft-based business intelligence (BI) solution that was designed and implemented with the help of Mariner, a BI and performance management solutions provider.

Five years...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/BI-helps-create-more-efficient-medical-practice-65921.aspx

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Five Trends in Enterprise Video

Video is becoming a preferred vehicle through which enterprises communicate to their employees, partners, prospects, customers and more. In fact, according to Cisco, the sum of all forms of video will exceed 86% of global consumer traffic by 2016. And according to Gartner, the amount of video in the enterprise is increasing at rates varying from 50% to 200%, annually . . . .

Read more of the Best Practices in Enterprise Content Management White Paper. Click here .

KMWorld White Paper Series
***Coming in January 2015***
 
Best Practices in BPM & Case Management

The Case for Case Management

By now we’ve all become familiar with BPM--business process management. It started with simple workflows for transactional processes, then graduated to a more intense management environment that addressed more complex business procedures. But it was always just that: procedure management. The daily in and out of doing the same thing over and over… just in a better way. Not a bad thing. Still works today.

But we've moved it up a notch. Where BPM was focused on repeatable transactions and processes, the emerging case management trend is intended to address all the unpredictable events that happen every day in business. As BPM "suites" grow to adapt to these elusive changes in the environment, a new category of products has emerged. We call it “Case and Business Process Management.” 

Does that sound like your marketplace? It should, if you want to move forward into this next era of business automation. You can make your mark on this market by participating in the next KMWorld White Paper—"Best Practices in BPM and Case Management.” And you can do that by contacting:

 
Kathy Rogals
561-483-5190

Information Governance [September 2014]

Knowledge Management for Customer Experience [July/August 2014]

Cloud Computing [July/August 2014]

Knowledge Sharing, Findability and Re-use in the New Workplace [June 2014]

Meet the Leaders in Information Governance [June 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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