Tuesday, March 16, 2010
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Cloudy with a Chance of Knowledge

Web Event Coming Monday, March 22nd
Don't get caught in the rain!

Register now for this informative conversation with analyst Sheryl Kingstone, Director of Enterprise Research, at Yankee Group, and Consona's Seth Marlowe. They'll explore the qualities that make a company suited – or not suited – to run customer service and support tools from the Cloud.

Sponsored by: Consona

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Secrecy is the enemy of efficiency, but don't let anyone know it. — Ric Ocasek
  Breaking News

Cloud-based CMS for SMBs

Alfresco christens beta program

Alfresco has introduced an early-access beta program for Alfresco SMB Edition, which is described as a turnkey, self-managed, ready-to-use, cloud-based appliance designed for Amazon EC2.

The Alfresco SMB...

Continue Here: http://www.kmworld.com/Articles/News/News/Cloud-based-CMS-for-SMBs-65925.aspx

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Socialtext unveils Version 4

New Enterprise 2.0 tools

Socialtext has released a major new version of its namesake social computing platform. The company reports Socialtext 4.0 enables employees to mobilize in new ways around projects, challenges and...

Continue Here: http://www.kmworld.com/Articles/News/News/Socialtext-unveils-Version-4-65924.aspx

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Feedback flexibility

Confirmit introduces Horizons V. 15

Confirmit has announced the launch of Confirmit Horizons Version 15, the new release of its on-demand, multichannel platform for customer feedback, employee feedback and market research applications.

The company says...

Continue Here: http://www.kmworld.com/Articles/News/News/Feedback-flexibility-65923.aspx

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  KM In Practice

BI helps create more efficient medical practice

OrthoCarolina has implemented a Microsoft-based business intelligence (BI) solution that was designed and implemented with the help of Mariner, a BI and performance management solutions provider.

Five years...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/BI-helps-create-more-efficient-medical-practice-65921.aspx

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A Positive Experience at Every Touch Point

So every CIO is supposed to have a social strategy because social is taking over the universe. It's the preferred way people communicate at work or at the office.

While we may still be waiting for flying cars and calorie-free ice cream, the future may be closer than you think when it comes to knowledge management. Here are five progressive ideas you can implement now to start building the knowledgebase of the future: 1. A search engine that knows what you are thinking. One of the most frustrating aspects of using a knowledge management tool is finding the answer you're looking for. Precious seconds are wasted trying different search queries and navigating complex hierarchies. But what if you didn't have to search at all? One of the most important advances in customer service knowledge management is the incorporation of customer context. . . .

Read more of the Best Practices in Knowledge Management White Paper. Click here .

KMWorld White Paper Series
*** Coming in July 2014***
 
Best Practices in CLOUD COMPUTING
 
THE CHANGING CLOUD
 
No technology advancement has changed the (recent) world more than the “cloud.” By shifting storage and applications to an off-site environment, companies are now experiencing faster and cheaper deployments, additional functionality and better economic returns.
 
Some are, anyway. There’s still a large marketplace eager to explore various cloud-based offerings, and they reside in many vertical markets. The thing that is certain is that the cloud is here to stay, and the vendors who embrace it will prosper. That’s why we’re offering this opportunity to tell your “cloud” story in an upcoming KMWorld White Paper, “Best Practices in Cloud Computing.” To share your market story with an eager marketplace, contact :
 
Kathy Rogals
561-483-5190

Enterprise Content Management [April 2014]

Analytics for Big Data [March 2014]

Increasing User Engagement in KM Initiatives [March 2014]

Meet the Leaders in Enterprise Content Management [January 2014]

E-Discovery [February 2014]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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