Don't miss KMWorld 2015, Taxonomy Boot Camp, SharePoint Symposium and Enterprise Search, Nov. 2-5 in DC.
Thursday, March 11, 2010
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AIIM International Exposition + Conference
April 20-22, 2010
Pennsylvania Convention Center
Philadelphia, PA

The AIIM International Exposition + Conference is the definitive industry gathering for information management professionals across industries. The event features educational tracks, conference sessions, real-world case studies, an Expo floor showcasing best-in-class solution providers, a SharePoint Summit, networking opportunities, and much more. Visit for more information.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
The best teacher is not the one who knows [the] most but the one who is most capable of reducing knowledge to that simple compound of the obvious and wonderful. — H.L. Mencken
  Breaking News

IDOL worship

Autonomy Interwoven enhances WCM

Autonomy Interwoven has announced significant enhancements to its Web content management platform that deliver new capabilities to TeamSite, LiveSite and Autonomy Virage MediaBin. All use Autonomy’s IDOL...

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Socializing the voice of the customer

Attensity expands its reach

The Attensity Group has unveiled Attensity Analyze for VOC Community Advantage. Analyze for VOC Community Advantage is a hosted solution designed to help companies, government organizations and community partners...

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Coveo strengthens 2.0 in V. 6.1

New interfaces, analytics, etc.

Coveo has released Version 6.1 of its Enterprise Search Platform, which now features expanded Enterprise 2.0 capabilities, additional connectivity, search analytics and complete desktop and e-mail indexing.

The company explains...

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  KM In Practice

Komatsu enhances product information delivery

Komatsu, a manufacturer whose products include tractors, dump trucks, hydraulic excavators and a computer-based mine management system, wanted to improve the automation of its technical publication processes. Its internal...

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Putting the Content Back in Enterprise Content Management

Enterprise content management systems have truly changed the way organizations work. The big players—EMC Documentum, IBM FileNet, Microsoft SharePoint and OpenText—have in many ways transformed day-to-day document-centric processes, helping to automate tedious manual tasks and increase business efficiency. Still, something is missing; we haven't quite achieved panacea... yet . . . .

To read more of this  Best Practices in Enterprise Content Management article, Click Here.

KMWorld Web Events
Coming October 20, 2015
Better Outcomes with Less Effort
The forces of digital disruption and the shifting work styles of next-generation employees are requiring organizations to become more focused and responsive to the needs of both customers and employees than ever before. By empowering your agents with the right tools, you make life easier for your customers by giving them the right answers to their questions the first time.

Coming October 27, 2015
The Future Of KM
Knowledge management has hit plenty of bumps in the road over the years. KM has been frequently the target of disbelievers and dubious bean-counters. Those days are gone. Thanks to recent advances in better analytics and less expensive start-up costs, KM is now back in favor of the ruling class, and adopted widely by the working class, too.

Coming November 10, 2015
Where Are We With Search?
Search was once the golden god of information management. But in many ways, it's been consumed and adopted into content management and BI-type applications so that it has little to add except as a sideline. Is that true? Does enterprise search have a role? Now is your time to tell the world what enterprise search still means, and why it matters.

Coming December 01, 2015
One of the most expensive, and information-intensive, processes in business today. And in 2015, it will only get worse. Every company will get sued. Get used to that. And the rules for discovering electronically created and stored information are only getting stricter. So go get some information on the rules and structures for providing the appropriate and necessary back-up for your litigation. Start here.

KMWorld White Paper Series

***Coming in January 2016***
Best Practices in BPM & Case Management

The Case for Case Management

By now we’ve all become familiar with BPM--business process management. It started with simple workflows for transactional processes, then graduated to a more intense management environment that addressed more complex business procedures. But it was always just that: procedure management. The daily in and out of doing the same thing over and over… just in a better way. Not a bad thing. Still works today.

But we've moved it up a notch. Where BPM was focused on repeatable transactions and processes, the emerging case management trend is intended to address all the unpredictable events that happen every day in business. As BPM "suites" grow to adapt to these elusive changes in the environment, a new category of products has emerged. We call it “Case and Business Process Management.”

Does that sound like your marketplace? It should, if you want to move forward into this next era of business automation. You can make your mark on this market by participating in the next KMWorld White Paper—"Best Practices in BPM and Case Management.”

And you can do that by contacting:

Kathy Rogals

Collaboration Solutions [October 2015]

Information Governance [September 2015]

KM for Customer Experience [July/August 2015]

Cloud Computing [July/August 2015]

Enhancing SharePoint [June 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management

Click here to view the current edition and to participate:

Upcoming Events
JW Marriott, Washington DC
Nov 02, 2015 - Nov 03, 2015
JW Marriott, Washington, DC
Nov 02, 2015 - Nov 05, 2015
Gaylord Texan Hotel & Convention Center, Grapevine, TX (Dallas area)
Nov 02, 2015 - Nov 04, 2015
JW Marriott, Washington, DC
Nov 03, 2015 - Nov 05, 2015
JW Marriott, Washington DC
Nov 04, 2015 - Nov 05, 2015

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