Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Tuesday, March 02, 2010
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Web Event Coming March 09, 2010
Driving Critical Return on Information Assets: The Business Case for Unified Information Access
In this FREE webcast, Attivio’s CTO, Sid Probstein, will provide real-world examples of how companies have transformed the way they manage and access information with UIA. Featured speaker, Matt Brown, Research Director at Forrester Research, Inc. and co-author of the May 2008 report, Search + BI = Unified information Access will discuss why neither BI nor enterprise search alone can deliver the full business insight that drives competitive advantage.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Connecting Notes and Documentum

Crown Partners unveils new connector

Crown Partners has debuted Lotus Notes Connector (LNC), which has been designed to provide an easy way to combine the capabilities of the EMC Documentum repository with...

Continue Here: http://www.kmworld.com/Articles/News/News/Connecting-Notes-and-Documentum-61437.aspx

Return to Contents


Adobe goes to the cloud

Introduces LiveCycle Managed Services

Adobe has announced LiveCycle Managed Services, which offloads the entire enterprise deployment of LiveCycle to Adobe professionals. The new cloud-based system is running in a secure data center, managed...

Continue Here: http://www.kmworld.com/Articles/News/News/Adobe-goes-to-the-cloud-61436.aspx

Return to Contents


CMS Watch changes name to The Real Story Group

New research services and delivery models

The well-respected, vendor-neutral analyst firm CMS Watch announces  it has changed its name to The Real Story Group, a reflection of its long-time tagline, "Get the Real Story."

"The new...

Continue Here: http://www.kmworld.com/Articles/News/News/CMS-Watch-changes-name-to-The-Real-Story-Group-61313.aspx

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  KM In Practice

Two giants partner in research project

Shell is collaborating with IBM in research intended to extend the life of oil and natural gas fields. IBM’s analytics and simulation experience will combine with Shell’s...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Two-giants-partner-in-research-project-61435.aspx

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Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming July 26, 2016
Sharing Enterprise Content Beyond the Firewall
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.

Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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