Download the annual Big Data Trends Overview report in the KMWorld Buyer's Guide
Thursday, September 10, 2009
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NOMINATE YOUR PROMISE; NOMINATE YOUR REALITY

Announcing the 2009 "KMWorld Promise and Reality Award Nominations"

Throughout each year, KMWorld is introduced to the best and the brightest of the suppliers and the practitioners in the trade. We conduct dozens of interviews, hundreds of briefings and review probably thousands of press releases and e-mails.

Then ... we pick the best.

The nomination form for the 2009 "KM Promise and Reality" awards is now posted here.

You can learn more about the awards program, and determine whether your product/service or your deployment reaches the qualifications to be considered for this prestigious award.

DEADLINE IS SEPTEMBER 15, 2009!! HURRY!!!!

Go here to review the qualifications.

 

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Wonder rather than doubt is the root of all knowledge.  — Abraham Joshua Heschel
  Breaking News

Banking on brand protection

Quality monitoring from SDL Tridion

SDL Tridion has launched Safeguard, a quality and compliance monitoring tool to help brand managers and content editors achieve a high-quality Web presence. Safeguard automatically scans companies’ Web sites...

Continue Here: http://www.kmworld.com/Articles/News/News/Banking-on-brand-protection-56048.aspx

Return to Contents


Kofax acquires 170 Systems

Adds to invoice processing arsenal

Kofax has acquired 170 Systems, a provider of financial process automation software, for consideration of $32.9 million, net of cash held by the company. 170 Systems is...

Continue Here: http://www.kmworld.com/Articles/News/News/Kofax-acquires-170-Systems-56047.aspx

Return to Contents


Kalido unveils appliance

Partners with Netezza

Kalido reports it has licensed and will directly sell a custom-built Netezza TwinFin data warehouse appliance engineered and optimized for the Kalido Information Engine and its new...

Continue Here: http://www.kmworld.com/Articles/News/News/Kalido-unveils-appliance-56046.aspx

Return to Contents


  KM In Practice

SaaS cuts e-mail archiving costs

A software-as-a-service (SaaS) solution is helping a large law firm reduce its e-mail costs by 33 percent. Fish & Richardson is using Mimecast’s SaaS-based, unified e-mail management...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/SaaS-cuts-e-mail-archiving-costs-56045.aspx

Return to Contents


Using Content to Drive Outstanding Customer Experiences

Good self-service options can provide your organization and customers with significant benefits. Online consumers can get answers and acquire the services they need quickly and directly, while your organization can be responsive and efficient in assisting them when they need it. Since online self-service is a fraction of the cost of assisted channels, it is by far the least expensive. Done well, it can help ease customer effort, reduce operating costs, and even differentiate your business through superior service delivery…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming August 23, 2016
Fueling Your Business with Big Data
Big data couldn't loom bigger in the corporate arena. Or yes, it could. Big data is not just "big" - it's also complicated by a variety of formats, as well as the velocity with which it arrives, the many ways it is shared, and the multitude of options employees have to access it. There are new solutions that can help businesses that are buried in information but unable to retrieve answers.

Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 25, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in October 2016***
Best Practices for Collaboration

Increasing innovation with Collaboration

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.

Shine a spotlight on your solution by participating in the next KMWorld White Paper: Best Practices for Collaboration. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in October 2016***
Best Practices in KM for Healthcare

Diagnosing Success

The healthcare industry needs streamlined access to the information that allows them to comply with government regulation, identify fraud and safeguard medical records while interacting with a host of providers and clinicians.

How does your solution enable informed decision-making while creating efficiencies, exploiting new technologies and creating new opportunities ?

To participate in this White Paper opportunity, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Intelligent Search [July/August 2016]

Cloud Computing for the Enterprise [July/August 2016]

Enhancing SharePoint [June 2016]

KM for Customer Experience [May 2016]

Financial Services [April 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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