Thursday, April 16, 2009

Web Event Coming April 21, 2009
Sales Enabled CRM: Getting the Most From Your CRM
Join SAVO, Microsoft and KMWorld on Tuesday, April 21, to learn how Sales Enabled CRM is helping organizations equip their front-line sales reps and improve productivity. Brian Study, SVP of Solution Architecture from SAVO and John O'Donnell, Microsoft Dynamics ISV Architect Evangelist from Microsoft Corporation will unveil a groundbreaking, scalable strategy for maximizing the impact of every customer interaction.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
I don't care that they stole my idea . . . I care that they don't have any of their own. — Nikola Tesla
  Breaking News

Putting the spring into SharePoint

SpringCM Sharepoint Cloud Connectors

SpringCM announced that it has launched the first connectivity solution between its software-as-a-service (SaaS) ECM platform and Microsoft Office SharePoint Server 2007 (MOSS 2007). The SpringCM Cloud Connector for...

Continue Here: http://www.kmworld.com/Articles/News/News/Putting-the-spring-into-SharePoint-53461.aspx

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Social DAM

Day unleashes CQ 5.2

Day has introduced its new Communiqué (CQ) 5.2 suite, which the company explains offers social collaboration capabilities and digital asset management (DAM) applications tightly coupled with Day’s Web content...

Continue Here: http://www.kmworld.com/Articles/News/News/Social-DAM-53460.aspx

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Library automation

Inmagic releases Genie 3.3

Inmagic has released Genie 3.3, a component of its DB/Text Library Suite, the company’s Web-based integrated library system (ILS) platform. Genie 3.3 bolsters the product’s serials management and configurability...

Continue Here: http://www.kmworld.com/Articles/News/News/Library-automation-53459.aspx

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  KM In Practice

The tangible benefits of ECM

White Electrical Construction Company wanted to replace a paper-based accounting system that was impairing productivity and reliable services. For decades, the firm, which has 500 employees and $65 million...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/The-tangible-benefits-of-ECM-53458.aspx

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Are You Creating a Data Swamp ?

Organizations have made investments in "small data" for years and many are achieving data governance, or at least understand the gap they need to fill. They know how to work with the relatively small number of technologies in play—including databases (standardized on SQL), ETL, DQ and BI—ideally all linked with modeling tools and/or a business glossary. These organizations are now embracing the promise of big data—a new frontier akin to the wild west or the gold rush, with programmers/data scientists let loose with a daily growing menagerie of languages and technologies outside the normal IT and governance structure. Sometimes this produces genuinely impressive-looking results and insights—especially those supporting marketing. But making decisions based on marketing insights can be low consequence compared to other potential analytical results . . . .

To read more of this Best Practices in Analytics for Big Data White Paper article, Click Here.

KMWorld Web Events
Coming September 22, 2015
Content Management
Content management still plays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

Coming October 20, 2015
Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer. But how are you doing at that? Most companies would say "OK." But "OK" is not good enough. Customers matter most. Make sure of that.

Coming November 10, 2015
Where Are We With Search?
Search was once the golden god of information management. But in many ways, it's been consumed and adopted into content management and BI-type applications so that it has little to add except as a sideline. Is that true? Does enterprise search have a role? Now is your time to tell the world what enterprise search still means, and why it matters.

Coming December 01, 2015
E-Discovery
One of the most expensive, and information-intensive, processes in business today. And in 2015, it will only get worse. Every company will get sued. Get used to that. And the rules for discovering electronically created and stored information are only getting stricter. So go get some information on the rules and structures for providing the appropriate and necessary back-up for your litigation. Start here.

KMWorld White Paper Series

***Coming in November/December 2015***
Best Practices for the Mobile Workforce

WORKERS ON THE MOVE

A mobile workforce changes the game in many ways. For one, having workers absent from their desks diminishes the interaction with colleagues—the water fountain/coffee room klatches—that can lead to helpful solutions and emerging insights. That kind of camaraderie should not be taken lightly.

Mobile workers also need a very different infrastructure. There needs to be a means of supporting those who work from their cars, or their homes or from the beach for that matter, that is very different from the in-place systems that have been put in place and are monitored and tested on a usual basis. There is very little in place (in most companies) to ensure that workers “in the field” have effective access via their mobile devices to the same information assets they are accustomed to from their desktops.

The world will get more mobile, not less. Now is the time to address those challenges. What does your company bring to the mobile workforce arena? To participate, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in November/December 2015***
Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. If you have a way to address it, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

KM for Customer Experience [July/August 2015]

Cloud Computing [July/August 2015]

Enhancing SharePoint [June 2015]

Intelligent Search and Information Access [May 2015]

Enterprise Content Management [April 2015]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord National Resort & Convention Center, National Harbor, MD
Sep 09, 2015 - Sep 11, 2015
Hilton San Diego Bayfront, San Diego, CA
Sep 09, 2015 - Sep 11, 2015
National Harbor, Maryland
Sep 14, 2015 - Sep 16, 2015
Metro Toronto, Convention Centre, Toronto, ON, Canada
Sep 24, 2015 - Sep 25, 2015
Gaylord National Resort and Convention Center , National Harbor, MD
Oct 05, 2015 - Oct 07, 2015
 Research Reports
 

Valuable new technology research, analysis, and market intelligence for the KM professional

2009 Trends to Watch: Collaboration & Knowledge Management

Technology markets are changing fast. This brief is essential reading to identify and track the key forces shaping the prospects for your business. By outlining the changes in the market for collaboration and knowledge management (KM), Datamonitor explains which trends will have the biggest impact and highlight who will benefit from the fast-paced developments in this market.

Price: $1,295.00 | Publication Date: January 2009 | More Info...

Additional Reports:

Selecting a Documents & Records Management Vendor

Business Intelligence: Global Market Forecast to 2013

Business Intelligence: Consolidation and Beyond

Document and Records Management: Controlling Information Risk and Aiding Compliance

Understanding Adoption of Business Intelligence Solutions

Click here to see our full listing of reports...

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