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Thursday, August 21, 2008
  Table of Contents
Breaking News Industry Watch KM In Practice
Quote of the Week
A complex system that works is invariably found to have evolved from a simple system that worked. — John Gall
  Breaking News

Document management 2.0

Xythos moves full speed ahead

Xythos Software, which is known for its document management and collaboration solutions, has announced upgrades to its on-demand, enterprise and Digital Locker (built for the academic market) suites.

Ed Miller,...

Continue Here: http://www.kmworld.com/Articles/News/News/Document-management-2.0-50357.aspx

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XyEnterprise announces ContentaView 3.6

Updated server, capabilities

XyEnterprise has released ContentaView 3.6, an update to its software solution suite for the delivery of interactive, textual and multimedia content via CD-ROM or the Web.

This new version features...

Continue Here: http://www.kmworld.com/Articles/News/News/XyEnterprise-announces-ContentaView-3.6-50356.aspx

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  Industry Watch

Talisma improves search in V. 8.

Advancing knowledgebase performance

Talisma, a provider of customer interaction management software, has introduced Version 8.1 of the Talisma Knowledgebase, which includes significant enhancement to its search capabilities.

Talisma reports that search improvements include:

  KM In Practice

Building a better community of practice

To bring together academics, researchers, public policy makers, administrators and families, the University of Kansas Beach Center on Disability has implemented community of practice technology. The Center has selected...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Building-a-better-community-of-practice-50354.aspx

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Knowledge Management in the Age of Social Content

With the growing popularity of online communities, curated content, the wisdom of the crowd and other social trends, organizations may wonder if formal knowledge management should still play a part in future customer service plans. Although social content is an important innovation that can add value to your overall customer support landscape, for­mal knowledge management is still vital and offers several benefits that extend beyond these more informal content sources…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming September 27, 2016
Game Changing Breakthroughs in Knowledge Management
There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Coming October 18, 2016
Enabling Success with Customer Experience Management
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

KMWorld White Paper Series

***Coming in July 2016***
Best Practices in Cloud Solutions for the Enterprise

EMBRACING THE CLOUD
As Cloud Solutions proliferate and evolve, concerns about security and mobility persist. The SaaS model has already changed into a myriad of self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. Imagine what employees and customers could do if they could simply log onto a website and conduct a business deal or a transaction. It’s an extreme departure for many companies that fear the security issues, but it is also quite likely to be the way of the future.

Keep up with the fast-changing Cloud environment, starting with: “Best Practices in Cloud Solutions for the Enterprise.”, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

KM for Customer Experience [May 2016]

Financial Services [April 2016]

Enterprise Content Management [April 2016]

Information Analytics [March 2016]

E-Discovery [February 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


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