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MAKING THE CASE FOR EFFECTIVE CASE MANAGEMENT

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A business relationship can be a messy thing. Whether it’s a customer, or partner, or vendor interaction, there can be hundreds of touchpoints, communications, information exchanges and records of all the above.

Every interaction has a unique flavor. One time, it might be an inquiry regarding a recent order. Next time, it’s a dispute over terms. Following that, it’s a satisfactory resolution and the promise of future engagement. Each of these interactions is different, and each requires a different set of information and skills. But maintaining the core relationship remains the most important business goal.

It’s a new era for business. New work patterns, changes in mobility, social and collaboration relationships and the technologies that support all those requires an overall, holistic view of business engagements.

How those diverse interactions are achieved with the best possible outcome is what we term “case management."

Join us for a special one-hour live roundtable event -

 

MAKING THE CASE FOR
EFFECTIVE CASE MANAGEMENT

 

During this event, you will learn:

  • How to leverage BPM, social collaboration and mobility for effective case management
  • Best practices to drive better business decisions and improve your customer experience with case management
  • How capture-enabled BPM dramatically reduces process cycle times and improves performance
  • How to respond to customers faster through intelligent automation, analytics and continuous process improvement
  • How pushing the boundaries of business processes out to the point of origination promotes customer interaction and delivers hard ROI

Audio is streamed over the Internet, so turn up your computer speakers!

 
MODERATOR
Andy Moore
Publisher
KMWorld
PRESENTERS

Malcolm Ross
Vice President, Product Marketing
Appian Corporation

David Mennie
Group Product Marketing Manager
EMC Documentum xCP

Carl Hillier
Senior Director, Product Marketing
Kofax Inc.

 
 

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