For many large organizations today, going global is a requirement for growing the business. And one of the requirements of successfully building an international organization is offering web self-service and assisted support in multiple languages. Increasingly today’s customers demand support in their native language and offering localized web self-service can boost online success rates exponentially, reducing the demand on your call center. In addition, when your call center agents can work and search in the same language as the customer, their productivity can be nearly doubled.
During this informative webinar you’ll learn how savvy companies are enabling local support centers and worldwide online support in many different languages without breaking the customer support budget.
Attend this webinar and discover…
- How to boost employee productivity and customer satisfaction.
- How to increase web self-service success with localized content.
- How to ensure that changes to a knowledge resource in English are propagated to all translated resources as well.
- How to ensure that searches made in one language can return results in multiple languages.
 In addition to these key benefits, we’ll look at five Best Practices for internationalization and localization that can save you tens of thousands of dollars and months of effort.
REGISTER NOW for this informative one-hour webinar. |