Vote Now for the KMWorld Readers' Choice Awards !
Tuesday, June 25, 2019

BA Insight
AI-driven Enterprise Search Right from ServiceNow

BA Insight for ServiceNow  lets your employees access the information they need without ever leaving ServiceNow.  Your business works even better by enabling access to critical information directly within the ServiceNow app.

Capabilities include:

  • AI-driven search features such as Natural Language Query, Machine Learning, and Bots
  • Single unified index for one view into information from over 70 enterprise systems
  • Automatic metadata creation means users find exactly what they are looking for, with zero manual intervention
  Table of Contents
Breaking News Inside KMWorld KM In Practice ViewPoints
Quote of the Week
Everything you can imagine is real. — Pablo Picasso
  Breaking News

ABBYY adds mobile web capture SDK for customer onboarding on mobile devices

SDK uses AI-enabled mobile tech

ABBYY, which provides AI-based technologies and solutions transforming business documents and content into business value, has launched ABBYY Mobile Web Capture, a new SDK enabling developers to add real-time image and...

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Upland Software and Microsoft collaborate on integration for financial teams

This integration will improve collaboration between teams

Upland Software, Inc., a provider in cloud-based enterprise work management software, is integrating its Upland PowerSteering, its flagship Project and Portfolio Management (PPM) solution, and Microsoft Teams.

Leveraging Microsoft Teams and Upland’s...

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Exterro Acquires Jordan Lawrence, combining e-discovery with improved security

The acquisition will allow enterprises to manage e-discovery along with privacy and security regulations

Exterro Inc., a provider of e-discovery and information governance software, is acquiring Jordan Lawrence, a provider of data privacy and information management software. 

With this acquisition, Exterro is poised to provide clients...

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Vote today for the KMWorld Readers' Choice Awards

Winners will be showcased in a special section on the KMWorld website and in the November/December 2019 edition of KMWorld magazine!

It's time to cast your votes in the first annual KMWorld Readers' Choice Awards Program. Unlike any other awards program, the winning knowledge and information management solutions, products, and services are chosen by...

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  Inside KMWorld

How to search Facebook

In-depth searching of Facebook isn't necessarily easy, but it can be well worth the effort.

Searching social media for people and for what people have posted, "liked," etc., is now a critical task for a broad range of researchers, including journalists, police, private investigators, human resource...

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How to Design & Implement an Enterprise Content Taxonomy (Video)

Intel Enterprise Taxonomy Strategist Melinda Geist and Factor Principal Bram Wessel discuss how to integrate search into your enterprise information ecosystem in this clip from their presentation at Enterprise Search & Discovery 2018.

Intel created an enterprise information model to describe and define its core information assets.

Designing and implementing our enterprise content taxonomy made it obvious that, in order to address the problems that...

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  KM In Practice

CDW improves CXM with Adobe Experience Cloud

With the tools in place to rapidly deliver valuable content to customers, CDW is now looking toward greater personalization as part of its CXM strategy

CDW is a multi-brand technology solutions provider to business, government, education, and healthcare organizations in the U.S., the United Kingdom, and Canada.

As the business world goes increasingly digital and customer expectations...

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The battle for business productivity: Office 365 versus the G Suite

It's up to leaders to make sure they choose the best suite of productivity tools for their enterprise—evaluating workflows and growth plans in order to choose tools that can evolve alongside the business

Before Google unveiled its low-cost, online G Suite, Microsoft was the first choice in business productivity software. Now, the two tools are head-to-head in a fierce competition to win your business....

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Four Tips for Evaluating Search Tools
The word "intelligent" is used so often in describing KM applications, it can be challenging to evaluate search tools to determine whether they are best for a particular set of needs.

To read more of this Best Practices in Intelligent Search White Paper article, Click Here.
KMWorld Web Events
Coming July 30, 2019
The New World of Intelligent Content Services
As digital information continues to grow at a staggering pace, a new generation of content services are revolutionizing how businesses approach ECM. Today's organizations are teeming with diverse types of content and different types of users, use cases and requirements. Through automation, integration and AI, content services are building upon the foundation of ECM systems to facilitate better information access, sharing and collaboration.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming October 24, 2019
Enterprise Digital Transformation Survey Results: Key Priorities, Readiness & Technologies Considered
Discover the key trends in digital transformation that you can put into practice. Find out how enterprises are approaching their DX projects regarding the prioritization, selection, use and location of technologies needed to support these projects, and where cognitive automation fits within these plans.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October issue ***
Best Practices Report on Text Analytics and Natural Language Processing

From email messages and word documents, to social media posts and log files, the size and variety of unstructured data stored by today’s organizations is immense and growing daily.

Gaining insights from all of this data is a must-have for any business interested in competing on analytics. Whether you’re optimizing semantic search, building a Chatbot, fighting fraud, offering real-time recommendations or conducting sentiment analysis, you need to be able to effectively analyze unstructured data. That is where natural language processing (NLP) and text analytics come into play.

Key focus areas will include:

• Artificial Intelligence • Data Mining • Data Visualization
• Deep Learning • Machine Learning • Semantic Search

To educate our audience about the latest challenges and developments, contact:

LaShawn Fugate

Stephen Faig

Adam Shepherd

Intelligent Search

Document Management

Customer Experience and Support

Enterprise Content Management

Business Intelligence and Analytics

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management

Click here to view the current edition and to participate:

Upcoming Events
Manchester Grand Hyatt, San Diego, CA
Aug 12, 2019 - Aug 15, 2019
Walter E. Washington Convention Center, Washington, DC
Aug 20, 2019 - Aug 20, 2019
JW Marriott Washington DC
Nov 04, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 04, 2019 - Nov 05, 2019
JW Marriott Washington DC
Nov 05, 2019 - Nov 07, 2019

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