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  Table of Contents
Breaking News Inside KMWorld
  • Searching for results
    "It is important to choose the right search technology for the content, and to recognize the need for ongoing tuning..."
KM In Practice
Quote of the Week
The essence of knowledge is, having it, to apply it; not having it, to confess your ignorance.  — Confucius
  Breaking News

Securely separating business from personal for BYOD

Accellion integrates MobileIron AppConnect

Accellion has integrated its Mobile App with MobileIron AppConnect. The move allows users to securely share and manage files from their mobile device while separating business and...

Continue Here: http://www.kmworld.com/Articles/News/News/Securely-separating-business-from-personal-for-BYOD-89450.aspx

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MapR taps LucidWorks for Hadoop

Real-time analytics and discovery for big data

MapR Technologies has announced distribution of LucidWorks Search with the MapR Platform for Apache Hadoop. MapR says the move allows customers to perform predictive analytics,...

Continue Here: http://www.kmworld.com/Articles/News/News/MapR-taps-LucidWorks-for-Hadoop-89428.aspx

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‘Omni-channel’ customer service from KANA

Agent, Web, social and mobile

KANA has introduced what it calls the first unified and omni-channel customer service platform to fully meet the demands of the modern customer. The new version of KANA Enterprise...

Continue Here: http://www.kmworld.com/Articles/News/News/%e2%80%98Omni-channel-customer-service-from-KANA-89369.aspx

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  Inside KMWorld

Searching for results

"It is important to choose the right search technology for the content, and to recognize the need for ongoing tuning..."

A strong search capability on e-commerce sites seems like an obvious requirement, yet surprisingly often it is overlooked, to the detriment of the merchandiser. Potential customers who cannot find what...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Searching-for-results-89103.aspx

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  KM In Practice

Improving services and saving money for Oklahoma citizens

Analyzing business processes and consolidating IT projects to achieve savings in software licensing and technology maintenance costs

The state of Oklahoma will improve services to citizens and save about $15 million over the next five years by adopting new data analytics and delivery models, according to...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Improving-services-and-saving-money-for-Oklahoma-citizens-89447.aspx

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Best Practices in Information Governance

Information Governance—as a discipline—has undergone a strange and wild ride over the past couple of years. Finally, we have moved past endless debates on definitions and usable frameworks, thanks to the efforts of the Information Governance Initiative (IGI) and other IG leaders and practitioners…

To read more of this Best Practices in Information Governance White Paper article, Click Here.

KMWorld Web Events
Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Oct 15, 2017 - Oct 17, 2017
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Nov 06, 2017 - Nov 07, 2017
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Nov 06, 2017 - Nov 09, 2017
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Nov 07, 2017 - Nov 09, 2017
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