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Tuesday, May 07, 2013
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  Table of Contents
Breaking News Inside KMWorld
  • Searching for results
    "It is important to choose the right search technology for the content, and to recognize the need for ongoing tuning..."
KM In Practice
Quote of the Week
There is no knowledge of true being. The world is fundamentally in a state of becoming.  — Friedrich Nietzsche
  Breaking News

Securely separating business from personal for BYOD

Accellion integrates MobileIron AppConnect

Accellion has integrated its Mobile App with MobileIron AppConnect. The move allows users to securely share and manage files from their mobile device while separating business and...

Continue Here: http://www.kmworld.com/Articles/News/News/Securely-separating-business-from-personal-for-BYOD-89450.aspx

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MapR taps LucidWorks for Hadoop

Real-time analytics and discovery for big data

MapR Technologies has announced distribution of LucidWorks Search with the MapR Platform for Apache Hadoop. MapR says the move allows customers to perform predictive analytics,...

Continue Here: http://www.kmworld.com/Articles/News/News/MapR-taps-LucidWorks-for-Hadoop-89428.aspx

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‘Omni-channel’ customer service from KANA

Agent, Web, social and mobile

KANA has introduced what it calls the first unified and omni-channel customer service platform to fully meet the demands of the modern customer. The new version of KANA Enterprise...

Continue Here: http://www.kmworld.com/Articles/News/News/%e2%80%98Omni-channel-customer-service-from-KANA-89369.aspx

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  Inside KMWorld

Searching for results

"It is important to choose the right search technology for the content, and to recognize the need for ongoing tuning..."

A strong search capability on e-commerce sites seems like an obvious requirement, yet surprisingly often it is overlooked, to the detriment of the merchandiser. Potential customers who cannot find what...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Searching-for-results-89103.aspx

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  KM In Practice

Improving services and saving money for Oklahoma citizens

Analyzing business processes and consolidating IT projects to achieve savings in software licensing and technology maintenance costs

The state of Oklahoma will improve services to citizens and save about $15 million over the next five years by adopting new data analytics and delivery models, according to...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Improving-services-and-saving-money-for-Oklahoma-citizens-89447.aspx

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ABCs for Optimizing Your Knowledge Base

A knowledge management system can have tremendous benefits for your employees—providing them consistent, accurate answers to a variety of complex issues and questions, and helping them work more efficiently and effectively. But knowledge bases can be effective only if they contain the right information. For many organizations, determining what knowledge to add to the knowledge base is a big challenge…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming January 30, 2018
Top Trends In KM for 2018
Crucial information and valuable knowledge tends to be scattered throughout organizations. Every day, new, important tools and best practices emerge that allow for the rapid discovery and application of knowledge and information in critical business applications. Join us to learn how the top trends in KM and information discovery can impact your organization, including new technology developments in analytics, cloud adoption, cognitive computing, information governance, and security.

Coming February 27, 2018
How to Optimize Your SharePoint Strategy
This year finds SharePoint undergoing major changes, with the arrival of SharePoint 2016 on-premise, the impending SharePoint 2019 Server, and Microsoft's rapid innovation on the Office 365 platform. Whether you've committed to on-premise, cloud, or hybrid, the choices facing you as an enterprise business or IT leader have never been more critical.

Coming March 20, 2018
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and foster collaboration will ultimately determine how successful your organization will be.

Coming April 17, 2018
Best Practices in Information Governance
Controlling information access and distribution will become ever more critical as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. An increasing amount of legislation and litigation demands extra scrutiny over how you and your employees care for information. Balancing data privacy with usability remains challenging.

Coming May 15, 2018
How to Succeed with Information and Knowledge Management in the Cloud
Cloud-based information and knowledge management can provide powerful solutions for your organization. With benefits like cost reduction, ease of use and access, and better knowledge sharing, using cloud-hosted KM and information management solutions can have a significant ROI. Join us to see how to succeed with KM in the cloud.

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 21, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in March/April 2018***

Best Practices in Enterprise Content Management

ENTERPRISE CONTENT MANAGEMENT: IN TRANSITION.

ECM is facing a turning point. Or a tipping point. A shift toward the cloud; a response to social media; a meaningful way to handle the variety of formats… ECM has a difficult way to go.

But not an impossible one. Many vendors are now looking at the new ECM landscape as an opportunity, not an uphill battleground. There are many trusted advisors and worthy partners who are poised to change the way content is treated as value in the world’s organizations. It’s complex, sure, but it’s going to happen.

Let’s learn about your approach to the New World of ECM. Be part of this next KMWorld White Paper: “Best Practices in Enterprise Content Management.” Show the world what the world will soon look like. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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