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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

iOS, Android SharePoint support from Bigtincan

Releases new mobile hub

Bigtincan has announced a new SharePoint app for mobile devices that supports iOS and Android. A new app for HTML5-based systems is expected soon. Bigtincan hub for...

Continue Here: http://www.kmworld.com/Articles/News/News/iOS-Android-SharePoint-support-from-Bigtincan-89186.aspx

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Colligo unveils new SharePoint solutions

Three products for content and e-mail management

Colligo has released three products to fulfill its vision to support enterprise collaboration and sync everywhere, on any device.

The company describes the latest additions to its solution portfolio:

  Inside KMWorld

RM: tackling the volume and persistence of paper

"Despite all the discussion of movement to electronic records, the volume of paper records is increasing in 42 percent of organizations and decreasing in 34 percent..."

With an estimated 2.5 quintillion bytes of data each day, according to IBM estimates, new rules for healthcare records and the need to quickly search growing amounts of...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/RM-tackling-the-volume-and--persistence-of-paper-89104.aspx

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  KM In Practice

InterPortPolice launch collaboration platform

Eliminating information silos while providing a secure platform for information exchange

InterPortPolice, a global law enforcement agency, has implemented an enterprise social network to improve real-time collaboration.

The organization, which consists of airport and seaport police and public safety jurisdictions, has...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/InterPortPolice-launch-collaboration-platform-89272.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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