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Tuesday, April 23, 2013

E2 Conference
Marriott Copley Place, Boston, MA,  June 17-19, 2013 

E2 is the only event of its kind, bringing together business and technology leaders looking for new ways to evolve their enterprise applications strategy and achieve business value. Join us June 17-19 for three days of 40+ conference sessions and workshops across eight tracks and discover the latest insights in enterprise social software, big data & analytics, mobility, cloud, Saas & APIs, UI/UX, and more. Register today to get the early bird rate and save on the price of passes.

Register with code WEKMWORLD01 and save $200 off the price of Full Event passes, $100 off Conference or get a FREE Expo Pass.

  Table of Contents
Breaking News Inside KMWorld
  • Improving the web experience
    Essential in providing customers with an excellent Web experience is knowledgebase support when the user needs additional information
KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Big data for voice of the customer

Clarabridge launches Version 6.0

Clarabridge has released Version 6.0 of its intelligent customer experience platform, which is designed for listening to, analyzing, operationalizing and measuring the voice of the customer.

New and enhanced features...

Continue Here: http://www.kmworld.com/Articles/News/News/Big-data-for-voice-of-the-customer-89121.aspx

Return to Contents


Pegasystems launches new version of marketing solution

Next-Best-Action for real-time marketing

Pegasystems has announced the latest iteration of it Next-Best-Action Marketing (N-B-A Marketing) solution, which has been engineered to provide real-time cross-sell, up-sell and retention opportunities, and to deliver up...

Continue Here: http://www.kmworld.com/Articles/News/News/Pegasystems-launches-new-version-of-marketing-solution-89086.aspx

Return to Contents


  Inside KMWorld

Improving the web experience

Essential in providing customers with an excellent Web experience is knowledgebase support when the user needs additional information

Knowledge management is helping companies better manage the Web experiences they present to their customers, benefiting both the organizations and users. As the following cases illustrate, the advantages gained can...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Improving-the-web-experience-88516.aspx

Return to Contents


  KM In Practice

Communicating consistently to grow tourism

Project management, terminology identification, in-country translation and quality assurance

Tourism Australia has enlisted the help of SDL to increase the demand for leisure and business travel in that country. Tourism Australia chose SDL’s language translation services...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Communicating-consistently-to-grow-tourism-89120.aspx

Return to Contents


Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017
JW Marriott Washington DC
Nov 06, 2017 - Nov 07, 2017
JW Marriott Washington, DC
Nov 07, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 08, 2017 - Nov 09, 2017
JW Marriott, Washington, DC
Nov 08, 2017 - Nov 09, 2017

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