Don't miss Data Summit, May 22-23. Learn about big data, AI, machine learning, cognitive computing, blockchain, and more.
Tuesday, April 16, 2013


Coming April 23, 2013 | 11:00 am PDT, 2:00pm EDT

Think Siri is just a consumer app? Learn How Virtual Agent Technology Is Transforming Corporate Customer Service 

The popularity of Apple's Siri technology has placed a spotlight on the growing demand for Virtual Agent technology in a corporate setting. More than ever, modern consumers are demanding the power to serve themselves when they have a question, be it on a corporate web-site, facebook fanpage or on their mobile device. In this informative webinar, find out how Siri-like Virtual Agents are transforming customer service by addressing some of the biggest problems faced by service executives.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
To live for a time close to great minds is the best kind of education.  — John Buchan
  Breaking News

Raising the bar for digital asset management

OpenText announces Media Management 7.2

OpenText has launched Media Management 7.2, which is designed for entertainment and media organizations to securely streamline their digital media creation, publishing and distribution processes. The company also announced...

Continue Here: http://www.kmworld.com/Articles/News/News/Raising-the-bar-for-digital-asset-management-89011.aspx

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Customizable mobile content apps from Nuxeo

Nuxeo Mobile for iOS or Android

Nuxeo has unveiled Nuxeo Mobile, ready-to-use mobile apps for the Nuxeo Platform, which provides a unified software stack and ecosystem for creating integrated applications for document management, case management,...

Continue Here: http://www.kmworld.com/Articles/News/News/Customizable-mobile-content-apps-from-Nuxeo-88962.aspx

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Metalogix releases Replicator 6.0

Bi-directional, high-fidelity SharePoint replication

Metalogix has launched Replicator 6.0, which synchronizes content across multiple SharePoint farm locations, environments and versions with support for SharePoint 2007, 2010 and 2013. The product delivers SharePoint content to...

Continue Here: http://www.kmworld.com/Articles/News/News/Metalogix-releases-Replicator-6.0-88938.aspx

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  Inside KMWorld

Search: power tools that leverage corporate knowledge

Search has to be more than finding documents. It needs to integrate complex content from multiple sources and provide the output as an information resource to decision makers.

AARP is a non-profit organization that serves more than 37 million members age 50 and older. It advocates on issues such as healthcare, employment and retirement planning; provides timely...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Search-power-tools-that-leverage-corporate-knowledge-88501.aspx

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  KM In Practice

Extracting more value from a massive archive

Search and discovery tools for professional and academic researchers

Wiley & Sons, a publisher focusing on the scientific, technical, medical and scholarly (STMS) communities, will use a semantic content enrichment solution to leverage its archive and enhance the...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Extracting-more-value-from-a-massive-archive-89009.aspx

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In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 19, 2018
GDPR is Live, Now What? It's time to accelerate your analytics journey!
General Data Protection Regulation (GDPR) came into effect on May 25, 2018, and it is being seen as an inflection point of how organizations manage personal data. But, is it business as usual or time to really panic? Or is it an opportunity for you to accelerate your organization's analytics journey?

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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