Get the KM Buyers' Guide and 2016-2017 State of KM Survey Report
Tuesday, April 16, 2013


Coming April 23, 2013 | 11:00 am PDT, 2:00pm EDT

Think Siri is just a consumer app? Learn How Virtual Agent Technology Is Transforming Corporate Customer Service 

The popularity of Apple's Siri technology has placed a spotlight on the growing demand for Virtual Agent technology in a corporate setting. More than ever, modern consumers are demanding the power to serve themselves when they have a question, be it on a corporate web-site, facebook fanpage or on their mobile device. In this informative webinar, find out how Siri-like Virtual Agents are transforming customer service by addressing some of the biggest problems faced by service executives.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
To know is nothing at all; to imagine is everything. Anatole France — Anatole France
  Breaking News

Raising the bar for digital asset management

OpenText announces Media Management 7.2

OpenText has launched Media Management 7.2, which is designed for entertainment and media organizations to securely streamline their digital media creation, publishing and distribution processes. The company also announced...

Continue Here: http://www.kmworld.com/Articles/News/News/Raising-the-bar-for-digital-asset-management-89011.aspx

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Customizable mobile content apps from Nuxeo

Nuxeo Mobile for iOS or Android

Nuxeo has unveiled Nuxeo Mobile, ready-to-use mobile apps for the Nuxeo Platform, which provides a unified software stack and ecosystem for creating integrated applications for document management, case management,...

Continue Here: http://www.kmworld.com/Articles/News/News/Customizable-mobile-content-apps-from-Nuxeo-88962.aspx

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Metalogix releases Replicator 6.0

Bi-directional, high-fidelity SharePoint replication

Metalogix has launched Replicator 6.0, which synchronizes content across multiple SharePoint farm locations, environments and versions with support for SharePoint 2007, 2010 and 2013. The product delivers SharePoint content to...

Continue Here: http://www.kmworld.com/Articles/News/News/Metalogix-releases-Replicator-6.0-88938.aspx

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  Inside KMWorld

Search: power tools that leverage corporate knowledge

Search has to be more than finding documents. It needs to integrate complex content from multiple sources and provide the output as an information resource to decision makers.

AARP is a non-profit organization that serves more than 37 million members age 50 and older. It advocates on issues such as healthcare, employment and retirement planning; provides timely...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Search-power-tools-that-leverage-corporate-knowledge-88501.aspx

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  KM In Practice

Extracting more value from a massive archive

Search and discovery tools for professional and academic researchers

Wiley & Sons, a publisher focusing on the scientific, technical, medical and scholarly (STMS) communities, will use a semantic content enrichment solution to leverage its archive and enhance the...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Extracting-more-value-from-a-massive-archive-89009.aspx

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Six Best Practices for Enhancing Customer and Employee Experience with Knowledge Management

Today, nearly every organization professes its commitment to delivering outstanding customer experiences. But achieving that goal can be very difficult, especially since customers use so many different channels and devices. As the hub for customer interactions, contact centers often feel the brunt of this challenge and are expected to continually improve the quality and efficiency of service interactions…

To read more of this Best Practices in KM for Customer Experience White Paper article, Click Here.

KMWorld Web Events
Coming May 23, 2017
Taking Information Governance to the Next Level
Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control.

Coming June 20, 2017
Best Practices in Enterprise Video and Digital Asset Management
The world has changed from "document-centric" to "everything-centric." The value in video, sound, even still photographs has gradually become more obvious—and important—to business managers worldwide. As a result, subjects such as storage requirements, format adapters, viewing tools have also grown in concern. It's no longer a paper moon...

Coming July 25, 2017
Leveraging Text Analytics in Your Organization
Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

Coming August 22, 2017
Best Practices in Intelligent Search and Discovery
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2017***

Best Practices in Enhancing SharePoint

THE MANY DIMENSIONS OF SHAREPOINT

Bruce Springsteen said, "Music is what makes us not be stupid." Trying not to overstretch the metaphor, but there's a correlation to SharePoint in there, too.

The thing about SharePoint is that it is everything at the same time. And sometimes nothing at the same time. The platform is not as complete as you'd hope it to be. There's great variety and complexity in deploying SharePoint as a critical business element. And it ain't easy.

If you think you play a role in this great task, then get involved with your story and position in this market, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

Text Analytics

KM for Financial Services [April 2017]

KM for Customer Experience [April 2017]

E-Discovery [January 2017]

BPM and Case Management [January 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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