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Tuesday, April 16, 2013


Coming April 23, 2013 | 11:00 am PDT, 2:00pm EDT

Think Siri is just a consumer app? Learn How Virtual Agent Technology Is Transforming Corporate Customer Service 

The popularity of Apple's Siri technology has placed a spotlight on the growing demand for Virtual Agent technology in a corporate setting. More than ever, modern consumers are demanding the power to serve themselves when they have a question, be it on a corporate web-site, facebook fanpage or on their mobile device. In this informative webinar, find out how Siri-like Virtual Agents are transforming customer service by addressing some of the biggest problems faced by service executives.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Intelligence is almost useless to the person whose only quality it is. — Alexis Carrel
  Breaking News

Raising the bar for digital asset management

OpenText announces Media Management 7.2

OpenText has launched Media Management 7.2, which is designed for entertainment and media organizations to securely streamline their digital media creation, publishing and distribution processes. The company also announced...

Continue Here: http://www.kmworld.com/Articles/News/News/Raising-the-bar-for-digital-asset-management-89011.aspx

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Customizable mobile content apps from Nuxeo

Nuxeo Mobile for iOS or Android

Nuxeo has unveiled Nuxeo Mobile, ready-to-use mobile apps for the Nuxeo Platform, which provides a unified software stack and ecosystem for creating integrated applications for document management, case management,...

Continue Here: http://www.kmworld.com/Articles/News/News/Customizable-mobile-content-apps-from-Nuxeo-88962.aspx

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Metalogix releases Replicator 6.0

Bi-directional, high-fidelity SharePoint replication

Metalogix has launched Replicator 6.0, which synchronizes content across multiple SharePoint farm locations, environments and versions with support for SharePoint 2007, 2010 and 2013. The product delivers SharePoint content to...

Continue Here: http://www.kmworld.com/Articles/News/News/Metalogix-releases-Replicator-6.0-88938.aspx

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  Inside KMWorld

Search: power tools that leverage corporate knowledge

Search has to be more than finding documents. It needs to integrate complex content from multiple sources and provide the output as an information resource to decision makers.

AARP is a non-profit organization that serves more than 37 million members age 50 and older. It advocates on issues such as healthcare, employment and retirement planning; provides timely...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Search-power-tools-that-leverage-corporate-knowledge-88501.aspx

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  KM In Practice

Extracting more value from a massive archive

Search and discovery tools for professional and academic researchers

Wiley & Sons, a publisher focusing on the scientific, technical, medical and scholarly (STMS) communities, will use a semantic content enrichment solution to leverage its archive and enhance the...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Extracting-more-value-from-a-massive-archive-89009.aspx

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How to Succeed in Today’s Evolving Search Landscape

Artificial intelligence (AI) and machine learning are redefining the online search experience for both users and brands. Increasingly, customers are finding information about businesses directly through maps, apps, and digital assistants—before ever visiting a company's own website.Consumers are also seeking out more targeted answers than ever before. Search queries that include "near me" have increased 900% in the last two years.

To read more of this Best Practices in Intelligent Search White Paper article, Click Here.

KMWorld Web Events
Coming July 31, 2018
Harnessing the Power of Analytics Today
Today, more than ever, analytics is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2018***
Best  Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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