Interested in great customer relationships? Check out our CRM Evolution and Smart Customer Service Conferences this April
Tuesday, April 16, 2013

Coming April 23, 2013 | 11:00 am PDT, 2:00pm EDT

Think Siri is just a consumer app? Learn How Virtual Agent Technology Is Transforming Corporate Customer Service 

The popularity of Apple's Siri technology has placed a spotlight on the growing demand for Virtual Agent technology in a corporate setting. More than ever, modern consumers are demanding the power to serve themselves when they have a question, be it on a corporate web-site, facebook fanpage or on their mobile device. In this informative webinar, find out how Siri-like Virtual Agents are transforming customer service by addressing some of the biggest problems faced by service executives.

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
The meaning of man's life consists in proving to himself every minute that he's a man and not a piano key. —  Fyodor Dostoevsky
  Breaking News

Raising the bar for digital asset management

OpenText announces Media Management 7.2

OpenText has launched Media Management 7.2, which is designed for entertainment and media organizations to securely streamline their digital media creation, publishing and distribution processes. The company also announced...

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Customizable mobile content apps from Nuxeo

Nuxeo Mobile for iOS or Android

Nuxeo has unveiled Nuxeo Mobile, ready-to-use mobile apps for the Nuxeo Platform, which provides a unified software stack and ecosystem for creating integrated applications for document management, case management,...

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Metalogix releases Replicator 6.0

Bi-directional, high-fidelity SharePoint replication

Metalogix has launched Replicator 6.0, which synchronizes content across multiple SharePoint farm locations, environments and versions with support for SharePoint 2007, 2010 and 2013. The product delivers SharePoint content to...

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  Inside KMWorld

Search: power tools that leverage corporate knowledge

Search has to be more than finding documents. It needs to integrate complex content from multiple sources and provide the output as an information resource to decision makers.

AARP is a non-profit organization that serves more than 37 million members age 50 and older. It advocates on issues such as healthcare, employment and retirement planning; provides timely...

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  KM In Practice

Extracting more value from a massive archive

Search and discovery tools for professional and academic researchers

Wiley & Sons, a publisher focusing on the scientific, technical, medical and scholarly (STMS) communities, will use a semantic content enrichment solution to leverage its archive and enhance the...

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Everything is Information, and Information is Everything

We live in the information age. The age where physical things are increasingly being connected to the online world to deliver a more integrated and intelligent environment (i.e., the Internet of Things). You have to look no further than the list of most valuable companies in the world to back this up. Google, Apple, Amazon, AT&T—all of these organizations either deal purely as information brokers or they're bringing physical products "online" to enable better information exchange and creation.

To read more of this Best Practices in Enterprise Content Management White Paper article, Click Here.

KMWorld Web Events
Coming April 17, 2018
Best Practices in Information Governance
Controlling information access and distribution will become ever more critical as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. An increasing amount of legislation and litigation demands extra scrutiny over how you and your employees care for information. Balancing data privacy with usability remains challenging.

Coming May 15, 2018
How to Succeed with Information and Knowledge Management in the Cloud
Cloud-based information and knowledge management can provide powerful solutions for your organization. With benefits like cost reduction, ease of use and access, and better knowledge sharing, using cloud-hosted KM and information management solutions can have a significant ROI. Join us to see how to succeed with KM in the cloud.

Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in May/June 2018***

Best Practices in Text Analytics

The overriding problem with information is, of course, there's too much of it. And we're not just talking about the 1s and 0s of databases. There's text and email and social media and voice and video to contend with.

But it's not so much the volume or variety of data that is daunting companies today. It's realizing the usefulness and value that is locked away in those data stores. So enterprising organizations are applying analytics tools to locate, associate and deliver key information sources directly to and from their users' many resources.

Find out how analytics is playing a key role in the thriving big data marketplace.

Be part of the next KMWorld White Paper, "Best Practices in Text Analytics." Find out what the big deal is.

To participate in this White Paper opportunity, contact:

LaShawn Fugate   

Stephen Faig 
Adam Shepherd

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management

Click here to view the current edition and to participate:

Upcoming Events
San Antonio, TX
Apr 11, 2018 - Apr 13, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018

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