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Tuesday, March 12, 2013

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  Table of Contents
Breaking News Inside KMWorld
  • Health information exchanges support disaster preparedness
    "In October 2012 when Hurricane Sandy struck New York City, the New York eHealth Collaborative (NYeC) was as ready as an organization can be, given that the storm was considered a "500-year" event. The New York eHealth Collaborative has the largest ‘queryable' medical database in the country. It includes records for 14 million New York residents."
KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Attensity empowers the multichannel social contact center

Releases Respond 6.0 for cross-organizational response and action

Attensity  has released Respond 6.0, the latest iteration of its application designed to address the specific challenges facing multichannel social customer contact centers and marketers in large corporate environments.

The...

Continue Here: http://www.kmworld.com/Articles/News/News/Attensity-empowers-the-multichannel-social-contact-center-88319.aspx

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Office 365 migration with Metalogix’s Content Matrix

Free trial version available for download

Metalogix reports its robust migration toolset, Content Matrix, enables users to move content to the cloud by connecting on-premise SharePoint and File Shares with an organization’s Office 365 environment.

The...

Continue Here: http://www.kmworld.com/Articles/News/News/Office-365-migration-with-Metalogixs-Content-Matrix-88291.aspx

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Socialtext deepens SharePoint integration

Access to complete document library

Socialtext has introduced enhanced SharePoint integration to provide customers easy access to Microsoft documents. Socialtext now gives users the ability to upload, view and edit Microsoft PowerPoint, Excel and...

Continue Here: http://www.kmworld.com/Articles/News/News/Socialtext-deepens-SharePoint-integration-88275.aspx

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  Inside KMWorld

Health information exchanges support disaster preparedness

"In October 2012 when Hurricane Sandy struck New York City, the New York eHealth Collaborative (NYeC) was as ready as an organization can be, given that the storm was considered a "500-year" event. The New York eHealth Collaborative has the largest ‘queryable' medical database in the country. It includes records for 14 million New York residents."

When Hurricane Katrina struck New Orleans in August 2005, hundreds of thousands of patient records were destroyed, leaving residents without a documented medical history. At the Medical Center...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Health-information-exchanges-support-disaster-preparedness-87851.aspx

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  KM In Practice

Illinois DHS digitizes its big data

Caseworker time spent retrieving information has dropped from days to just seconds

The Illinois Department of Human Services had more than 100 million pieces of paper stored in case files, consuming space as well as caseworker time. In addition to documents...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Illinois-DHS-digitizes-its-big-data-88316.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
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Nov 06, 2017 - Nov 07, 2017
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Nov 06, 2017 - Nov 09, 2017
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