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Tuesday, March 05, 2013

Customer Engagement From the Inside Out - Using Social and Mobile BPM to Drive Growth
March 12, 2013 | 11:00 am PDT, 2:00 pm EDT

In this webinar, KMWorld publisher Andy Moore will moderate a panel discussion examining how modernizing internal business processes impacts the customer experience to drive growth. Panelists from two very different industries will illustrate the importance of this common goal. Webinar attendees will learn how to think "from the outside in" in using internal processes to maximize the customer experience; rapidly deploy process improvements, and iterate over time, without negatively imp87949ting existing systems; and effectively leverage social computing and mobile apps in a work context to drive real business value.

This is a FREE E-Broadcast event.  Register NOW !

  Table of Contents
Breaking News KM In Practice ViewPoints
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Blending CRM with BPM

New customer engagement hub from Pegasystems

Pegasystems has introduced the latest version of its Customer Service Solution, Customer Process Manager (CPM), which permits real-time collaboration between customers and customer service representatives, and supports back-office teams...

Continue Here: http://www.kmworld.com/Articles/News/News/Blending-CRM-with-BPM-88076.aspx

Return to Contents


Extending unified information access with Sinequa 8.5

Enhanced search functionality

Sinequa has launched Version 8.5 of its enterprise search/unified information access solution. Sinequa ES offers a wide variety of new capabilities, including content analytics, integration of additional content sources,...

Continue Here: http://www.kmworld.com/Articles/News/News/Extending-unified-information-access-with-Sinequa-8.5-87949.aspx

Return to Contents


Hyland acquires AnyDoc

Merging ECM and capture solutions

In a move designed to boost its ability to deliver successful capture-enabled solutions, Hyland Software has acquired AnyDoc. The companies say the AnyDoc data capture and classification...

Continue Here: http://www.kmworld.com/Articles/News/News/Hyland-acquires-AnyDoc-88114.aspx

Return to Contents


  KM In Practice

CBA implements mobile banking

Customers can now access full banking services without having to enter a branch office

Commercial Bank of Africa (CBA) has deployed the Fiorana ESB (Enterprise Service Bus) to enable a mobile savings and loan service product called M-Shwari.

M-Shwari is provided by...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/CBA-implements-mobile-banking-88167.aspx

Return to Contents


  ViewPoints

Five Steps to Regaining E-Discovery Control in the Era of Big Data

The statistics surrounding the explosion of electronically stored information (ESI) are difficult for most people to comprehend. According to analyst firm IDC, the digital universe is expected to double every...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/Five-Steps-to-Regaining-E-Discovery-Control-in-the-Era-of-Big-Data-88159.aspx

Return to Contents


Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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