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Tuesday, March 05, 2013

Customer Engagement From the Inside Out - Using Social and Mobile BPM to Drive Growth
March 12, 2013 | 11:00 am PDT, 2:00 pm EDT

In this webinar, KMWorld publisher Andy Moore will moderate a panel discussion examining how modernizing internal business processes impacts the customer experience to drive growth. Panelists from two very different industries will illustrate the importance of this common goal. Webinar attendees will learn how to think "from the outside in" in using internal processes to maximize the customer experience; rapidly deploy process improvements, and iterate over time, without negatively imp87949ting existing systems; and effectively leverage social computing and mobile apps in a work context to drive real business value.

This is a FREE E-Broadcast event.  Register NOW !

  Table of Contents
Breaking News KM In Practice ViewPoints
Quote of the Week
A moment's insight is sometimes worth a life's experience.  — Oliver Wendell Holmes
  Breaking News

Blending CRM with BPM

New customer engagement hub from Pegasystems

Pegasystems has introduced the latest version of its Customer Service Solution, Customer Process Manager (CPM), which permits real-time collaboration between customers and customer service representatives, and supports back-office teams...

Continue Here: http://www.kmworld.com/Articles/News/News/Blending-CRM-with-BPM-88076.aspx

Return to Contents


Extending unified information access with Sinequa 8.5

Enhanced search functionality

Sinequa has launched Version 8.5 of its enterprise search/unified information access solution. Sinequa ES offers a wide variety of new capabilities, including content analytics, integration of additional content sources,...

Continue Here: http://www.kmworld.com/Articles/News/News/Extending-unified-information-access-with-Sinequa-8.5-87949.aspx

Return to Contents


Hyland acquires AnyDoc

Merging ECM and capture solutions

In a move designed to boost its ability to deliver successful capture-enabled solutions, Hyland Software has acquired AnyDoc. The companies say the AnyDoc data capture and classification...

Continue Here: http://www.kmworld.com/Articles/News/News/Hyland-acquires-AnyDoc-88114.aspx

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  KM In Practice

CBA implements mobile banking

Customers can now access full banking services without having to enter a branch office

Commercial Bank of Africa (CBA) has deployed the Fiorana ESB (Enterprise Service Bus) to enable a mobile savings and loan service product called M-Shwari.

M-Shwari is provided by...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/CBA-implements-mobile-banking-88167.aspx

Return to Contents


  ViewPoints

Five Steps to Regaining E-Discovery Control in the Era of Big Data

The statistics surrounding the explosion of electronically stored information (ESI) are difficult for most people to comprehend. According to analyst firm IDC, the digital universe is expected to double every...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/Five-Steps-to-Regaining-E-Discovery-Control-in-the-Era-of-Big-Data-88159.aspx

Return to Contents


ABCs for Optimizing Your Knowledge Base

A knowledge management system can have tremendous benefits for your employees—providing them consistent, accurate answers to a variety of complex issues and questions, and helping them work more efficiently and effectively. But knowledge bases can be effective only if they contain the right information. For many organizations, determining what knowledge to add to the knowledge base is a big challenge…

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming November 29, 2017
6 months to go - General Data Protection Regulation Essentials
With the GDPR compliance deadline of May 2018, we investigate the opportunity to not just meet the regulation but transform and deepen trust and relationships with your customers around their Personal Data. IBM presents a framework for your GDPR journey, describing the common steps and actions.

Coming December 07, 2017
Fostering Sustainable Communities with Office 365
Let's look at the tools you have available in Office 365 today, including SharePoint and Yammer to engage your employees in communities of practice and interest. In this practical webinar, you'll get tips on how to use some of the latest features in Office 365 in addition to how to think about governance and balance in your knowledge management activities.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management plays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in January/February 2018***

Best Practices in BPM and Case Management

The Case for Case Management

By now we've all become familiar with BPM--business process management. It started with simple workflows for transactional processes, then graduated to a more intense management environment that addressed more complex business procedures. But it was always just that: procedure management. The daily in and out of doing the same thing over and over? just in a better way.

Not a bad thing. Still works today.

But we've moved it up a notch. Where BPM was focused on repeatable transactions and processes, the emerging case management trend is intended to address all the unpredictable events that happen every day in business. As BPM "suites" grow to adapt to these elusive changes in the environment, a new category of products has emerged. We call it Case and Business Process Management.

Does that sound like your marketplace? It should, if you want to move forward into this next era of business automation. You can make your mark on this market by participating in the next KMWorld White Paper "Best Practices in BPM and Case Management."

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Best Practices in E-Discovery

By now everyone is aware that electronically stored information (ESI) is at the crux of many civil litigations, and can represent the "smoking gun" when it comes down to a fight. The courts are becoming much more knowledgeable about the discovery of electronic records, and the rules that govern the process. But many organizations are either slow or unknowledgeable about how to protect themselves.

At the same time, that ESI can be of great benefit to many business processes. It should be protected, but not wasted. This tension between the legal officers, the IT department and business managers has caused great turmoil in most organizations.

And where there's turmoil, there's opportunity.

Be part of the next KMWorld White Paper, "Best Practices for E-Discovery," and tell the marketplace how YOU can solve this conflict.

To participate in these White Paper opportunities, contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Knowledge Management [November/December 2017]

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Nov 28, 2017 - Nov 29, 2017
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Dec 04, 2017 - Dec 07, 2017

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