Get the 2017 Knowledge Management Buyers' Guide
Tuesday, March 05, 2013

Customer Engagement From the Inside Out - Using Social and Mobile BPM to Drive Growth
March 12, 2013 | 11:00 am PDT, 2:00 pm EDT

In this webinar, KMWorld publisher Andy Moore will moderate a panel discussion examining how modernizing internal business processes impacts the customer experience to drive growth. Panelists from two very different industries will illustrate the importance of this common goal. Webinar attendees will learn how to think "from the outside in" in using internal processes to maximize the customer experience; rapidly deploy process improvements, and iterate over time, without negatively imp87949ting existing systems; and effectively leverage social computing and mobile apps in a work context to drive real business value.

This is a FREE E-Broadcast event.  Register NOW !

  Table of Contents
Breaking News KM In Practice ViewPoints
Quote of the Week
Nothing is more terrible than activity without insight.  — Thomas Carlyle
  Breaking News

Blending CRM with BPM

New customer engagement hub from Pegasystems

Pegasystems has introduced the latest version of its Customer Service Solution, Customer Process Manager (CPM), which permits real-time collaboration between customers and customer service representatives, and supports back-office teams...

Continue Here: http://www.kmworld.com/Articles/News/News/Blending-CRM-with-BPM-88076.aspx

Return to Contents


Extending unified information access with Sinequa 8.5

Enhanced search functionality

Sinequa has launched Version 8.5 of its enterprise search/unified information access solution. Sinequa ES offers a wide variety of new capabilities, including content analytics, integration of additional content sources,...

Continue Here: http://www.kmworld.com/Articles/News/News/Extending-unified-information-access-with-Sinequa-8.5-87949.aspx

Return to Contents


Hyland acquires AnyDoc

Merging ECM and capture solutions

In a move designed to boost its ability to deliver successful capture-enabled solutions, Hyland Software has acquired AnyDoc. The companies say the AnyDoc data capture and classification...

Continue Here: http://www.kmworld.com/Articles/News/News/Hyland-acquires-AnyDoc-88114.aspx

Return to Contents


  KM In Practice

CBA implements mobile banking

Customers can now access full banking services without having to enter a branch office

Commercial Bank of Africa (CBA) has deployed the Fiorana ESB (Enterprise Service Bus) to enable a mobile savings and loan service product called M-Shwari.

M-Shwari is provided by...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/CBA-implements-mobile-banking-88167.aspx

Return to Contents


  ViewPoints

Five Steps to Regaining E-Discovery Control in the Era of Big Data

The statistics surrounding the explosion of electronically stored information (ESI) are difficult for most people to comprehend. According to analyst firm IDC, the digital universe is expected to double every...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/Five-Steps-to-Regaining-E-Discovery-Control-in-the-Era-of-Big-Data-88159.aspx

Return to Contents


What to Expect When You’re Expecting Text Analytics: A Checklist

These days, most organizations realize there is plenty of hidden value in the unstructured data they handle every day. But there is still a fair amount of unfamiliarity around what text analytics is all about, and integrating this technology as part of an existing workflow is often approached without looking at the entire picture…

To read more of this Best Practices in Text Analytics White Paper article, Click Here.

KMWorld Web Events
Coming June 27, 2017
How to Succeed with Cloud-Based Knowledge Management
The success of any organization depends on the knowledge necessary to create new opportunities and improve performance. The cloud has opened up new possibilities for knowledge management, from increased speed and accessibility, to lower storage costs and on-demand scalability.

Coming July 25, 2017
Leveraging Text Analytics in Your Organization
Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

Coming August 22, 2017
Best Practices in Cognitive Search
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in July/August 2017***

Best Practices in Cloud Solutions for the Enterprise

EMBRACING THE CLOUD

As Cloud Solutions proliferate and evolve, concerns about security and mobility persist. The SaaS model has already changed into a myriad of self-serve models and continues to morph as the cloud allows increased access to employees and customers for business and consumer attraction. Imagine what employees and customers could do if they could simply log onto a website and conduct a business deal or a transaction. It’s an extreme departure for many companies that fear the security issues, but it is also quite likely to be the way of the future.

Keep up with the fast-changing Cloud environment, starting with: “Best Practices in Cloud Solutions for the Enterprise”, please contact:  

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

-------------------------

 ***Coming in July/August 2017***

Best Practices in Intelligent Search

For years, the focus of search was mainly on, well, searching. How to arrange information for better search; how to eliminate the garbage for better search; how to store things for better search....on and on. Now, the smartest minds are focused on "finding." That's the ultimate goal -- finding what people need to do their jobs and make better decisions. Search serves no purpose if the user can't find the things he or she wants. That's why the next KMWorld White Paper, "Best Practices in Intelligent Search",  is focused on "finding" the right answer at the right time. 

if you think you play a role in this great task, then get involved with your story and position in this market. Please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

 

Text Analytics [May 2017]

KM for Financial Services [April 2017]

KM for Customer Experience [April 2017]

E-Discovery [January 2017]

BPM and Case Management [January 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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