Get the early bird discount when you register now for KMWorld 2017 in Washington DC
Tuesday, March 05, 2013

Customer Engagement From the Inside Out - Using Social and Mobile BPM to Drive Growth
March 12, 2013 | 11:00 am PDT, 2:00 pm EDT

In this webinar, KMWorld publisher Andy Moore will moderate a panel discussion examining how modernizing internal business processes impacts the customer experience to drive growth. Panelists from two very different industries will illustrate the importance of this common goal. Webinar attendees will learn how to think "from the outside in" in using internal processes to maximize the customer experience; rapidly deploy process improvements, and iterate over time, without negatively imp87949ting existing systems; and effectively leverage social computing and mobile apps in a work context to drive real business value.

This is a FREE E-Broadcast event.  Register NOW !

  Table of Contents
Breaking News KM In Practice ViewPoints
Quote of the Week
The essence of knowledge is, having it, to apply it; not having it, to confess your ignorance.  — Confucius
  Breaking News

Blending CRM with BPM

New customer engagement hub from Pegasystems

Pegasystems has introduced the latest version of its Customer Service Solution, Customer Process Manager (CPM), which permits real-time collaboration between customers and customer service representatives, and supports back-office teams...

Continue Here: http://www.kmworld.com/Articles/News/News/Blending-CRM-with-BPM-88076.aspx

Return to Contents


Extending unified information access with Sinequa 8.5

Enhanced search functionality

Sinequa has launched Version 8.5 of its enterprise search/unified information access solution. Sinequa ES offers a wide variety of new capabilities, including content analytics, integration of additional content sources,...

Continue Here: http://www.kmworld.com/Articles/News/News/Extending-unified-information-access-with-Sinequa-8.5-87949.aspx

Return to Contents


Hyland acquires AnyDoc

Merging ECM and capture solutions

In a move designed to boost its ability to deliver successful capture-enabled solutions, Hyland Software has acquired AnyDoc. The companies say the AnyDoc data capture and classification...

Continue Here: http://www.kmworld.com/Articles/News/News/Hyland-acquires-AnyDoc-88114.aspx

Return to Contents


  KM In Practice

CBA implements mobile banking

Customers can now access full banking services without having to enter a branch office

Commercial Bank of Africa (CBA) has deployed the Fiorana ESB (Enterprise Service Bus) to enable a mobile savings and loan service product called M-Shwari.

M-Shwari is provided by...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/CBA-implements-mobile-banking-88167.aspx

Return to Contents


  ViewPoints

Five Steps to Regaining E-Discovery Control in the Era of Big Data

The statistics surrounding the explosion of electronically stored information (ESI) are difficult for most people to comprehend. According to analyst firm IDC, the digital universe is expected to double every...

Continue Here: http://www.kmworld.com/Articles/Editorial/ViewPoints/Five-Steps-to-Regaining-E-Discovery-Control-in-the-Era-of-Big-Data-88159.aspx

Return to Contents


Best Practices in Information Governance

Information Governance—as a discipline—has undergone a strange and wild ride over the past couple of years. Finally, we have moved past endless debates on definitions and usable frameworks, thanks to the efforts of the Information Governance Initiative (IGI) and other IG leaders and practitioners…

To read more of this Best Practices in Information Governance White Paper article, Click Here.

KMWorld Web Events
Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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