SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, January 22, 2013

KNOWLEDGE-POWERED CUSTOMER SERVICE
January 29, 2013 | 11:00 am PST, 2:00 pm EST

Join us for this special one-hour on-demand Web event to learn about the many "behind-the-scenes" possibilities that can help unify your business message and simplify the delivery of that message across multiple channels.

Customer support that is empowered by KM can provide immaculate customer support, 24/7, across multiple channels. The trick is learning how to use it, and apply it. Learn how it all comes together.

This is a FREE E-Broadcast event.  Register NOW !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Information's pretty thin stuff unless mixed with experience. — Clarence Day
  Breaking News

Toward a more mobile SharePoint

Atidan introduces SharePoint 2013 application framework

Atidan has developed its new Mobile Application Framework, which is designed to deliver an optimized cross-platform browser, multiple device channels, customized marketing experiences and full integration with business productivity...

Continue Here: http://www.kmworld.com/Articles/News/News/Toward-a-more-mobile-SharePoint-87235.aspx

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Image and video search

Flex Analytics partners with piXlogic

Multimedia analytics solution provider Flex Analytics has partnered with piXlogic, developer of image and video search software.

Flex Analytics reports it is working on a range of solutions...

Continue Here: http://www.kmworld.com/Articles/News/News/Image-and-video-search-87209.aspx

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AvePoint unveils Compliance Guardian for SharePoint

Solving privacy, security and accessibility issues

AvePoint has released Compliance Guardian, which is designed to ensure information is available and accessible to the people who should have it and protected from those who should not.

AvePoint...

Continue Here: http://www.kmworld.com/Articles/News/News/AvePoint-unveils-Compliance-Guardian-for-SharePoint-87196.aspx

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  Inside KMWorld

Establishing a realistic BYOD governance policy

There are many issues that have to be tackled when devising a BYOD governance strategy. Here are six steps for success for IT managers.

BYOD—Bring Your Own Device—is becoming a reality of office life these days. It's a natural consequence in a world where people are bringing iPads, iPhones, Androids and Blackberrys to work.

"As...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Establishing-a-realistic-BYOD-governance-policy-86784.aspx

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  KM In Practice

Customization tool resolves customer issues faster

Bringing process automation to Salesforce

Scancom Distribution, a B2B supplier of mobile handsets, airtime and data-related telecom products, has reduced its time to resolve customer service issues by 90 percent through Cloud Extend from...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Customization-tool-resolves-customer-issues-faster-87234.aspx

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AI and Knowledge: Bread and Butter for Digital Experience Transformation

It is evident that AI knowledge is fundamental to transforming all aspects of DX. Perhaps, they are not just bread and butter to DX transformation but also kale and walnuts, for even better health and transformation!

To read more of this Best Practices in Digital Transformation White Paper article, Click Here.

KMWorld Web Events
Coming January 22, 2019
The Top Trends in KM for 2019
From the growth of cloud computing and mobile workers, to the rise of new collaboration tools and intelligent search technologies, the world of knowledge management continues to evolve and, along with it, come new challenges and opportunities. Join us for this look at how the top trends in KM and information management can impact your organization.

Coming February 26, 2019
Optimizing Your Office365
Office 365 and SharePoint Online have become "the 800 pound gorilla" in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. Join us to learn about the most popular capabilities, pitfalls to avoid, and insider tips to optimizing the Office 365 environment.

Coming March 19, 2019
Harnessing Cognitive Computing & AI
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information and how it is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming April 16, 2019
Modernizing Your Information Governance Strategy
Controlling information access and distribution is one of the top challenges facing insights-driven organizations today and the sources and endpoints continue to grow in size and variety, from on-premises data centers, to cloud applications, and smart devices. The global nature of business further complicates matters. GDPR requires an ongoing effort from companies to stay compliant. And the amount of litigation in courtrooms continues to expand along with the need for better e-discovery.

Coming May 14, 2019
Intelligent Search in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise.

Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
Taking Your BI & Analytics to the Next Level
Today, more than ever, data analysis is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago. Top corporations, government agencies and educational institutions alike are not only investing in technologies to increase the amount of data at their disposal, but quickly deliver actionable insights.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in February 2019***
Best Practices in Business Intelligence and Analytics

This latest report on the topic of BI and Analytics will help you reach information and knowledge management professionals in the new year!  Some of the key areas of focus will be as follows:

• Text Analytics
• Data Science
• Data Discovery
• Self-Service
• Predictive Insights
• Machine Learning

To educate our audience about the latest developments and emerging success factors, contact:
LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930
 
Adam Shepherd
ashepherd@dbta.com
908-795-3705

Digital Transformation

Knowledge Management

Cognitive Computing

Cloud-Based KM and Information Management

Intelligent Search

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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