Registration is now open for KMWorld 2019. Register now to join us Nov 4 - 7 in Washington, D.C.
Tuesday, January 22, 2013

KNOWLEDGE-POWERED CUSTOMER SERVICE
January 29, 2013 | 11:00 am PST, 2:00 pm EST

Join us for this special one-hour on-demand Web event to learn about the many "behind-the-scenes" possibilities that can help unify your business message and simplify the delivery of that message across multiple channels.

Customer support that is empowered by KM can provide immaculate customer support, 24/7, across multiple channels. The trick is learning how to use it, and apply it. Learn how it all comes together.

This is a FREE E-Broadcast event.  Register NOW !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Reading furnishes the mind only with materials of knowledge; it is thinking that makes what we read ours. — John Locke
  Breaking News

Toward a more mobile SharePoint

Atidan introduces SharePoint 2013 application framework

Atidan has developed its new Mobile Application Framework, which is designed to deliver an optimized cross-platform browser, multiple device channels, customized marketing experiences and full integration with business productivity...

Continue Here: http://www.kmworld.com/Articles/News/News/Toward-a-more-mobile-SharePoint-87235.aspx

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Image and video search

Flex Analytics partners with piXlogic

Multimedia analytics solution provider Flex Analytics has partnered with piXlogic, developer of image and video search software.

Flex Analytics reports it is working on a range of solutions...

Continue Here: http://www.kmworld.com/Articles/News/News/Image-and-video-search-87209.aspx

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AvePoint unveils Compliance Guardian for SharePoint

Solving privacy, security and accessibility issues

AvePoint has released Compliance Guardian, which is designed to ensure information is available and accessible to the people who should have it and protected from those who should not.

AvePoint...

Continue Here: http://www.kmworld.com/Articles/News/News/AvePoint-unveils-Compliance-Guardian-for-SharePoint-87196.aspx

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  Inside KMWorld

Establishing a realistic BYOD governance policy

There are many issues that have to be tackled when devising a BYOD governance strategy. Here are six steps for success for IT managers.

BYOD—Bring Your Own Device—is becoming a reality of office life these days. It's a natural consequence in a world where people are bringing iPads, iPhones, Androids and Blackberrys to work.

"As...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Establishing-a-realistic-BYOD-governance-policy-86784.aspx

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  KM In Practice

Customization tool resolves customer issues faster

Bringing process automation to Salesforce

Scancom Distribution, a B2B supplier of mobile handsets, airtime and data-related telecom products, has reduced its time to resolve customer service issues by 90 percent through Cloud Extend from...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Customization-tool-resolves-customer-issues-faster-87234.aspx

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Who To See @ KMWorld 2019
KMWorld is an international gathering place targeted at experts and practitioners in knowledge and information management who seek to make their organizations more effective, collaborative, and innovative through knowledge sharing. Since 2000, Information Today, Inc. has been bringing together thought leaders, experienced practitioners, authors, and storytellers at KMWorld, the largest and most respected knowledge management event in the world.

 Who To See @ KMWorld 2019
, Click Here.
KMWorld Web Events
Coming September 24, 2019
Operate with Agility: The Value of Content in the Modern Digital Organization
Today, people want to create engagement, consume information and add value to content-centric processes, independent of the content’s format or physical location – especially as the volume of content across today’s enterprises continues to explode. Join ASG and Zia Consulting as we share the top 3 best practices in developing cloud strategy.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming October 15, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming October 24, 2019
Enterprise Digital Transformation Survey Results: Key Priorities, Readiness & Technologies Considered
Discover the key trends in digital transformation that you can put into practice. Find out how enterprises are approaching their DX projects regarding the prioritization, selection, use and location of technologies needed to support these projects, and where cognitive automation fits within these plans.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October***
Best Practices Report: AI and Cognitive Computing

The following key areas being covered:

· Data Mining · Text Analytics · Natural Language Processing
· Machine Learning · Deep Learning · Insight Engines
· Internet of Things

If you specialize in any of these segments and are looking for a great tool to support not only your thought leadership initiatives but your lead generation efforts as well, this report is just for you!

To educate our audience about the latest challenges and developments, contact:

LaShawn Fugate
lashawn@infotoday.com
859-361-0667

Stephen Faig
sfaig@infotoday.com
973-224-2930

Adam Shepherd
ashepherd@dbta.com
908-795-3705 
 

Text Analytics and Natural Language Processing

Information Governance and Security

Intelligent Search

Document Management

Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott Washington DC
Nov 04, 2019 - Nov 07, 2019
JW Marriott Washington DC
Nov 04, 2019 - Nov 05, 2019
JW Marriott Washington DC
Nov 05, 2019 - Nov 07, 2019
JW Marriott Washington, DC
Nov 06, 2019 - Nov 07, 2019
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Nov 06, 2019 - Nov 07, 2019

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