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Tuesday, January 22, 2013

KNOWLEDGE-POWERED CUSTOMER SERVICE
January 29, 2013 | 11:00 am PST, 2:00 pm EST

Join us for this special one-hour on-demand Web event to learn about the many "behind-the-scenes" possibilities that can help unify your business message and simplify the delivery of that message across multiple channels.

Customer support that is empowered by KM can provide immaculate customer support, 24/7, across multiple channels. The trick is learning how to use it, and apply it. Learn how it all comes together.

This is a FREE E-Broadcast event.  Register NOW !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Toward a more mobile SharePoint

Atidan introduces SharePoint 2013 application framework

Atidan has developed its new Mobile Application Framework, which is designed to deliver an optimized cross-platform browser, multiple device channels, customized marketing experiences and full integration with business productivity...

Continue Here: http://www.kmworld.com/Articles/News/News/Toward-a-more-mobile-SharePoint-87235.aspx

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Image and video search

Flex Analytics partners with piXlogic

Multimedia analytics solution provider Flex Analytics has partnered with piXlogic, developer of image and video search software.

Flex Analytics reports it is working on a range of solutions...

Continue Here: http://www.kmworld.com/Articles/News/News/Image-and-video-search-87209.aspx

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AvePoint unveils Compliance Guardian for SharePoint

Solving privacy, security and accessibility issues

AvePoint has released Compliance Guardian, which is designed to ensure information is available and accessible to the people who should have it and protected from those who should not.

AvePoint...

Continue Here: http://www.kmworld.com/Articles/News/News/AvePoint-unveils-Compliance-Guardian-for-SharePoint-87196.aspx

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  Inside KMWorld

Establishing a realistic BYOD governance policy

There are many issues that have to be tackled when devising a BYOD governance strategy. Here are six steps for success for IT managers.

BYOD—Bring Your Own Device—is becoming a reality of office life these days. It's a natural consequence in a world where people are bringing iPads, iPhones, Androids and Blackberrys to work.

"As...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Establishing-a-realistic-BYOD-governance-policy-86784.aspx

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  KM In Practice

Customization tool resolves customer issues faster

Bringing process automation to Salesforce

Scancom Distribution, a B2B supplier of mobile handsets, airtime and data-related telecom products, has reduced its time to resolve customer service issues by 90 percent through Cloud Extend from...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Customization-tool-resolves-customer-issues-faster-87234.aspx

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Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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