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Tuesday, January 22, 2013

KNOWLEDGE-POWERED CUSTOMER SERVICE
January 29, 2013 | 11:00 am PST, 2:00 pm EST

Join us for this special one-hour on-demand Web event to learn about the many "behind-the-scenes" possibilities that can help unify your business message and simplify the delivery of that message across multiple channels.

Customer support that is empowered by KM can provide immaculate customer support, 24/7, across multiple channels. The trick is learning how to use it, and apply it. Learn how it all comes together.

This is a FREE E-Broadcast event.  Register NOW !

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Toward a more mobile SharePoint

Atidan introduces SharePoint 2013 application framework

Atidan has developed its new Mobile Application Framework, which is designed to deliver an optimized cross-platform browser, multiple device channels, customized marketing experiences and full integration with business productivity...

Continue Here: http://www.kmworld.com/Articles/News/News/Toward-a-more-mobile-SharePoint-87235.aspx

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Image and video search

Flex Analytics partners with piXlogic

Multimedia analytics solution provider Flex Analytics has partnered with piXlogic, developer of image and video search software.

Flex Analytics reports it is working on a range of solutions...

Continue Here: http://www.kmworld.com/Articles/News/News/Image-and-video-search-87209.aspx

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AvePoint unveils Compliance Guardian for SharePoint

Solving privacy, security and accessibility issues

AvePoint has released Compliance Guardian, which is designed to ensure information is available and accessible to the people who should have it and protected from those who should not.

AvePoint...

Continue Here: http://www.kmworld.com/Articles/News/News/AvePoint-unveils-Compliance-Guardian-for-SharePoint-87196.aspx

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  Inside KMWorld

Establishing a realistic BYOD governance policy

There are many issues that have to be tackled when devising a BYOD governance strategy. Here are six steps for success for IT managers.

BYOD—Bring Your Own Device—is becoming a reality of office life these days. It's a natural consequence in a world where people are bringing iPads, iPhones, Androids and Blackberrys to work.

"As...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Establishing-a-realistic-BYOD-governance-policy-86784.aspx

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  KM In Practice

Customization tool resolves customer issues faster

Bringing process automation to Salesforce

Scancom Distribution, a B2B supplier of mobile handsets, airtime and data-related telecom products, has reduced its time to resolve customer service issues by 90 percent through Cloud Extend from...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Customization-tool-resolves-customer-issues-faster-87234.aspx

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How to Steer Cognitive Applications With Semantic Technologies

We have entered the era of smart applications. Chatbots, recommendation services, knowledge discovery tools and analytics solutions are deployed across various industries to enhance digital customer interaction and increase operational efficiency. The demand for talented and experienced developers and technology professionals is constantly exceeding supply…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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