SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Tuesday, December 11, 2012

Sponsored by IBM


The New Economics of Multichannel Capture
December 18, 2012 | 9:00 am PST, 12:00 pm EST 

During this special one-hour web event, IBM and Forrester will share the results of a recent Forrester Research "Total Economic Impact" (TEI) study of a major IBM client currently engaged in Multichannel Capture on a large scale. This review will focus closely on the customer's return on investment (ROI) calculations, and include quantitative evidence of the enduring value of Multichannel Capture.

This is a FREE E-Broadcast event! 
REGISTER TODAY!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
We can invent only with memory. —  Alphonse Karr
  Breaking News

Tackling fraud with analytics

SAS expands Security Intelligence initiative

SAS has stepped up its Security Intelligence initiative, creating a new R&D division focused on solutions and capabilities for fraud and compliance. SAS says its fraud, compliance and...

Continue Here: http://www.kmworld.com/Articles/News/News/Tackling-fraud-with-analytics-86593.aspx

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Social media monitoring in real time

Clarabridge partners with Gnip

Clarabridge has become an inaugural member of Gnip’s Plugged In program, allowing its customers to access the most comprehensive, reliable and sustainable source of social data through...

Continue Here: http://www.kmworld.com/Articles/News/News/Social-media-monitoring-in-real-time-86613.aspx

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On-demand Web compliance from Sitecore and HiSoftware

Auditing digital content

Sitecore has launched the HiSoftware Compliance Sheriff App, which scans content for privacy, accessibility and site quality issues prior to publishing and reports on violations to ensure...

Continue Here: http://www.kmworld.com/Articles/News/News/On-demand-Web-compliance-from-Sitecore-and-HiSoftware-86634.aspx

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  Inside KMWorld

Cultural resistance to KM persists

"Part of the cultural resistance to KM could stem from how it is positioned in the organization..."

Cultural resistance to knowledge management (KM) is still a major impediment to organizations embracing KM, according to research conducted in 2012 by Elana Zeide and myself, as well as by...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Cultural-resistance-to-KM-persists-85815.aspx

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  KM In Practice

Cloud-based managed print services

Xerox taps the Cisco Unified Computing System

Xerox has chosen data center solutions from Cisco to enable its global delivery centers to meet an escalating demand for cloud-based managed print services (MPS). Xerox MPS...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Cloud-based-managed-print-services-86633.aspx

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

As you launch CX transformation initiatives with knowledge and AI, partnering with the right solution provider is critical to success. Check out the vendor's experience and client proof-points in terms of scale, cost, business value, and speed to value. You don't want to wind up with a useless toy, or big-iron AI system that barely answers some basic customer questions after setting you back by millions of dollars in technology, implementation, and maintenance costs! When AI is done right, the end result is nothing short of transformational.

To read more of this Best Practices in Knowledge Management White Paper article, Click Here.

KMWorld Web Events
Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 04, 2018
End-to-End Building Blocks for Business Intelligence
There are many players involved with business intelligence, from database administrators and developers to data and business analysts. These roles are tasked with making sense of large amounts of data and putting it in useful formats that can help business stakeholders make smart decisions for the organization. For best results, they need to collaborate and communicate across the teams, moving toward a DevOps culture.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

Coming January 22, 2019
The Top Trends in KM for 2019
From the growth of cloud computing and mobile workers, to the rise of new collaboration tools and intelligent search technologies, the world of knowledge management continues to evolve and, along with it, come new challenges and opportunities. Join us for this look at how the top trends in KM and information management can impact your organization.

Coming February 26, 2019
Optimizing Your Office365
Office 365 and SharePoint Online have become "the 800 pound gorilla" in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. Join us to learn about the most popular capabilities, pitfalls to avoid, and insider tips to optimizing the Office 365 environment.

Coming March 19, 2019
Harnessing Cognitive Computing & AI
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information and how it is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming April 16, 2019
Modernizing Your Information Governance Strategy
Controlling information access and distribution is one of the top challenges facing insights-driven organizations today and the sources and endpoints continue to grow in size and variety, from on-premises data centers, to cloud applications, and smart devices. The global nature of business further complicates matters. GDPR requires an ongoing effort from companies to stay compliant. And the amount of litigation in courtrooms continues to expand along with the need for better e-discovery.

Coming May 14, 2019
Intelligent Search in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise.

Coming June 11, 2019
Supercharging Your Customer Experience & Support
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming July 16, 2019
Taking Your BI & Analytics to the Next Level
Today, more than ever, data analysis is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago. Top corporations, government agencies and educational institutions alike are not only investing in technologies to increase the amount of data at their disposal, but quickly deliver actionable insights.

Coming August 13, 2019
The New World of Document Management
From its humble start in the filing cabinet, document management has evolved to revolutionize the way people do business with anytime/anywhere access via the cloud, easy collaboration and retention policy features, automated workflows and mobile-friendly development.

Coming September 17, 2019
Powering Your Organization with Smart Collaboration
Smart collaboration is not optional in today's organizations. Information is only valuable when it can easily be shared and communicated among others. The degree to which you can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful your organization can be.

Coming October 01, 2019
Game-Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts.

Coming November 12, 2019
Fast Insights through Machine Learning & Analytics
Machine learning is on the rise at businesses hungry for greater automation and intelligence with use cases spreading across industries. At the same time, most projects are still in their early phases. Machine learning is still the new kid on the block. From identifying use cases, to selecting data sets and tools, there are many success factors to keep in mind.

Coming December 10, 2019
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

Knowledge Management

Cognitive Computing

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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