Get the early bird discount when you register now for KMWorld 2017 in Washington DC
Tuesday, December 11, 2012

Sponsored by IBM


The New Economics of Multichannel Capture
December 18, 2012 | 9:00 am PST, 12:00 pm EST 

During this special one-hour web event, IBM and Forrester will share the results of a recent Forrester Research "Total Economic Impact" (TEI) study of a major IBM client currently engaged in Multichannel Capture on a large scale. This review will focus closely on the customer's return on investment (ROI) calculations, and include quantitative evidence of the enduring value of Multichannel Capture.

This is a FREE E-Broadcast event! 
REGISTER TODAY!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Tackling fraud with analytics

SAS expands Security Intelligence initiative

SAS has stepped up its Security Intelligence initiative, creating a new R&D division focused on solutions and capabilities for fraud and compliance. SAS says its fraud, compliance and...

Continue Here: http://www.kmworld.com/Articles/News/News/Tackling-fraud-with-analytics-86593.aspx

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Social media monitoring in real time

Clarabridge partners with Gnip

Clarabridge has become an inaugural member of Gnip’s Plugged In program, allowing its customers to access the most comprehensive, reliable and sustainable source of social data through...

Continue Here: http://www.kmworld.com/Articles/News/News/Social-media-monitoring-in-real-time-86613.aspx

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On-demand Web compliance from Sitecore and HiSoftware

Auditing digital content

Sitecore has launched the HiSoftware Compliance Sheriff App, which scans content for privacy, accessibility and site quality issues prior to publishing and reports on violations to ensure...

Continue Here: http://www.kmworld.com/Articles/News/News/On-demand-Web-compliance-from-Sitecore-and-HiSoftware-86634.aspx

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  Inside KMWorld

Cultural resistance to KM persists

"Part of the cultural resistance to KM could stem from how it is positioned in the organization..."

Cultural resistance to knowledge management (KM) is still a major impediment to organizations embracing KM, according to research conducted in 2012 by Elana Zeide and myself, as well as by...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Cultural-resistance-to-KM-persists-85815.aspx

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  KM In Practice

Cloud-based managed print services

Xerox taps the Cisco Unified Computing System

Xerox has chosen data center solutions from Cisco to enable its global delivery centers to meet an escalating demand for cloud-based managed print services (MPS). Xerox MPS...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Cloud-based-managed-print-services-86633.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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