Don't miss Data Summit, May 22-23. Learn about big data, AI, machine learning, cognitive computing, blockchain, and more.
Tuesday, August 28, 2012

SharePoint Symosium Oct 18-19, 2012

Get the Most from SharePoint

What works well in SharePoint and what doesn't? Learn from customers, integrators, and analysts through discussions at SharePoint Symposium.

Learn how to succeed. Register today!

  Table of Contents
Breaking News KM In Practice News Analysis
Quote of the Week
"Some are born with knowledge, some derive it from study, and some acquire it only after a painful realization of their ignorance. But the knowledge being possessed, it comes to the same thing. — Confucius
  Breaking News

From BPM to process intelligence

BP Logix releases Process Director 2.5

BP Logix has released Process Director V. 2.5, which is said to deliver process intelligence and advanced reporting capabilities that deliver deep, flexible dedicated reporting tools. Additional functionality supports...

Continue Here: http://www.kmworld.com/Articles/News/News/From-BPM-to-process-intelligence-84554.aspx

Return to Contents


Accellion upgrades Kitedrive mobile file synch offering

New Mac client and enhanced user controls

Accellion has announced new Mac support and user controls for its Kitedrive file synchronization solutions, which permit business users to access up-to-date enterprise content anytime, anywhere, from any device.

New...

Continue Here: http://www.kmworld.com/Articles/News/News/Accellion-upgrades-Kitedrive-mobile-file-synch-offering-84627.aspx

Return to Contents


IBM to acquire Kenexa

Adds talent acquisition and talent management solutions

IBM has entered into a definitive agreement to acquire recruiting and talent management provider Kenexa in a cash deal valued at approximately $1.3 billion. IBM says the...

Continue Here: http://www.kmworld.com/Articles/News/News/IBM-to-acquire-Kenexa-84625.aspx

Return to Contents


  KM In Practice

Resort makes more knowledge-driven decisions

Foxwoods Resort Casino is using analytics technology to understand the purchasing patterns and preferences of its guests. Foxwoods chose SAS Analytics to capture and analyze both gaming...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Resort-makes-more-knowledge-driven-decisions-84628.aspx

Return to Contents


  News Analysis

Consumerizing IT, KM and Enterprise Search

Stephen Arnold waxes eloquent on the consumerization of IT, knowledge management, search and all other things "enterprise."

Over...

Continue Here: http://www.kmworld.com/Articles/News/News-Analysis/Consumerizing-IT-KM-and-Enterprise-Search-82686.aspx

Return to Contents


In Customer Support, Every Minute Matters

Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed, or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases, 80% of the call time is actually silence. Silence, while the agent searches for the right answer to solve the problem, and the customer waits. What shocked us was the estimated cost of that silence-thousands of dollars per day; millions of dollars per year. Imagine if that answer could be found 1 minute faster-or even 10? The savings for a team of 100 agents in 1 year could amount to over a million dollars.

To read more of this Best Practices in KM for Customer Experience and Support White Paper article, Click Here.

KMWorld Web Events
Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harness the Power of Text Analytics
Determining the actual business value resident within your content is a critical skill for 2018 information managers. Text analytics will be a new frontier for just about everybody. The ability to analyze, examine, cull out the garbage, and discover the gems is the new effort at work in the document management business.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in June 2018***
Best  Practices in Enhancing Office 365

Office 365 and SharePoint Online have become “the 800 pound gorilla” in many enterprise digital workplaces. Microsoft continues to innovate across the platform, but knowledge management and workplace leaders typically struggle to gain full value from the platform. From migration, to management, to collaboration, the ever-expanding list of features and evolving best practices can be tricky to navigate for even the most seasoned users.

To share your Office 365 success story, please contact:

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

Knowledge Management [November/December 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Gaylord National Resort & Convention Center,National Harbor, MD
Jun 04, 2018 - Jun 07, 2018
Gaylord National Resort & Convention Center, National Harbor, MD
Jun 12, 2018 - Jun 14, 2018
Walter E. Washington Convention Center, Washington, DC
Aug 28, 2018 - Aug 28, 2018

Search KMWorld

Connect