Get the early bird discount when you register now for KMWorld 2017 in Washington DC
Tuesday, June 05, 2012

Sponsored by: KMWorld Roundtable

Coming June 12, 2012

MAKING THE CASE FOR EFFECTIVE CASE MANAGEMENT

During this event, you will learn how to leverage BPM, social collaboration and mobility for effective case management; best practices to drive better business decisions and improve your customer experience with case management; how capture-enabled BPM dramatically reduces process cycle times and improves performance; how to respond to customers faster through intelligent automation, analytics and continuous process improvement; and how pushing the boundaries of business processes out to the point of origination promotes customer interaction and delivers hard ROI.

This is a FREE E-Broadcast event!     Register Today!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Blending BPM and ECM for SharePoint

K2 and KnowledgeLake partner for integrated solutions

K2 and KnowledgeLake have formed an alliance to bring their business process management and enterprise content management expertise into fully integrated, end-to-end SharePoint solutions.

The result enables users...

Continue Here: http://www.kmworld.com/Articles/News/News/Blending-BPM-and-ECM-for-SharePoint-82974.aspx

Return to Contents


Automated document cleanup SDK

Accusoft releases ScanFix Xpress V. 7

Accusoft has unveiled ScanFix Xpress V. 7 software development toolkit (SDK), which the company says features enhanced image cleanup and automated image processing designed for use in developing scanning,...

Continue Here: http://www.kmworld.com/Articles/News/News/Automated-document-cleanup-SDK-82942.aspx

Return to Contents


Capture Center from OpenText

Said to integrate with most back-end systems

OpenText has launched Capture Center, software the company says is designed to capture, digitize and fully index paper documents, forms and faxes, and then move them into virtually any...

Continue Here: http://www.kmworld.com/Articles/News/News/Capture-Center-from-OpenText-82933.aspx

Return to Contents


  Inside KMWorld

ECM: solutions for diverse content

Content used to be a lot simpler. It consisted of documents and data.  Together, those two categories encompassed most of the digital information used in organizations. Now, not only the volume...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/ECM-solutions-for--diverse-content-82696.aspx

Return to Contents


  KM In Practice

Delivering advanced search to clients

Concept Searching's framework for e-discovery, forensics suite

LDiscovery, a provider of e-discovery management solutions, has chosen software from Concept Searching to improve findability, records management and classification of content. LDiscovery will embed Concept Searching’s...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Delivering-advanced-search-to-clients-82972.aspx

Return to Contents


Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
JW Marriott, Washington, DC
Nov 06, 2017 - Nov 09, 2017
JW Marriott Washington DC
Nov 06, 2017 - Nov 07, 2017
JW Marriott Washington, DC
Nov 07, 2017 - Nov 09, 2017
JW Marriott Washington, DC
Nov 08, 2017 - Nov 09, 2017
JW Marriott, Washington, DC
Nov 08, 2017 - Nov 09, 2017

Search KMWorld

Connect