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Thursday, March 29, 2012

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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
But men love abstract reasoning and neat systematization so much that they think nothing of distorting the truth, closing their eyes and ears to contrary evidence to preserve their logical constructions.  — Fyodor Dostoevsky
  Breaking News

Enter the agile, social intranet

Jive builds upon Social Business Platform

Jive Software has introduced the Social Intranet Solution, which it touts as a new, highly engaging and agile solution that promotes user adoption. Jive claims traditional intranets have been...

Continue Here: http://www.kmworld.com/Articles/News/News/Enter-the-agile-social-intranet-81645.aspx

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Mobile customer experience management

Vivisimo unveils search-based mobile app

Vivisimo has extended its successful Customer Experience Optimization (CXO) platform to iPhone, iPad and Android devices. CXO Mobile has been engineered specifically for sales and service representatives working remotely...

Continue Here: http://www.kmworld.com/Articles/News/News/Mobile-customer-experience-management-81601.aspx

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Managing content and process

Lexmark acquires ISYS, Brainware for Perceptive unit

Lexmark International, has recently acquired ISYS Search Software and Brainware. The two companies will become part of Lexmark’s standalone business unit Perceptive Software,...

Continue Here: http://www.kmworld.com/Articles/News/News/Managing-content-and-process-81575.aspx

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  Inside KMWorld

Adaptive case management: Process takes a detour

Business process management (BPM) software has been highly successful in improving the efficiency and consistency of many business processs. However, the requirement to be consistent also has limited its applicability to...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/Adaptive-case-management-Process-takes-a-detour-79588.aspx

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  KM In Practice

IDC chooses cloud-based approach

An industry analyst firm has chosen to power its online customer community with social business software in the cloud. IDC will use IGLOO Software for its community,...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/IDC-chooses-cloud-based-approach-81643.aspx

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Considering Case Management? 4 Questions to Ask a Solution Provider

Whether we're talking about a life partner, a business partner or an enterprise information platform, you don't want to start any kind of relationship without all relevant information—or worse yet, go in blind. Selecting a case management solution provider is no different. Once you've decided that dynamic case management capabilities are a fit for your organization, choosing the right vendor and solution is a significant step forward. The right relationship delivers the tools you need to tackle dynamic, unstructured work and equip your knowledge workers with the right information, in context, to effectively manage cases, incidents, customer relationships, investigations and requests…

To read more of this Best Practices in BPM & Case Management White Paper article, Click Here.

KMWorld Web Events
Coming April 18, 2017
Mastering BPM and Case Management
BPM and workflow served us well for quite a long time. But everything changes, and evolves. Collaboration and process improvement remains as important as ever. Case management, for example, is becoming the latest growth area for software developers looking to create new vistas for true collaboration platforms—not merely simple business processes.

Coming May 23, 2017
Taking Information Governance to the Next Level
Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control.

Coming June 20, 2017
Best Practices in Enterprise Video and Digital Asset Management
The world has changed from "document-centric" to "everything-centric." The value in video, sound, even still photographs has gradually become more obvious—and important—to business managers worldwide. As a result, subjects such as storage requirements, format adapters, viewing tools have also grown in concern. It's no longer a paper moon...

Coming July 25, 2017
Leveraging Text Analytics in Your Organization
Determining what content really contains is a critical skill for 2017 information man-agers. Text analytics will be a new frontier for just about everybody. The ability to ana-lyze, examine, cull out the garbage and discover the gems is the new effort at work in the document management business.

Coming August 22, 2017
Best Practices in Intelligent Search and Discovery
Intelligent search can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us for a roundtable webinar on the best practices in intelligent search and discovery.

Coming September 19, 2017
Game Changing Breakthroughs in Knowledge Management
Knowledge management has taken its share of hits, but there is a renewed enthusiasm for reaching for the value in corporate knowledge, both tacit (in the minds) and explicit (written down.) New technologies, such as text analytics, and new policy efforts are truly changing the game for KM.

Coming October 24, 2017
Enabling Success with Customer Experience Management
It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's BEST opportunity to convert him or her to a loyal customer.

Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in May 2017***
Best Practices in Text Analytics

GETTING THE "BIG" OUT OF DATA

The overriding problem with information is, of course, there's too much of it. And we're not just talking about the 1s and 0s of databases. There's text and email and social media and voice and video, even, to contend with.

But it's not so much the volume or variety of data that is daunting companies today. It's realizing the usefulness and value that is locked away in those data stores. So enterprising organizations are applying analytics tools to locate, associate and deliver key information sources directly to and from their users' many resources.

Find out how analytics is playing a key role in the thriving big data marketplace. Be part of the next KMWorld White Paper, "Best Practices in Text Analytics." Find out what the big deal is. For details on including your article, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

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***Coming in June 2017***
Best Practices in Enhancing SharePoint

THE MANY DIMENSIONS OF SHAREPOINT

Bruce Springsteen said, "Music is what makes us not be stupid." Trying not to overstretch the metaphor, but there's a correlation to SharePoint in there, too.

The thing about SharePoint is that it is everything at the same time. And sometimes nothing at the same time. The platform is not as complete as you'd hope it to be. There's great variety and complexity in deploying SharePoint as a critical business element. And it ain't easy.

If you think you play a role in this great task, then get involved with your story and position in this market, please contact:

Kathy Rogals
kathy_rogals@kmworld.com
561-483-5190

E-Discovery [January 2017]

BPM and Case Management [January 2017]

Knowledge Management [November/December 2016]

Cognitive Computing [October 2016]

Information Governance [September 2016]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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