Get the early bird discount when you register now for KMWorld 2017 in Washington DC
Tuesday, December 06, 2011

Sponsored by: Google and Search Technologies

Coming December 13, 2011

Unleashing the Power of the Google Search Appliance Across the Enterprise

In this webcast, Search Technologies and Google will address three key implementation issues that all enterprise-scale projects face, which can now be fully addressed using the Google Search Appliance. It will be a practical, pragmatic presentation illustrated by examples from customer engagements throughout. You will also learn all about and see a demonstration of the latest GSA technology.

This is a FREE E-Broadcast event!
   Register Today!

  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

An acquisition for “Smarter Cities”

IBM adds Cúram Software to its portfolio

IBM reports it will purchase successful social enterprise management vendor Cúram Software as part of its Smarter Cities initiative. IBM says the goal of Smarter Cities...

Continue Here: http://www.kmworld.com/Articles/News/News/An-acquisition-for-Smarter-Cities-79211.aspx

Return to Contents


Private cloud document management from KnowledgeTree

Designed for enterprise and midsize businesses

KnowledgeTree has debuted the Private Cloud edition of its document management tools.

The company explains its new Private Cloud edition offers the following benefits:

  Inside KMWorld

KMWorld Trend-Setting Products of 2011

In our September 2003 issue, we introduced the first list of trend-setting products. At the time, we thought sorting the products into specific categories-document management, business process management, enterprise search, content...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KMWorld-Trend-Setting-Products-of-2011-77169.aspx

Return to Contents


  KM In Practice

A charity enhances its reporting system

Catholic Relief Services is using technology to improve operations so it can better deliver disaster relief to those in need. The organization has chosen a business process management (BPM)...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/A-charity-enhances-its-reporting-system-79210.aspx

Return to Contents


Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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