Join your peers at KMWorld 2018 in Washington DC. Save $200 off your KMWorld Pass with Early Bird pricing.

 

Tuesday, September 27, 2011

Uncovering SharePoint's Past and Future Challenges

Thursday, October 6, 2011 2:00 PM - 3:00 PM EDT


First launched in 2001, SharePoint celebrates its 10th anniversary this year and in IT terms, that's approaching middle age! We thought it was about time that we look at the SharePoint journey so far — and more importantly, that we consider the approaching years ahead.  Adopted in organizations around the world, Microsoft has had one of its greatest commercial successes thus far; but it has not been without challenges.  In this webinar, we will examine some of these challenges, and consider how they specifically impact Microsoft SharePoint technology buyers. Join us for an analysis of SharePoint’s real weaknesses and strengths, along with a gaze into the crystal ball, as we consider SharePoint’s future and prospective challenges.
 

Click here to register

  Table of Contents
Breaking News Industry Watch KM In Practice
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Pegasystems’ customer service in the cloud

New Service Case Manager capabilities

Pegasystems reports it has enhanced its Customer Service Cloud with new Service Case Manager capabilities, which are designed to centrally manage customer inquiries across all channels, geographies and other...

Continue Here: http://www.kmworld.com/Articles/News/News/Pegasystems-customer-service-in-the-cloud-77831.aspx

Return to Contents


Attensa introduces new information delivery platform

StreamServer designed as single source for internal, external information

Attensa has unveiled StreamServer, which it describes as an enterprise information management and content delivery solution to help businesses harness relevant information and capture knowledge from inside and outside...

Continue Here: http://www.kmworld.com/Articles/News/News/Attensa-introduces-new-information-delivery-platform-77881.aspx

Return to Contents


  Industry Watch

Customer experience management offerings keep growing

Vision Critical introduces new platform

Vision Critical has unveiled its Customer Experience Management (CEM) platform, which it claims is designed to automate the collection and integration of data from customer surveys, CRM, transactional...

Continue Here: http://www.kmworld.com/Articles/News/Industry-Watch/Customer-experience-management-offerings-keep-growing-77858.aspx

Return to Contents


  KM In Practice

Enhancing agility to grow business

The financial services firm Oakam has selected a business process management (BPM) solution to help ensure that its processes and systems are robust and able to grow with the...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Enhancing-agility-to-grow-business-77901.aspx

Return to Contents


Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Anaheim Convention Center, Anaheim, California
Oct 22, 2018 - Oct 24, 2018
JW Marriott, Washington, DC
Nov 05, 2018 - Nov 06, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018
JW Marriott, Washington, DC
Nov 07, 2018 - Nov 08, 2018

Search KMWorld

Connect