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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Semantics for science

Springer and TEMIS extend alliance

Springer Science+Business Media and TEMIS, a semantic content enrichment company, have extended their strategic collaboration on semantic enrichment and linking of content for the SpringerLink platform.

Springer and...

Continue Here: http://www.kmworld.com/Articles/News/News/Semantics-for-science-75821.aspx

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Enterprise search and object storage

Perfect Search and Caringo partner

Caringo, a provider of object storage software for digital content, and Perfect Search have joined forces to provide mutual customers with a solution for precise search of...

Continue Here: http://www.kmworld.com/Articles/News/News/Enterprise-search-and-object-storage-75819.aspx

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Symantec to acquire Clearwell Systems

Adds greater e-discovery capabilities, competencies

Symantec has signed a definitive agreement to acquire privately held Clearwell Systems. The acquisition of Clearwell will bring together e-discovery, archiving and backup offerings to provide customers...

Continue Here: http://www.kmworld.com/Articles/News/News/Symantec-to-acquire-Clearwell-Systems-75818.aspx

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  Inside KMWorld

KM supports the business of higher education

ECM should not be viewed solely as a way to store information, but also as a "business transformation and optimization engine..."

As knowledge-intensive organizations, universities have taken advantage of various knowledge management solutions. Academic researchers were early adopters of search technologies and knowledgebases. Students and professors have formed communities of practice around...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KM-supports-the-business-of-higher-education-75143.aspx

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  KM In Practice

Swedish telecom keeps up with rapid growth through BPMS

A European telecom headquartered in Sweden has deployed a business process management system (BPMS) to integrate its core billing and provisioning applications. Tele2, with 30 million customers in 10...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Swedish-telecom-keeps-up-with-rapid-growth-through-BPMS-75817.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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