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Thursday, April 28, 2011

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At Enterprise Search Summit, you will learn the key tools to improve your search and maximize your investments. This in-depth conference will allow you to hear from experienced information managers that are implementing search software and seeing results, learn about emerging search strategies, tools, and developments and also network and share ideas with your peers.  

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  Table of Contents
Breaking News Inside KMWorld KM In Practice
  • Milberg extends e-discovery capabilities
    Milberg, a law firm with offices in New York, Los Angeles, Detroit and Tampa, has chosen a Web-based workflow and notification system to manage its legal hold and risk assessment processes in future cases
Quote of the Week
Follow the path of the unsafe, independent thinker. Expose your ideas to the dangers of controversy. Speak your mind and fear less the label of 'crackpot' than the stigma of conformity. And on issues that seem important to you, stand up and be counted. — Thomas J. Watson
  Breaking News

Lean business process management

Integrify introduces latest release

Integrify has released Version 5.2 of its namesake software. Available in server and hosted versions, the new release offers a 100 percent Web-based platform to centrally manage user requests...

Continue Here: http://www.kmworld.com/Articles/News/News/Lean-business-process-management-75157.aspx

Return to Contents


Collaboration and work force management

Global 360 to enhance its persona-based BPM suite

Global 360 reports the upcoming enhancement of its persona-based BPM software suite through the addition of Workforce Manager for work allocation and optimization and the integration of Microsoft Lync....

Continue Here: http://www.kmworld.com/Articles/News/News/Collaboration-and-work-force-management-75176.aspx

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Records management for healthcare

Kainos integrates Autonomy solutions

Autonomy has inked an OEM agreement with Kainos to integrate Autonomy Records Management (ARM) and Autonomy Business Process Management into Evolve, Kainos’ electronic document management solution for...

Continue Here: http://www.kmworld.com/Articles/News/News/Records-management-for-healthcare-75156.aspx

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  Inside KMWorld

KM to the rescue—Helping companies help their customers

Knowledge management is an essential component of the efforts of companies to better manage their relationships with customers.

TrueCar, an auto pricing research firm, provides users with prices for new...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/KM-to-the-rescue-Helping-companies-help-their-customers-74502.aspx

Return to Contents


  KM In Practice

Milberg extends e-discovery capabilities

Milberg, a law firm with offices in New York, Los Angeles, Detroit and Tampa, has chosen a Web-based workflow and notification system to manage its legal hold and risk assessment processes in future cases

Milberg, a law firm with offices in New York, Los Angeles, Detroit and Tampa, has chosen a Web-based workflow and notification system to manage its legal hold and risk...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Milberg-extends-e-discovery-capabilities-75158.aspx

Return to Contents


AI-Powered Customer Service: Use-Cases and Real-World Examples

Unlike rule-based systems that start breaking down as decisions become more complex, AI reasoning helps make decisions with a flexible approach, working with incomplete or ambiguous information and by comparing similar decision-making scenarios from the past. The output could be the final decision or be one of the decisions in a larger customer engagement and contact center management process.

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex as the number of touchpoints, in our omnichannel world, increase. That's why the customer experience is the highest priority. Smarter content helps maximize the customer experience. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 01, 2018
Top 5 Tips for Data Discovery & Classification
Data discovery and classification are experiencing a renaissance -- and for good reason. Without knowing what data you have, where it is, and its significance to your organization, you can't effectively protect your data or facilitate compliance with global privacy mandates. Join our webinar to learn our top 5 tips for data discovery and classification, where we'll share best practices as well as key examples from IBM Security technologies.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 04, 2018
End-to-End Building Blocks for Business Intelligence
There are many players involved with business intelligence, from database administrators and developers to data and business analysts. These roles are tasked with making sense of large amounts of data and putting it in useful formats that can help business stakeholders make smart decisions for the organization. For best results, they need to collaborate and communicate across the teams, moving toward a DevOps culture.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

Cognitive Computing [2018]

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

Upcoming Events
Anaheim Convention Center, Anaheim, California
Oct 22, 2018 - Oct 24, 2018
JW Marriott, Washington, DC
Nov 05, 2018 - Nov 06, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018
JW Marriott, Washington, DC
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