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Tuesday, March 15, 2011

Coming March 22, 2011
Social Tools for Business: Engage, Optimize, Collaborate


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  Table of Contents
Breaking News Inside KMWorld KM In Practice
Quote of the Week
Follow the path of the unsafe, independent thinker. Expose your ideas to the dangers of controversy. Speak your mind and fear less the label of 'crackpot' than the stigma of conformity. And on issues that seem important to you, stand up and be counted. — Thomas J. Watson
  Breaking News

Seeing clearly now—application performance monitoring

Quest enhances Foglight

Quest has reported significant upgrades to Foglight, its flagship application performance monitoring (APM) product.The enhancements to Foglight provide a number of features to benefit the application performance monitoring process,...

Continue Here: http://www.kmworld.com/Articles/News/News/Seeing-clearly-now-application-performance-monitoring-74363.aspx

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A firm hold on e-discovery

Clearwell adds to platform

Clearwell Systems has added a new legal hold module to its e-discovery platform. Clearwell Legal Hold automates and streamlines the legal hold process through a comprehensive set of capabilities...

Continue Here: http://www.kmworld.com/Articles/News/News/A-firm-hold-on-e-discovery-74362.aspx

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Building social Web sites

Acquia introduces Drupal Gardens 1.0

Acquia, the enterprise guide to Drupal, has announced the general availability of Drupal Gardens 1.0. Views, a capability unique to Drupal, provides Drupal Gardens with a wide...

Continue Here: http://www.kmworld.com/Articles/News/News/Building-social-Web-sites-74361.aspx

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  Inside KMWorld

SharePoint 2010 ECM governance

SharePoint is a technology rich in capability with an inherent nature to decentralize document and content management from the information technology function. It’s a platform with much promise that, simply put,...

Continue Here: http://www.kmworld.com/Articles/Editorial/Features/SharePoint-2010-ECM-governance-73345.aspx

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  KM In Practice

Booking travel online becomes more agile

An online travel agency in the Netherlands is using a business rules engine to improve the quality of its online booking and payment system. D-reizen is using the Business...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Booking-travel-online-becomes-more-agile-74360.aspx

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AI-Powered Customer Service: Use-Cases and Real-World Examples

Unlike rule-based systems that start breaking down as decisions become more complex, AI reasoning helps make decisions with a flexible approach, working with incomplete or ambiguous information and by comparing similar decision-making scenarios from the past. The output could be the final decision or be one of the decisions in a larger customer engagement and contact center management process.

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex as the number of touchpoints, in our omnichannel world, increase. That's why the customer experience is the highest priority. Smarter content helps maximize the customer experience. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 01, 2018
Top 5 Tips for Data Discovery & Classification
Data discovery and classification are experiencing a renaissance -- and for good reason. Without knowing what data you have, where it is, and its significance to your organization, you can't effectively protect your data or facilitate compliance with global privacy mandates. Join our webinar to learn our top 5 tips for data discovery and classification, where we'll share best practices as well as key examples from IBM Security technologies.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 04, 2018
End-to-End Building Blocks for Business Intelligence
There are many players involved with business intelligence, from database administrators and developers to data and business analysts. These roles are tasked with making sense of large amounts of data and putting it in useful formats that can help business stakeholders make smart decisions for the organization. For best results, they need to collaborate and communicate across the teams, moving toward a DevOps culture.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

Cognitive Computing [2018]

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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