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Tuesday, March 16, 2010
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Cloudy with a Chance of Knowledge

Web Event Coming Monday, March 22nd
Don't get caught in the rain!

Register now for this informative conversation with analyst Sheryl Kingstone, Director of Enterprise Research, at Yankee Group, and Consona's Seth Marlowe. They'll explore the qualities that make a company suited – or not suited – to run customer service and support tools from the Cloud.

Sponsored by: Consona

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Cloud-based CMS for SMBs

Alfresco christens beta program

Alfresco has introduced an early-access beta program for Alfresco SMB Edition, which is described as a turnkey, self-managed, ready-to-use, cloud-based appliance designed for Amazon EC2.

The Alfresco SMB...

Continue Here: http://www.kmworld.com/Articles/News/News/Cloud-based-CMS-for-SMBs-65925.aspx

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Socialtext unveils Version 4

New Enterprise 2.0 tools

Socialtext has released a major new version of its namesake social computing platform. The company reports Socialtext 4.0 enables employees to mobilize in new ways around projects, challenges and...

Continue Here: http://www.kmworld.com/Articles/News/News/Socialtext-unveils-Version-4-65924.aspx

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Feedback flexibility

Confirmit introduces Horizons V. 15

Confirmit has announced the launch of Confirmit Horizons Version 15, the new release of its on-demand, multichannel platform for customer feedback, employee feedback and market research applications.

The company says...

Continue Here: http://www.kmworld.com/Articles/News/News/Feedback-flexibility-65923.aspx

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  KM In Practice

BI helps create more efficient medical practice

OrthoCarolina has implemented a Microsoft-based business intelligence (BI) solution that was designed and implemented with the help of Mariner, a BI and performance management solutions provider.

Five years...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/BI-helps-create-more-efficient-medical-practice-65921.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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