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Tuesday, March 09, 2010
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Web Event Coming March 09, 2010
Driving Critical Return on Information Assets: The Business Case for Unified Information Access
In this FREE webcast, Attivio’s CTO, Sid Probstein, will provide real-world examples of how companies have transformed the way they manage and access information with UIA. Featured speaker, Matt Brown, Research Director at Forrester Research, Inc. and co-author of the May 2008 report, Search + BI = Unified information Access will discuss why neither BI nor enterprise search alone can deliver the full business insight that drives competitive advantage.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

Fighting check fraud

A2iA integrates with Chesapeake

A2iA reports its check-processing toolkit, A2iA CheckReader, has been integrated into Chesapeake System Solutions’ Total Reconciliation Solution (T-Recs) Enterprise, an account reconciliation and deposit verification software.

A2iA CheckReader’s...

Continue Here: http://www.kmworld.com/Articles/News/News/Fighting-check-fraud-65797.aspx

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Integrating communication in BPM

Software AG christens new solution

Software AG has launched the webMethods Communicate BPM solution, which enables users to integrate communication infrastructure into complex business processes and control them centrally.

In addition to typical business processes,...

Continue Here: http://www.kmworld.com/Articles/News/News/Integrating-communication-in-BPM-65798.aspx

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Build your own robust intranet

Adenin introduces IntelliEnterprise Version 10

Adenin Technologies has released Version 10 of its IntelliEnterprise intranet platform. The most recent version adds new capabilities that drastically cut the amount of time needed to design and...

Continue Here: http://www.kmworld.com/Articles/News/News/Build-your-own-robust-intranet-65799.aspx

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  KM In Practice

Shopping for customer data

To optimize customer feedback data, large multimedia retailer QVC has implemented a text analytics solution from Clarabridge. QVC is using Clarabridge’s Content Mining Platform at its U.S....

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Shopping-for-customer-data-65796.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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