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Tuesday, February 09, 2010
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Sponsored by: Oracle

Web Event Coming February 16, 2010
Success in 2010: Realizing the Benefits of Enterprise 2.0
Join industry thought leaders, Andy Mulholland, Global Chief Technology Officer at Capgemini, and Ajay Gandhi, Sr. Director of Enterprise 2.0 at Oracle, in a discussion on how leading companies are successfully adopting Enterprise 2.0 technologies to achieve significant business benefits -- from improved employee productivity to increased customer satisfaction and reduced time to market for new products and services.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Web-based BI blossoms

SwiftKnowledge for the Enterprise

SwiftKnowledge has released SwiftKnowledge for the Enterprise, which the company describes as a 100 percent Web-based BI application designed for interactive, high-volume use by non-technical business users. Like all...

Continue Here: http://www.kmworld.com/Articles/News/News/Web-based-BI-blossoms-61034.aspx

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Easing DM

ACOM enhances EZContentManager

ACOM Solutions has added features to its EZContentManager system said to provide administrators with greater flexibility and control and bring increased operating convenience to users. The company reports EZContentManager...

Continue Here: http://www.kmworld.com/Articles/News/News/Easing-DM-61033.aspx

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Mobile practice management

Help for solo practitioners, small firms

Themis Solutions reports that Clio, its cloud-based software-as-a-service (SaaS) practice management solution, now supports new mobile platforms, including Google Nexus One, all Android-based phones, iPhone and Palm Pre. The...

Continue Here: http://www.kmworld.com/Articles/News/News/Mobile-practice-management-61032.aspx

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  KM In Practice

Spicing up the mobile pizza experience

A pizza company is mobilizing its gift and customer loyalty program to support marketing and sales initiatives through a software-as-a-service (SaaS) solution from Mocapay.

Zpizza will use the...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Spicing-up-the-mobile-pizza-experience-61031.aspx

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Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

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Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

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  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
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  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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