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Thursday, October 22, 2009
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What happens with customers, stays with customers. Every interaction with your customer becomes part of a total experience that either helps build or destroy your brand.

Learn how "smart CRM" - an intelligent integration of CRM and knowledge management can help deliver the right answers to your customers every time.

Click here to learn more.

 

  Table of Contents
Breaking News KM In Practice
Quote of the Week
If knowledge can create problems, it is not through ignorance that we can solve them.  — Isaac Asimov
  Breaking News

Upping the ante with iAPPS

Bridgeline Software introduces V. 2.8

Bridgeline Software has released iAPPS V. 2.8, which includes a series of improvements principally focused on enhancing the search engine optimization (SEO) and social networking capabilities of iAPPS Content...

Continue Here: http://www.kmworld.com/Articles/News/News/Upping-the-ante-with-iAPPS-57560.aspx

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SharePoint in the cloud

SpringCM debuts 2010 connector

SpringCM has released the newest version of its Cloud Connector for SharePoint. With SpringCM’s Cloud-based ECM Platform, the SpringCM Cloud Connector for SharePoint enables organizations to extend and enhance...

Continue Here: http://www.kmworld.com/Articles/News/News/SharePoint-in-the-cloud-57559.aspx

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Nstein and Endeca partner

Brings text mining to Endeca's IAP

Nstein has joined the Endeca Extend partner program to help customers quickly and easily integrate its text mining capabilities directly into the Endeca Information Access Platform (IAP)....

Continue Here: http://www.kmworld.com/Articles/News/News/Nstein-and-Endeca-partner-57558.aspx

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  KM In Practice

Single portal to self-help

The University of Manchester will use a knowledge management solution to automate self-service and support initiatives for more than 36,000 students and 11,500 faculty members.

The Unified Knowledge Suite from...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Single-portal-to-self-help-57557.aspx

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Going Beyond the Office 365 Admin Center: The Indispensability of Third-Party Office 365 Tools

Office 365 use has spread across the world, mostly thanks to the diverse advantages it offers, including increased productivity, simple collaboration, and ease of access. That's why it's no surprise that a survey by Spiceworks found that, by the end of 2019, an additional 24 percent of organizations employing more than 1,000 people and 18 percent of organizations employing between 100 and 1,000 people plan to adopt Office 365 in their work environments. This is, of course, great news for Microsoft, which already has more than 120 million commercial users for Office 365.

To read more of this Best Practices for Enhancing Office 365 White Paper article, Click Here.

KMWorld Web Events
Coming June 26, 2018
Cognitive Computing, AI, and Next Gen KM
We are on the verge of a new era in computing and information management. Cognitive systems and artificial intelligence are changing the way organizations search for and discover important information. New technologies impact how information is analyzed to create knowledge. Join us to hear how cognitive computing and AI are setting the stage for next-gen KM.

Coming July 31, 2018
Harnessing the Power of Analytics Today
Today, more than ever, analytics is viewed as the next frontier for innovation, competition and productivity. From data discovery and visualization, to data science and machine learning, the world of analytics has changed drastically from even a few years ago.

Coming August 14, 2018
Cognitive Search and Analytics in Action
Cognitive Search and Analytics can provide you with unique business advantages over your rivals. It can drive effective customer self-service, provide your customer support teams with necessary and timely insights, and unlock important information necessary to drive innovation in your enterprise. Join us as we help you evaluate where, when, and how to use cognitive search and analytics in your organization.

Coming September 18, 2018
Game Changing Breakthroughs in Knowledge Management
A renewed enthusiasm about knowledge management is evident, particularly in the digital workplace. Discovering the value in corporate knowledge is amplified by new technologies, such as text analytics, cognitive search, machine learning, natural language processing, mobile email management, and new policy efforts. Attend this webinar to discover game changing breakthroughs to bring knowledge management to the next level in your organization to boost business performance.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in September/October 2018***
Best  Practices in Information Governance

Information is by nature non-governable.

But people are. Whether you use automation or policies or both— the way people USE information can be controlled. There are plenty of solutions available to help you. If you have compliance, regulatory or legal-risk issues—and that describes everyone—there is an answer for your information governance quandary.

This KMWorld White Paper will look for the BEST solutions in managing and leveraging business and organizational assets to improve performance and protect against risk.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

Enterprise Content Management [March/April 2018]

BPM & Case Management [January/February 2018]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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Manchester Grand Hyatt San Diego, San Diego, CA
Aug 20, 2018 - Aug 23, 2018
Walter E. Washington Convention Center, 801 Mt. Vernon Place, NW, Washington, DC
Aug 28, 2018 - Aug 28, 2018
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Nov 05, 2018 - Nov 06, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018
JW Marriott, Washington, DC
Nov 06, 2018 - Nov 08, 2018

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