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Thursday, October 08, 2009
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Sponsored by the KMWorld 2009 Conference & Expo

KMWorld Conference - register now!


KMWorld 2009 is a must-attend event for those concerned with improving their organization’s bottom line, business processes, and productivity, as well as streamlining operations and accelerating development and innovation in their evolving enterprises.

Co-located with Enterprise Search Summit West and Taxonomy Boot Camp, KMWorld 2009 provides attendees with all the essential pieces of the information engine that powers today’s effective enterprise— including knowledge creation, publishing, sharing, finding, mining, reuse, and more. Well implemented and managed, these work together to enable business problem-solving, innovation, and achievement.

Register now for your conference sessions badge or free expo pass!

  Table of Contents
Breaking News KM In Practice
Quote of the Week
The greatest obstacle to discovery is not ignorance—it is the illusion of knowledge.  —  Daniel J. Boorstin
  Breaking News

Case management, BPM-style

Case360 from Global 360

Global 360 has announced what it says is the industry’s first true case management solution, Case360 11.0. Employing the company’s persona-based BPM approach to meet the specific needs of...

Continue Here: http://www.kmworld.com/Articles/News/News/Case-management-BPM-style-56553.aspx

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Analyzing social media

Clarabridge identifies customer sentiment

Clarabridge has introduced its latest tool, Clarabridge Social Media Analysis (SMA), which, it claims, is the first advanced text analytics software that allows companies to integrate social media content...

Continue Here: http://www.kmworld.com/Articles/News/News/Analyzing-social-media-56552.aspx

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Partnering for IP power

Coronado Group and Content Analyst partner

Coronado Group, a systems integration and professional services firm, and Content Analyst, which develops search and document analytics technology, have formed a partnership whereby Coronado Group has...

Continue Here: http://www.kmworld.com/Articles/News/News/Partnering-for-IP-power-56551.aspx

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  KM In Practice

BI platform helps medical center chart performance

Mount Sinai Medical Center in New York is standardizing on a business intelligence (BI) platform for all its reporting needs, to help physicians and administrators run their practices more...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/BI-platform-helps-medical-center-chart-performance-56550.aspx

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Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit.

To read more of this Best Practices in Cloud-Based KM and Information Management White Paper article, Click Here.

KMWorld Web Events
Coming October 09, 2018
AI 101: Making ordinary business operations extraordinary
Just 15% of enterprises are using Artificial Intelligence (AI) right now.* How come? For many organizations, AI still seems untouchable, conjuring up images of complex sci-fi scenarios. But, in reality, it is surprisingly straightforward to implement and to use in day-to-day business operations.

Coming October 30, 2018
How Knowledge Management Can Improve Customer Experience
The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. When a customer contacts you, that's the BEST opportunity to convert him or her to a loyal customer.

Coming November 27, 2018
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 11, 2018
The Future of Enterprise Content Management
Good enterprise content management (ECM) plays a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in October 2018***
Best  Practices in Cognitive Computing 

A new era of cognitive computing is unfolding and its impact is already being felt across industries, from preventative maintenance at manufacturing plants and patient diagnosis at hospitals, to the rise of sophisticated chatbots ready to assist us across the connected world. The goal of cognitive computing is straightforward: to simulate human thought processes in a computerized model. However, building, refining and reaping business value from cognitive computing systems and applications is another story.

This KMWorld White Paper will educate its readers about the latest technology developments and success factors in cognitive computing today.

To participate in this White Paper opportunity, please contact: 

LaShawn Fugate
lashawn@infotoday.com   
859-361-0667 

Stephen Faig 
sfaig@infotoday.com 
973-224-2930 
 
Adam Shepherd 
ashepherd@dbta.com
908-795-3705 

Cloud-Based KM and Information Management

Intelligent Search

Enhancing Office 365

Text Analytics

KM for Customer Experience and Support

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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