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Thursday, September 17, 2009
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Sponsored by: KMWorld Web Events

Sales Collaboration: Differentiator or Pipe Dream?
Join KMWorld & Jeff Summers, COO from SAVO to learn how leading companies, including IBM, VMware, Solae and Akamai are using collaboration in a strategic way to drive efficiency and effectiveness from their sales teams. Find out what technologies they're using to truly drive top-line impact - and how they're avoiding the trap of collaboration simply for collaboration's sake.

  Table of Contents
Breaking News KM In Practice
Quote of the Week
Education is the ability to listen to almost anything without losing your temper or your self-confidence.  — Robert Frost
  Breaking News

A wiki wonderland

eTouch releases SamePage 4.2

eTouch has introduced SamePage Version 4.2, which features a customizable dashboard, stronger e-mail integration and advanced plug-ins.

SamePage 4.2 includes a number of key features designed for remote knowledge workers,...

Continue Here: http://www.kmworld.com/Articles/News/News/A-wiki-wonderland-56185.aspx

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Nimble, limber capture

ABBYY launches FlexiCapture 9.0

ABBYY has released FlexiCapture 9.0, the next generation of its data and document capture platform. The company claims Version 9.0 delivers high-performance extraction of data from documents via a...

Continue Here: http://www.kmworld.com/Articles/News/News/Nimble-limber-capture-56184.aspx

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Completing collaboration

Novell introduces new application

Novell has announced the availability of Novell Teaming, which the company says rounds out its robust suite of collaboration tools. New features in Novell Teaming include:

  KM In Practice

Healthcare organization revamps its intranet and Web sites

Healthcare organization revamps its intranet and Web sites Sharp Healthcare wanted to redesign its Web presence with a Web content management (WCM) solution that could handle a huge volume...

Continue Here: http://www.kmworld.com/Articles/News/KM-In-Practice/Healthcare-organization-revamps-its-intranet-and-Web-sites-56182.aspx

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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement…

To read more of this Best Practices in Cognitive Computing White Paper article, Click Here.

KMWorld Web Events
Coming November 14, 2017
Deriving Knowledge Insights with Cognitive Computing
Cognitive Computing and machine learning have the ability to transform knowledge management in the enterprise. Join us for this roundtable webinar on using cognitive computing to re-imagine KM and what it can do for your organization.

Coming December 12, 2017
The Future of Enterprise Content Management
Good content management splays a pivotal role in an organization's ability to manage input and output of information, and can make the difference in whether the company understands its content value, or whether it's lost in the weeds. We will opt for the former, and find ways to help organizations reconstruct their ECM programs so that information does not go wasted.

KMWorld White Paper Series

***Coming in November/December 2017***

Best Practices in Knowledge Management

KNOW THIS: KNOWLEDGE IS ELUSIVE

Many knowledge management gurus will tell you that knowledge cannot be "managed," in the typical sense. Data can be managed. Information can be managed. But "knowledge" is in some kind of fourth dimension, outside of the reach of control.

Maybe it's a semantic argument. But there are plenty of people out there who are active knowledge managers--some with business cards that say so!--and spend their days managing their organizations' knowledge just fine, thank you very much.

But there IS a point to the pundits' argument: Knowledge is not easy to put your finger on. It's an ethereal thing; it's not simply data, and it's not simply "what's in people's heads" either. It's both. So to conduct knowledge management requires a deep understanding of the business AND the workers who walk in and walk out of your buildings every day.

The next KMWorld White Paper--"Best Practices in Knowledge Management"--will try to unravel that knot. 

To participate in this White Paper opportunity, contact:

LaShawn Fugate
lashawn@infotoday.com   
(859) 278-2223 x 104 

Mobile Workforce [September/October 2017]

Cognitive Computing [September/October 2017]

Information Governance [September/October 2017]

Protecting Sensitive and Private Content [July/August 2017]

Cognitive Search [July/August 2017]

KMWorld Buyers' Guide

The only comprehensive sourcebook, in print and on the Web, to solutions in:

  • Content and Document Management
  • Social Networking and Collaboration
  • Records Management and Compliance
  • E-Discovery
  • Business Process Management
  • Business and Competitive Intelligence
  • Customer Relationship Management


Click here to view the current edition and to participate:
http://www.kmworld.com/BuyersGuide/Default.aspx

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