SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

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Businesses rank customer knowledge before product and finance as the key to success. Effective knowledge management offers a way to make customers and companies happy, all at once. Posted April 19, 2019

Businesses rank customer knowledge before product and finance as the key to success. Effective knowledge management offers a way to make customers and companies happy, all at once. Posted April 19, 2019

SharePoint governance is largely a manual process for 50% of organizations—indicating that there are many organizations that have yet to fully understand the governance capabilities of Office 365, according to AvePoint/AIIM research Posted April 16, 2019

In Part 4 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with Phase 4: Prototype. Posted April 16, 2019

As independent companies, Cask Government Services and Cask NX will better serve their customers and enable flexibility Posted April 08, 2019

KMWorld 2019 is seeking experienced knowledge, content, search, and enterprise experts who can provide practical, hands-on information, case studies, and instruction Posted April 04, 2019

Knowledge-enabled suite includes resource management, project delivery, proposal automation, VoC, and new WorkCenter dashboard Posted April 04, 2019

In Part 2 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with Phase 2: Design. Posted April 02, 2019

Enables customers to identify and manage sensitive information before it becomes problematic Posted March 27, 2019

In part 1 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with phase 1: Empathize. Posted March 26, 2019

Helps business users to connect, transform, and model complex data, as well as find insights through search and AI Posted March 25, 2019

Red Hat Global KM Lead Onkar Chandel discusses common scenarios where AI benefits knowledge managers in this clip from his presentation at KMWorld 2018. Posted March 19, 2019

Enables next-gen digital transformation of ESM to improve employee self-help Posted March 18, 2019

Outlaw applied best practices from other industries, such as the tools developers use to collaborate on code, to develop a better tool for keeping contracts moving Posted March 12, 2019

Toast Guest Feedback allows restaurant owners to collect and immediately act on reviews before negative ratings impact revenue Posted March 11, 2019

Especially when performed across the entire enterprise, knowledge mapping requires significant time and effort.However, there is simply no better way to align KM activities and investments with business needs. Posted March 11, 2019

Enterprise content management (ECM) has been with us for almost 20 years now. In an ideal world, one could argue that this longevity has given us a deep understanding of how to manage content within an organization. The reality however is quite different. Posted March 11, 2019

The content services platform serves as a hub to ingest, manage, and distribute information. AI is expected to be an increasingly standard part of content services. Posted March 11, 2019

Today's knowledge management products and services offered by leading companies put a high priority on getting information to users when and where they need it, while also keeping it safe from unauthorized access. Many also include newer capabilities such as AI, machine learning, natural language processing, and digital assistants as well as choices of on-premise or cloud deployment—or a combination of both. Posted March 11, 2019

Lucidworks CMO Vivek Sriram discusses the challenges and benefits of using AI to moving from a data-centric approach to a human-centric approach with immersive, assistive experiences. Posted March 11, 2019

Foxtrot offers a platform to make the creation and deployment of RPA bots faster and easier than ever before, making it cost effective, enabling a broader set of people, and delivering rapid ROI Posted March 04, 2019

Intermedia Unite Envision helps partners to improve customer support Posted March 04, 2019

The acquisition will boost Bridgeline's place in the e-commerce market Posted February 15, 2019

With DocuWare now in place, invoices are electronically routed from all 12 locations Posted February 15, 2019

Along with this new library, Akeneo PIM Enterprise Edition 3.0 also introduces additional features aimed at increasing productivity and collaboration Posted February 14, 2019

Integrated solution offers marketing, CX, and e-commerce teams an automated, closed loop process to create and deliver content Posted February 06, 2019

QuarkXPress 2018 now integrates with updated Unicode libraries and offers full support to Indic Unicode fonts Posted February 06, 2019

Successful knowledge management (KM) programs focus on measuring, tracking, and optimizing the delivery of value. But how do you link your KM capabilities and activities to specific business outcomes? KM-savvy organizations define a framework for understanding KM value, review KM system and business analytics, and use a shared intelligence model to provide actionable insights for driving KM effectiveness. Let's take a closer look. Posted February 05, 2019

The integration will allow businesses to communicate with clients more transparently Posted February 04, 2019

The search for a knowledge management solution is not an easy one. Many companies vow they offer the best technology to meet a client's needs, but finding the vendor that actually fulfills that promise can be challenging. The KM Promise Award is given to a company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals. The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate, and compete in a mobile and global business environment. Posted December 28, 2018

Smart IT investments that cut down on routine, low-value KM work have the potential to enhance the user experience while lowering overall costs over time. Posted December 28, 2018

The KM Reality Award recognizes an organization in which knowledge management is a positive reality, not just rhetoric. The award recipient has demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits. To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals. Posted December 28, 2018

The key driver behind the growth of the knowledge management mar­ket is an increasing focus on customer retention and satisfaction amid rising competition among the global players in the world. A new generation of tools and platforms—led and enabled by machine-learning initiatives—is empowering organizations to find new insights and increase the value of their data. Posted December 28, 2018

Software products that help expedite the R&D process are playing an important role in speeding the development of new drugs. Posted December 21, 2018

Document security and collaboration issues must be addressed up-front to ensure a smooth holiday season for the workforce and the business Posted December 13, 2018

This roundtable webinar discusses cognitive computing and what it can do for your organization Posted December 07, 2018

The newly acquired capital will be used to further strategic partnerships, expanding on the recently announced Solutions Partner Program that was launched to help digital agencies and their clients modernize their technology stack for multi-channel content development and delivery Posted December 05, 2018

The platform integrates with leading enterprise cloud applications, enabling businesses to quickly create customized, branded, and multilingual digital workplaces that put the right information at the right employees' fingertips Posted December 05, 2018

Freemium app "AVA" now available for download in Microsoft Teams Store Posted November 26, 2018

Delta's relaunched platform offers knowledge management experience with responsive design and anytime, anywhere, any device access. Posted November 19, 2018

New branding reflects a focus on moving the intranet industry forward by taking the complexity out of digital workplaces Posted November 19, 2018

KMWorld 2018 presented 4 days packed with workshops and thought-provoking sessions aimed at helping attendees succeed in a rapidly changing business environment Posted November 15, 2018

Large organizations use presentations to drive their business. Whether it be sales team members pitching potential prospects or internal marketing documents used to inform employees about brand updates, presentations are crucial to the success of every business. A sound presentation management strategy optimizes all stages of the workflow associated with presentations, and lets executives and managers view the entire process as a "presentation loop." Posted November 15, 2018

KM perceptions and the KM mindset are an excellent basis for managing—and creating a culture receptive to—change Posted November 14, 2018

AI-powered Document Capture Tracking enhances the information audit trail Posted November 09, 2018

If employees are the heart of the business, company policies should reflect that, said Rebecca Rodgers, principal consultant, Step Two, during her KMWorld 2018 session Posted November 08, 2018
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