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Business Process Management

Posted February 01, 2011

Posted January 07, 2011

AvePoint releases DocAve V. 5.6 Posted January 05, 2011

Innovation. Collaboration. Mobility. Cloud. These are the hallmarks of next-generation business process solutions—and the business process management (BPM) software that will enable them. It is no longer sufficient to drive benefits at the edges; BPM must drive fundamental change and growth across the organization. Select involvement in process improvement will not radically transform a business; all employees at all levels (both on-site and in the field) must "be part of the process" in active collaboration. Finally, the cost and scalability benefits of BPM SaaS (software as a service) must be fully realized.

In short, business process management software must leverage the latest advances in social technologies and application delivery to increase an organization's tempo in responding to change and growing the business.

BPM today does some things very well. It automates repetitive processes to improve throughput and capacity. It increases efficiencies. . . .
Posted December 28, 2010

A business process is a series of connected events that begins with an input and ends with an output. Your business process management application uses roles, resources, business rules and more to achieve increases in process speed, efficiency and effectiveness. But these results alone may not be enough: Your customers also want consistency in the output; adaptability to changes; and always "faster, better, cheaper." To achieve maximum return to the business, don't settle for a "black box" process that is concerned only with inputs and outputs. To achieve consistency in performance, you need to establish standards that are continually measured and reported in a timely manner. Your process must be adaptable in both its execution and its design as requirements change. The process should build in and facilitate a capability for continuous improvement.

The key to achieving these additional goals is process visibility. If the process is visible, it can be measured. . . .
Posted December 28, 2010

It's inevitable that a discussion regarding business process management has to stumble over definitions. When I sit down to think about it, it's clear as glass that everybody, in some way, accomplishes BPM every day. Whether it's a formalized, codified set of practices, or just a random "that's how we've always done it" kind of thing, BPM is ingrained in every business process you can think of. Otherwise, chaos would reign, life as we know it would cease, cats would be sleeping with dogs… it would be a righteous mess.But do people think of their jobs in terms such as "business process management." Does anyone get up in the morning and say, "Better get to the office, I've got lots of business process managin' to do."

That one got a laugh from Karin Ondricek. Karin (pronounced KAH-rin) is senior marketing manager for content management and archiving at EMC Corporation. We talked for a while last week. I had planned for us to talk about the market for BPM, but we ended up talking more about the process of BPM. . . . .
Posted December 28, 2010

Posted December 13, 2010

eGain launches Multisearch Posted December 07, 2010

Global 360 offers free templates Posted November 29, 2010

Autonomy's Meaning Based Healthcare platform Posted November 29, 2010

Posted November 29, 2010

A list of "influencers" Posted November 08, 2010

Build further on relationship Posted November 08, 2010

Easing adverse event management Posted November 03, 2010

Deal worth reported $1 billion Posted November 03, 2010

IBM unveils Case Manager Posted October 27, 2010

Posted October 13, 2010

Active Endpoints unveils ActiveVOS 8.0 Posted September 15, 2010

Adaptive Planning rolls out Version 7.0 Posted September 15, 2010

Open Text's full-service offering Posted September 08, 2010

Polymita unveils new BPM tools Posted September 08, 2010

Symtrax announces Compleo Layout Posted September 01, 2010

Business analytics, process optimization Posted August 23, 2010

Boosts content capture, management and flow Posted August 16, 2010

Early case assessment, review and metrics Posted August 16, 2010

AvePoint and Summit 7 Systems Posted August 11, 2010

Metastorm enhance EA, BPA and BPM Posted July 21, 2010

Metastorm M3 features collaborative capabilities Posted July 14, 2010

Enhances BPM platform Posted June 24, 2010

An "information-advantaged" company is one that uses information more effectively than its competitors. The Leadership Council for Information Advantage released a report this month that discussed how to turn information into a competitive advantage. While it is a high-level goal, the recommendations were concrete and merit consideration. One source of rich information is the data that is contained in paper or electronic documents. In this article we'll discuss how case management technologies such as capture and process automation and can help organizations use information for competitive advantage.

The information within a document is enormously valuable, but if it exists only on paper or locked in an electronic format like Word or PDF, it is difficult to use. When data is transferred to business systems using manual data entry and tagging/classification, you are throttling your productivity with manual steps that are expensive, slow and error-prone. . . .
Posted June 22, 2010

First, some definitions: Business process management (BPM) is a discipline that confronts inefficient, rigid and error-prone enterprisewide business processes. It provides techniques, methods and tools to model, automate, implement and optimize these processes to improve operating effectiveness and agility and bolster business results.

Enterprise content management (ECM) is a discipline to manage and publish structured and unstructured content created by humans and applications in a meaningful way. It uses strategies, methods and technologies to capture, archive and deliver content according to an organization's business processes.

BPM and ECM must work together to bring agility to the business, flexibility to changing environments and the ability to manage information to create business success.
Posted June 22, 2010

It's a hoary cliché (in fact, "hoary cliché" is a hoary cliché) that the paperless office is about as likely to happen as the paperless bathroom.There are plenty of folks out there, like Theresa Kollath, director of product management for ASG, who are willing to address—and try to solve—the many challenges that businesses face when trying to overcome their dependence on thinly pressed sheets of crushed wood pulp.I spoke with Theresa at length the other day, and I'll try not to interrupt her words too often. But I probably will."More of our customers than you would think are still involved in paper. There are folks who are still creating custom communications in the process of issuing, say, a new mortgage. In that case, there is a large amount of forms, and someone has to initial the bottom of each page. Much of it is boilerplate, but things such as the exact terms and conditions, the interest rate, anything that comes to attention after a review of your credit rating. . . . Posted June 22, 2010

Ektron launches eIntranet Posted June 15, 2010

Desktop Integration, open WCM Posted June 14, 2010

Extends reach of search-based applications Posted June 02, 2010

Expands and enhances capabilities Posted June 02, 2010

PaperThin introduces CommonSpot 6.0 Posted May 17, 2010

Muse Global upgrades Content Machine Posted May 17, 2010

Global 360 extends and enhances Posted May 05, 2010

Posted May 05, 2010

Axceler introduces ControlPoint 3.8 Posted April 19, 2010

Global 360 introduces analystView 3.0 Posted March 22, 2010

Software AG christens new solution Posted March 08, 2010

Introduces LiveCycle Managed Services Posted March 01, 2010

When we established our list of 100 Companies That Matter 10 years ago, "knowledge management" was just beginning to be a recognized term in the boardroom. KM is not now (nor will it ever likely be) a household word. Nor is it an application. It's an attitude, a commitment to excellence and innovation shared by the companies, large and small, on this list. A decade ago, a lot of vendors were so intoxicated by their technology that they tried to woo their customers with dazzling features, capabilities they thrust upon clients without fully understanding their legitimate needs. Now, in 2010, that's no longer true. The firms on this list are true solution providers that are dedicated to understanding what their customers need and delivering elegant technology for the requirements of the knowledge economy... Posted March 01, 2010

Metastorm introduces ProVison 6.2 Posted February 17, 2010

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