eGain
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1252 Borregas Avenue
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Sunnyvale CA 94089
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eGain AI Knowledge Hub and AI Agent help improve experience and reduce cost by delivering trusted answers for customer service. Visit www.eGain.com for more info.
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Articles Mentioned
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Examining the evolving role of KM and AI with eGain
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Knowledge Automation: The End of Manual Knowledge Management - eGain
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KMWorld 100 Companies That Matter in Knowledge Management 2026
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KMWorld 2025 day 2 keynotes showcase enterprise intelligence
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KMWorld 2025 keynotes stress the importance of enterprise-wide AI adoption
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eGain Composer powers a modular AI knowledge development platform to build trusted AI CX applications
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Readers' Choice Awards 2025 - eGain: Accelerating Knowledge Creation and Curation while Improving Search Success
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KMWorld Readers' Choice Award Winners 2025
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KMWorld Leader Group for 2025
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KMWorld Trend-Setting Products of 2025
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AI Trailblazer eGain - Top-Rated AI Knowledge Platform for Customer Service and Beyond
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2025 The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management
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eGain’s three steps for CX success with AI
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A Trust Crisis in AI Implementation Exists as Organizations Rush to Deploy GenAI
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Using Tacit and Explicit Information for Productivity
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eGain AI Agent for Contact Center makes every agent an expert
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AI Knowledge for Customer Service Success
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GenAI for Customer Service: Pitfalls and Prescriptions for Success - eGain
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KMWorld 100 Companies That Matter in Knowledge Management 2025
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KM & AI Summit 2025 keynote to showcase knowledge management and AI as the backbone for customer service success
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eGain Customers Share Their Experiences at the KMWorld Conference
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KMWorld Conference Wrap-Up and Look Ahead
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KMWorld 2024 kicks off with a major focus on humans and AI working together
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eGain AI Agent centers transparency, trust, and knowledge system integration
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2024 Readers' Choice Award- BEST CX AND SUPPORT - eGain - Safely harness GenAI with controls and guardrails
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KMWorld Readers' Choice Award Winners 2024
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eGain AssistGPT™, eGain’s Generative AI Assistant for Knowledge Automation
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KMWorld Trend-Setting Products of 2024
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Cultivating a symbiosis of GenAI and KM in the enterprise
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The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management
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TELUS International and eGain collaborate to offer elevated CCaaS with KM and AI
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Knowledge Management and Generative AI: BFFs that Assure Mutual Success - eGain
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KMWorld 100 Companies That Matter in Knowledge Management 2024
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2023 KM PROMISE AWARD WINNER: eGain
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TENAQUIP selects eGain to revamp its customer service
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KM and Customer Engagement in the Age of AI: Q&A with Ashu Roy, CEO, eGain
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KMWorld 2023 opening keynotes focus on the future of work
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eGain AssistGPT automates knowledge for customer engagement
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eGain - Eliminating content, knowhow, and analytics silos, creating one trusted source for AI-infused knowledge
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KMWorld Trend-Setting Products of 2023
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eGain collaborates with Talkdesk to evolve customer service with AI-infused knowledge management
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Augmenting CX and KM with ChatGPT technology
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The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management
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eGain creates knowledge academy to support the knowledge management community
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Survey results show untapped potential for modern knowledge management
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The Hybrid Workplace Elevates the Importance of Knowledge Management - eGain
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KMWorld 100 Companies That Matter in Knowledge Management 2023
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eGain Instant Answers eases knowledge search pains
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Knowledge and training: Peanut butter and jelly for the customer contact center toast
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Navigating pandemic shockwaves for the contact center agent
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Knowledge management and multidisciplinary collaboration at KMWorld 2022
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2022 Readers' Choice Award - Best Customer Experience and Support: eGain
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KMWorld Readers' Choice Award 2022 Winners
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KMWorld Trend-Setting Products of 2022
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eGain - Eliminating content, knowhow, and analytics silos, creating one trusted source for knowledge
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How eGain Knowledge Hub is the perfect match for knowledge management with SharePoint
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eGain Knowledge Hub now connects to Microsoft SharePoint
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AI 50 Trailblazer: eGain Knowledge Hub™ Transforms Customer, Agent, Author, Admin, and Business Experiences All at Once
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KMWorld AI 50 2022: The Companies Empowering Intelligent Knowledge Management
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Chasing the Omnichannel Experience
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Wisconsin Department of Workforce Development taps eGain
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Top trends in knowledge management for 2022
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2022: Year of Knowledge Management for Customer Service
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KMWorld 100 Companies That Matter in Knowledge Management 2022
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eGain achieves FedRAMP authorization with IRS sponsorship
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2021 KM REALITY AWARD WINNER: BT Consumer
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The IRS demonstrates how eGain transformed tax season at KMWorld Connect 2021
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eGain Knowledge Hub now available on Genesys AppFoundry
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eGain creates Knowledge Hub to bolster digital transformation of customer engagement
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KMWorld Trend-Setting Products of 2021
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eGain Knowledge hub now offered on the SAP Store
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KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021
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Goodyear rolls out digital customer service with eGain
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GreenPath and eGain partner to provide virtual financial tool
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Transforming chatbots with next-gen knowledge
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KMWorld 100 Companies That Matter in Knowledge Management 2021
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Modernizing Knowledge Management Transforms Customer Service
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eGain achieves FedRamp 'in process' status
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KMWorld Trend-Setting Products of 2020
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AI 50 Spotlight: eGain delivers memorable, digital-first customer experiences
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KMWorld AI 50: The Companies Empowering Intelligent Knowledge Management
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eGain improves conversational customer engagement with eGain Messaging Hub
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Transforming customer service to meet demands during COVID-19
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Knowledge management and the impact of COVID-19
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KMWorld 100 Companies That Matter in Knowledge Management 2020
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Businesses will add a knowledge-guided engagement layer to CRM to cure CX malaise
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Take a Bow for the Next Generation KM
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Transform Customer Service With Next-Gen Knowledge: Why and How
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eGain enhances its customer engagement suite
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Artificial Intelligence Done Right
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AI-Powered Customer Service: Use-Cases and Real-World Examples
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Dental equipment manufacturer selects eGain for AI-powered customer support
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AI in customer and employee engagement - KMW webcasts KMWorld Live
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New trends in customer engagement: Q&A with eGain’s Anand Subramaniam
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KMWorld Trend-Setting Products of 2019
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AI in customer and employee engagement
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KMWorld 100 Companies That Matter in Knowledge Management 2019
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H&R Block chooses eGain for AI-powered customer engagement
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Anand Subramanian, SVP Marketing, eGain Corporation on how Adoption Of AI Knowledge will Accelerate in 2019
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Pairing Artificial Intelligence With Knowledge Management
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AI and Knowledge: Bread and Butter for Digital Experience Transformation
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Killer Apps, Sweet Spots, and Silver Bullets for KM
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
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Driving Toward Cognitive Computing Breakthroughs
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AI-Powered Customer Service: Use-Cases and Real-World Examples
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KMWorld Trend-Setting Products of 2018
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Trend-Setting Product of 2018: eGain: eGain Solve Suite Powers Connected, Easy Customer Experiences
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The General improves the digital experience for customers
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Empowering front-line agents with answers
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KMWorld 100 Companies That Matter in Knowledge Management 2018
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eGain Corporation, Anand Subramaniam, SVP Global Marketing: View From The Top
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Knowledge-infused, AI-guided customer service
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Cognitive Computing: Film at Eleven
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Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples
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KMWorld Trend-Setting Products of 2017
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eGain Releases eGain Solve for Cisco, an Embedded AI Knowledge Solution
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eGain Expands European Presence to Address Stringent Data Privacy Requirements
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KMWorld 100 Companies That Matter in Knowledge Management 2017
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“Knowledge-powered” digital customer engagement
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KMWorld Trend-Setting Products of 2016
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Trend-Setting Product of 2016: eGain: eGain
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KMWorld 100 COMPANIES That Matter in Knowledge Management
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eGain, Ashu Roy, Chairman & CEO: View From the Top
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2015 KMWorld Promise and Reality award finalists:
KM Reality Award
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KMWorld Trend-Setting Products of 2015
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Trend-Setting Product of 2015: eGain Knowledge™
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The Heady Trip of Customer Experience
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KM for Omnichannel Customer Service: Five Keys to Success
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KMWorld 100 COMPANIES That Matter in Knowledge Management
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KM for Omnichannel Customer Engagement
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KMWorld Trend-Setting Products of 2014
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Trend-Setting Products of 2014: eGain: KnowledgeAgent™
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Easing omnichannel implementation with eGain
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It’s a multichannel, mobile world!
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KMWorld 100 Companies That Matter in Knowledge Management
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Unleash Knowledge Value Add (KVA) in the Customer Engagement Center
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KMWORLD Trend-Setting Products of 2013
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Making the Case for Knowledge in Customer Service
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Using Knowledge for Great Customer Support
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KMWorld 100 Companies That Matter in Knowledge Management
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KMWorld Trend-Setting Products of 2012
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Trend-Setting Products of 2012: eGain: eGain 10
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Knowledge-Centered Customer Support
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The KMWorld Hall of Distinction 2012
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KMWorld 100 Companies That Matter in Knowledge Management
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Tuning in to customers: Optimizing the online experience
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SAP endorsement for eGain
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eGain unveils contact center solution for Cisco Unified CCX
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KM and Collaboration Roundup
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Knowledge-Enabling Microsoft SharePoint
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Six Keys to KM Success:
Lessons Learned from the Global 2000
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KMWorld Trend-Setting Products of 2011
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Trend-Setting Products of 2011:
Content Analyst, eGain, Exsys, Findwise
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Mobile co-browsing from eGain
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Mobile co-browsing from eGain
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Knowledge Management for "Stand-Out" Customer Service
Six Best Practices from the Global 2000
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CRM Roundup
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Social Software Roundup
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Harvesting Social Knowledge for Customer Service
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KMWorld Hall of Fame 2011: The Trendsetters
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KMWorld Hall of Fame 2011:
eGain | Trusted by Leaders
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E-mail: still the one
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KMWorld 100 Companies That Matter in Knowledge Management
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A breakthrough for Web self-service
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eGain unveils Social Experience
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KM and Collaboration Roundup
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Email-Enabled Process Automation
Real World Examples in the Contact Center and Beyond
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Six Keys to KM Success
Lessons Learned from the Global 2000
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KMWorld Trend-Setting Products of 2010
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Trend-Setting Products of 2010
ABBYY USA, EXSYS, eGain, FatWire
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At Your Service
Navigating the Complex Customer Interaction Dilemma
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Six Keys to KM Success
Lessons Learned from the Global 2000
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Harvesting Social Knowledge for Customer Service
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CRM Roundup
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KMWorld 100 Companies That Matter in Knowledge Management
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SaaS: integration in cloud
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Harvesting Social Knowledge for Customer Service
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KMWorld Trend-Setting Products of 2009
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Knowledge Management for “Stand-Out” Customer Service
Six Best Practices from the Global 2000
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KMWorld 100 Companies That Matter in Knowledge Management
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Six Keys to KM Success
Lessons Learned from the Global 2000
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Contact Center KM for Financial Services
Six Best Practices From Leaders
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KMWorld Trend-Setting Products of 2008
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Busting the Five Web Self-Service Myths
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KMWorld 100 Companies That Matter in Knowledge Management 2008
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View From the Top: eGain Communications Corp.
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KM for “Stand-Out” Customer Service Six Best Practices from the Global 2000
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KMWorld Trend-Setting Products of 2007
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Trend-Setting Products of 2007: Connotate, Copyright Clearance Center, Coveo, eGain
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Doing More with Less in Customer Service
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Unified contact center offering
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KMWorld 100 Companies That Matter in Knowledge Management
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Busting the Five Web Self-Service Myths
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Trend-Setting Products of 2006
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Trend-Setting Product of 2005 eGain: eGain Service™
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Trend-setting Products of 2005
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KM for customers
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Virtual agent, man
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100 companies that matter in KM
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Call me KM
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No pain with eGain
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Industry News
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eGain acquires Inference