eGain

Articles Mentioned

• Examining the evolving role of KM and AI with eGain
• Knowledge Automation: The End of Manual Knowledge Management - eGain
• KMWorld 100 Companies That Matter in Knowledge Management 2026
• KMWorld 2025 day 2 keynotes showcase enterprise intelligence
• KMWorld 2025 keynotes stress the importance of enterprise-wide AI adoption
• eGain Composer powers a modular AI knowledge development platform to build trusted AI CX applications
• Readers' Choice Awards 2025 - eGain: Accelerating Knowledge Creation and Curation while Improving Search Success
• KMWorld Readers' Choice Award Winners 2025
• KMWorld Leader Group for 2025
• KMWorld Trend-Setting Products of 2025
• AI Trailblazer eGain - Top-Rated AI Knowledge Platform for Customer Service and Beyond
• 2025 The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management
• eGain’s three steps for CX success with AI
• A Trust Crisis in AI Implementation Exists as Organizations Rush to Deploy GenAI
• Using Tacit and Explicit Information for Productivity
• eGain AI Agent for Contact Center makes every agent an expert
• AI Knowledge for Customer Service Success
• GenAI for Customer Service: Pitfalls and Prescriptions for Success - eGain
• KMWorld 100 Companies That Matter in Knowledge Management 2025
• KM & AI Summit 2025 keynote to showcase knowledge management and AI as the backbone for customer service success
• eGain Customers Share Their Experiences at the KMWorld Conference
• KMWorld Conference Wrap-Up and Look Ahead
• KMWorld 2024 kicks off with a major focus on humans and AI working together
• eGain AI Agent centers transparency, trust, and knowledge system integration
• 2024 Readers' Choice Award- BEST CX AND SUPPORT - eGain - Safely harness GenAI with controls and guardrails
• KMWorld Readers' Choice Award Winners 2024
• eGain AssistGPT™, eGain’s Generative AI Assistant for Knowledge Automation
• KMWorld Trend-Setting Products of 2024
• Cultivating a symbiosis of GenAI and KM in the enterprise
• The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management
• TELUS International and eGain collaborate to offer elevated CCaaS with KM and AI
• Knowledge Management and Generative AI: BFFs that Assure Mutual Success - eGain
• KMWorld 100 Companies That Matter in Knowledge Management 2024
• 2023 KM PROMISE AWARD WINNER: eGain
• TENAQUIP selects eGain to revamp its customer service
• KM and Customer Engagement in the Age of AI: Q&A with Ashu Roy, CEO, eGain
• KMWorld 2023 opening keynotes focus on the future of work
• eGain AssistGPT automates knowledge for customer engagement
• eGain - Eliminating content, knowhow, and analytics silos, creating one trusted source for AI-infused knowledge
• KMWorld Trend-Setting Products of 2023
• eGain collaborates with Talkdesk to evolve customer service with AI-infused knowledge management
• Augmenting CX and KM with ChatGPT technology
• The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management
• eGain creates knowledge academy to support the knowledge management community
• Survey results show untapped potential for modern knowledge management
• The Hybrid Workplace Elevates the Importance of Knowledge Management - eGain
• KMWorld 100 Companies That Matter in Knowledge Management 2023
• eGain Instant Answers eases knowledge search pains
• Knowledge and training: Peanut butter and jelly for the customer contact center toast
• Navigating pandemic shockwaves for the contact center agent
• Knowledge management and multidisciplinary collaboration at KMWorld 2022
• 2022 Readers' Choice Award - Best Customer Experience and Support: eGain
• KMWorld Readers' Choice Award 2022 Winners
• KMWorld Trend-Setting Products of 2022
• eGain - Eliminating content, knowhow, and analytics silos, creating one trusted source for knowledge
• How eGain Knowledge Hub is the perfect match for knowledge management with SharePoint
• eGain Knowledge Hub now connects to Microsoft SharePoint
• AI 50 Trailblazer: eGain Knowledge Hub™ Transforms Customer, Agent, Author, Admin, and Business Experiences All at Once
• KMWorld AI 50 2022: The Companies Empowering Intelligent Knowledge Management
• Chasing the Omnichannel Experience
• Wisconsin Department of Workforce Development taps eGain
• Top trends in knowledge management for 2022
• 2022: Year of Knowledge Management for Customer Service
• KMWorld 100 Companies That Matter in Knowledge Management 2022
• eGain achieves FedRAMP authorization with IRS sponsorship 
• 2021 KM REALITY AWARD WINNER: BT Consumer
• The IRS demonstrates how eGain transformed tax season at KMWorld Connect 2021
• eGain Knowledge Hub now available on Genesys AppFoundry
• eGain creates Knowledge Hub to bolster digital transformation of customer engagement
• KMWorld Trend-Setting Products of 2021
• eGain Knowledge hub now offered on the SAP Store
• KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021
• Goodyear rolls out digital customer service with eGain 
• GreenPath and eGain partner to provide virtual financial tool
• Transforming chatbots with next-gen knowledge
• KMWorld 100 Companies That Matter in Knowledge Management 2021
• Modernizing Knowledge Management Transforms Customer Service
• eGain achieves FedRamp 'in process' status
• KMWorld Trend-Setting Products of 2020
• AI 50 Spotlight: eGain delivers memorable, digital-first customer experiences
• KMWorld AI 50: The Companies Empowering Intelligent Knowledge Management
• eGain improves conversational customer engagement with eGain Messaging Hub
• Transforming customer service to meet demands during COVID-19
• Knowledge management and the impact of COVID-19
• KMWorld 100 Companies That Matter in Knowledge Management 2020
• Businesses will add a knowledge-guided engagement layer to CRM to cure CX malaise
• Take a Bow for the Next Generation KM
• Transform Customer Service With Next-Gen Knowledge: Why and How
• eGain enhances its customer engagement suite
• Artificial Intelligence Done Right
• AI-Powered Customer Service: Use-Cases and Real-World Examples
• Dental equipment manufacturer selects eGain for AI-powered customer support
• AI in customer and employee engagement - KMW webcasts KMWorld Live
• New trends in customer engagement: Q&A with eGain’s Anand Subramaniam
• KMWorld Trend-Setting Products of 2019
• AI in customer and employee engagement
• KMWorld 100 Companies That Matter in Knowledge Management 2019
• H&R Block chooses eGain for AI-powered customer engagement
• Anand Subramanian, SVP Marketing, eGain Corporation on how Adoption Of AI Knowledge will Accelerate in 2019
• Pairing Artificial Intelligence With Knowledge Management
• AI and Knowledge: Bread and Butter for Digital Experience Transformation
• Killer Apps, Sweet Spots, and Silver Bullets for KM
• 6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
• Driving Toward Cognitive Computing Breakthroughs
• AI-Powered Customer Service: Use-Cases and Real-World Examples
• KMWorld Trend-Setting Products of 2018
• Trend-Setting Product of 2018: eGain: eGain Solve Suite Powers Connected, Easy Customer Experiences
• The General improves the digital experience for customers
• Empowering front-line agents with answers
• KMWorld 100 Companies That Matter in Knowledge Management 2018
• eGain Corporation, Anand Subramaniam, SVP Global Marketing: View From The Top
• Knowledge-infused, AI-guided customer service
• Cognitive Computing: Film at Eleven
• Cognitive/AI-Powered Customer Service: Use-Cases and Real-World Examples
• KMWorld Trend-Setting Products of 2017
• eGain Releases eGain Solve for Cisco, an Embedded AI Knowledge Solution
• eGain Expands European Presence to Address Stringent Data Privacy Requirements
• KMWorld 100 Companies That Matter in Knowledge Management 2017
• “Knowledge-powered” digital customer engagement
• KMWorld Trend-Setting Products of 2016
• Trend-Setting Product of 2016: eGain: eGain
• KMWorld 100 COMPANIES That Matter in Knowledge Management
• eGain, Ashu Roy, Chairman & CEO: View From the Top
• 2015 KMWorld Promise and Reality award finalists:
  KM Reality Award
• KMWorld Trend-Setting Products of 2015
• Trend-Setting Product of 2015: eGain Knowledge™
• The Heady Trip of Customer Experience
• KM for Omnichannel Customer Service: Five Keys to Success
• KMWorld 100 COMPANIES That Matter in Knowledge Management
• KM for Omnichannel Customer Engagement
• KMWorld Trend-Setting Products of 2014
• Trend-Setting Products of 2014: eGain: KnowledgeAgent™
• Easing omnichannel implementation with eGain
• It’s a multichannel, mobile world!
• KMWorld 100 Companies That Matter in Knowledge Management
• Unleash Knowledge Value Add (KVA) in the Customer Engagement Center
• KMWORLD Trend-Setting Products of 2013
• Making the Case for Knowledge in Customer Service
• Using Knowledge for Great Customer Support
• KMWorld 100 Companies That Matter in Knowledge Management
• KMWorld Trend-Setting Products of 2012
• Trend-Setting Products of 2012: eGain: eGain 10
• Knowledge-Centered Customer Support
• The KMWorld Hall of Distinction 2012
• KMWorld 100 Companies That Matter in Knowledge Management
• Tuning in to customers: Optimizing the online experience
• SAP endorsement for eGain
• eGain unveils contact center solution for Cisco Unified CCX
• KM and Collaboration Roundup
• Knowledge-Enabling Microsoft SharePoint
• Six Keys to KM Success:
  Lessons Learned from the Global 2000
• KMWorld Trend-Setting Products of 2011
• Trend-Setting Products of 2011:
  Content Analyst, eGain, Exsys, Findwise
• Mobile co-browsing from eGain
• Mobile co-browsing from eGain
• Knowledge Management for "Stand-Out" Customer Service
  Six Best Practices from the Global 2000
• CRM Roundup
• Social Software Roundup
• Harvesting Social Knowledge for Customer Service
• KMWorld Hall of Fame 2011: The Trendsetters
• KMWorld Hall of Fame 2011:
  eGain | Trusted by Leaders
• E-mail: still the one
• KMWorld 100 Companies That Matter in Knowledge Management
• A breakthrough for Web self-service
• eGain unveils Social Experience
• KM and Collaboration Roundup
• Email-Enabled Process Automation
  Real World Examples in the Contact Center and Beyond
• Six Keys to KM Success
  Lessons Learned from the Global 2000
• KMWorld Trend-Setting Products of 2010
• Trend-Setting Products of 2010
  ABBYY USA, EXSYS, eGain, FatWire
• At Your Service
  Navigating the Complex Customer Interaction Dilemma
• Six Keys to KM Success
  Lessons Learned from the Global 2000
• Harvesting Social Knowledge for Customer Service
• CRM Roundup
• KMWorld 100 Companies That Matter in Knowledge Management
• SaaS: integration in cloud
• Harvesting Social Knowledge for Customer Service
• KMWorld Trend-Setting Products of 2009
• Knowledge Management for “Stand-Out” Customer Service
  Six Best Practices from the Global 2000
• KMWorld 100 Companies That Matter in Knowledge Management
• Six Keys to KM Success
  Lessons Learned from the Global 2000
• Contact Center KM for Financial Services
  Six Best Practices From Leaders
• KMWorld Trend-Setting Products of 2008
• Busting the Five Web Self-Service Myths
• KMWorld 100 Companies That Matter in Knowledge Management 2008
• View From the Top: eGain Communications Corp.
• KM for “Stand-Out” Customer Service Six Best Practices from the Global 2000
• KMWorld Trend-Setting Products of 2007
• Trend-Setting Products of 2007: Connotate, Copyright Clearance Center, Coveo, eGain
• Doing More with Less in Customer Service
• Unified contact center offering
• KMWorld 100 Companies That Matter in Knowledge Management
• Busting the Five Web Self-Service Myths
• Trend-Setting Products of 2006
• Trend-Setting Product of 2005 eGain: eGain Service™
• Trend-setting Products of 2005
• KM for customers
• Virtual agent, man
• 100 companies that matter in KM
• Call me KM
• No pain with eGain
• Industry News
• eGain acquires Inference