Buyers Guide: eGain Communications Corp.: KMWorld

KMWorld Buyers Guide

eGain Communications Corp.
345 E. Middlefield Road
Mountain View CA 94043

PH: 800.821.4358 or 650.230.7500
FAX: 650.230.7600
Contact: info@egain.com
Visit their Web site: www.egain.com

Products

Profile

eGain is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. Based on the Power of One™, a unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.

This company is listed in the following categories:

Customer Relationship Management

e-Commerce

E-mail Management

Knowledge Management

Articles Mentioned

KMWorld 100 Companies That Matter in Knowledge Management
When we established our list of 100 Companies That Matter 10 years ago, "knowledge management" was just beginning to be a recognized term in the boardroom. KM is not now (nor will it ever likely be) a household word. Nor is it an application. It's an attitude, a commitment to excellence and innovation shared by the companies, large and small, on this list. A decade ago, a lot of vendors were so intoxicated by their technology that they tried to woo their customers with dazzling features, capabilities they thrust upon clients without fully understanding their legitimate needs. Now, in 2010, that's no longer true. The firms on this list are true solution providers that are dedicated to understanding what their customers need and delivering elegant technology for the requirements of the knowledge economy...
Feature, Posted 01 Mar 2010 - March 2010 (100 Companies) [Volume 19, Issue 3] Issue

SaaS: integration in cloud
Feature, Posted 01 Jan 2010 - January 2010, [Vol 19, Issue 1] Issue

Harvesting Social Knowledge for Customer Service
Community-based knowledge creation for customer service is not that new. However, enabled by the ubiquity and ease of use of the Web and the availability of social-networking tools, it has gone to a whole new level, leading to the coinage of the term "social knowledge." While more prevalent in B2C sectors, social knowledge is also starting to matter in B2B sectors. How can companies harvest the best of social knowledge for the customer service they offer through their own contact centers and service organizations? How should they engage with customers on social websites? The following five-step plan will help increase the odds of success...
Article, Posted 19 Oct 2009 - Knowledge Management [November/December 2009]

KMWorld Trend-Setting Products of 2009
We've selected more than we have in previous editions because the landscape is far more challenging than it has been in the past. They represent what we believe are the solutions that best exemplify the spirit of innovation demanded by the current economy, while providing their customers with the unique tools and capabilities to move and grow beyond the recession...
Feature, Posted 28 Aug 2009 - September 2009, Trend-Setting Products 2009 [Vol 18, Issue 8] Issue

Knowledge Management for “Stand-Out” Customer Service
Six Best Practices from the Global 2000
Customer service has emerged as one of the few remaining differentiators that businesses can sustain over time. Companies that are winning in this environment provide "stand-out" customer service by using knowledge to empower contact center agents and drive self-service interactions. In delivering KM solutions to world-class contact centers and self-service operations for more than 15 years...
Article, Posted 01 Apr 2009 - KM for Customer Service [April 2009]

... Read More Articles Mentioned

[Buyers Guide Home] | [Participate]